Plugin causes Fatal Error

  • Resolved sarahdfly

    (@sarahdfly)


    7 years, 4 months ago

    Just installing Hummingbird breaks my site!

    I get the following error message appearing at the bottom of my WooCommerce cart page: “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 238015 bytes) in *****/wp-content/plugins/hummingbird-performance/core/modules/minify/class-minify-group.php on line 1150”

    That stops the page loading and leaves visitors stuck in a vortex of doom, requiring them to close the browser window in order to get out!

    This occurs before making any alterations at all. I only have to activate the plugin and this error appears.

    The server is Apache on Linux, I’m using the Divi theme from Elegant Themes, and all my plugins etc. are up to date.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Aleksandar – WPMU DEV Support

    (@wpmudevsupport10)

    Hello @sarahdfly,

    I’m sorry you are having this issue.

    I believe what’s causing this issue is your php memory_limit or max_execution_time. Please follow these steps.
    1. Access your site via FTP or cPanel File Manager.
    2. In the web root of your site domain, create a new file. The file can be named test.php.
    3. Inside the file, paste this code.

    <?php
phpinfo();
?>

    4. Now go to domain.com/test.php.
    5. Search for the values memory_limit and max_execution_time.

    Could you please post those in a reply back to me? Also which web host are you currently with?

    Looking forward to you’re reply.

    Thanks,
    Alex ??

    Thread Starter sarahdfly

    (@sarahdfly)

    Thanks. I’ve followed your instructions and got the following information:

    memory_limit 128M
    max_execution_time 30

    Web host is Arvixe.

    Hello @sarahdfly,

    Okay. What we need to do from here is keep increasing the memory_limit until the error goes away. I recommend raising the php memory_limit to 256M and the max_execution_time to 125. You may contact your web host to make the change for you or you can follow along with this article.
    https://premium.wpmudev.org/blog/increase-memory-limit/

    If your host does not allow limits as high as I specified above, I would set them as high as your host allows.

    If you are still facing the error after raising the limits be sure to check domain.com/test.php to make sure the changes took effect.

    Can’t wait to hear back.

    Thanks,
    Alex ??

    Thank you for the using Hummingbird. I am going to close this ticket for now. If it is still not resolved let us know and we can reopen the thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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