alex.morrison

Hey Matt,

I just wanted to follow up and mark this as resolved.

The issue actually ended up being the difference between http & https versions of the site. The server firewall was not forcing traffic through https, so sometimes when the site was called, we were getting “mixed” traffic and that was causing various anti-virus software to flag the data, put it in a sandbox, before passing onto the user. This also caused issues with Firefox calling the counter, and varying counter values some users were seeing.

So, if anybody is reading this, make sure your counter traffic is running through your SSL cert if there is other data getting fetched that way as well.

Hey Matt,

I hadn’t thought to check a different network connection, but I did that and starting to see a pattern. I’m working with our IT group to see what’s getting blocked exactly. I’ll get back to you when I find out some more info.

Hey Matt,

Sorry for the delayed reply. I just got back from vacation.

We’ve done a hard refresh of a cache. The counter will show up with the hard refresh, but on the next reload, we get an empty response in the headers:

Failed to load resource: net::ERR_EMPTY_RESPONSE
from
m.addthisedge.com/live/boost/ra-54ca980555d6f53d/_ate.track.config_resp:1

Thanks! It’s the whole element.. share counter and buttons.

Here’s a screen capture: https://www.dropbox.com/s/oqopzz9k74ju3yu/2018-06-06_11-41-33.mp4?dl=0

Within the browser. Here are a couple screenshots of the inspector when the share counter isn’t showing up.

https://www.dropbox.com/s/k2g83x7mogsj7s4/Screen%20Shot%202018-06-05%20at%204.37.33%20PM.png?dl=0

https://www.dropbox.com/s/rwwkden972co2nh/Screen%20Shot%202018-06-05%20at%204.38.27%20PM.png?dl=0

Hey Matt,

Thanks for the quick response. Yes, we still see the issue this morning. We’re located in metro Atlanta.

Thanks for the response Barry.

I was able to achieve the behavior by matching tags & categories, but it’d be a cool feature nonetheless for the future.

Thanks again,

Alex

Hey Chip,

Just following up on this issue. Any progress?

Thanks in advance!

No problem. Thanks!!

okay, I commented both out. Ran a test, but no emails sent.. :-/

Thanks for the quick reply.

If I comment out that if-then function, will the plugin in send an email to even if the post author comments?