alexmigf

That’s a fair question, and I’m happy to clarify.

I don’t have enough information yet to determine the exact issue. I was expecting to see error messages logged here, but that’s not the case. Since we recently made changes to comply with Plugin Check requirements, I’m not sure if this is related to those updates or if it’s a hosting permission issue.

I suggested off-forum contact purely to protect the customer’s privacy. Troubleshooting further might require access to logs or hosting details, which wouldn’t be appropriate to share publicly.

It might be hidden or located somewhere else on your order page.

Try checking the “Screen Options” in the top right corner.

Hi @helike

Could you provide a detailed step-by-step process to reproduce the issue?

Hi @leonipapas

Could you check under WooCommerce > Status > Logs for any relevant messages?

Glad to hear that!

Please see the changelog here.

Hi @ludoviccharlier

Could you please try the last version of our plugin from here?

Let us know if that fixes the issue.

Hi @dvanrossum

Since you’re using our paid products, I recommend reaching out to us directly here.

Support for paid products isn’t allowed in the forums, so we’ll be happy to assist you through our official channels.

Version 2.21.13 is now available! Updating to this version should resolve the issue.

Thank you @kingyyyy

We are currently investigating and expect to release a new version with a fix soon.

Hi @andreabaldovic

We’re aware of this issue, and it should be resolved in our latest beta release. If you’re open to testing it, please ensure you create a backup first, as this update introduces some breaking changes.

Hi @vltechdesign

We apologize for the inconvenience. Could you kindly test this beta version and let us know if it resolves the issue?

Hi @5x5lab

Which PHP version are you running?

As I understand, the plugin creates a new folder each year?

No, only the document numbers are reset annually.

Does the plugin delete an invoice when its order deleted? So when I delete an order, the plugin deletes the invoice, right?

It depends. If you trash an order, the document data is retained in the order’s metadata. However, if you delete the order permanently, the document data is also deleted.

Keep in mind that permanently deleting an order with a document number that isn’t the most recent may create gaps in your numbering sequence. If the document has the latest number, you can fix the numbering by decreasing the next number by 1 under PDF Invoices > Documents > Invoice > Next Invoice Number.

Hi @lauramark

This appears to be an issue with WooCommerce rather than our plugin. As @martje65 mentioned, there’s a workaround available using a hook, which is also detailed here.

Hi @enenoob

As a Pro plugin user, you can reach out to us directly here for support, as we are unable to assist with paid products in this channel. Rest assured, we’ll do our best to assist you!