alexdowney

I submitted the contact form with the information from our conversation so far.

The links in my last message are screenshots. Please take a look at the survey on this page – https://www.sparefoot.com/self-storage/blog/organization-tips/14773-where-did-i-put-that-6-tips-for-finding-lost-items-in-your-home/

I’m still experiencing the problem on mobile and now on desktop. The first screenshot is of what the user end looks like after submitting the survey – never ending loading. The second screenshot shows that my single submission is counted 5 times. Is there a setting that needs to be enabled or is there anything other than ajax that conflicts with this plugin working correctly?

1. https://ibb.co/8xGVFNH

2. https://ibb.co/R3ySrBd

I am also experiencing this same issue with the survey just never ending trying to load after user submits on mobile devices. This is also causing the submission count per user to multiply. For example, instead of a single submission, they are being counted for 5 submissions.

The never ending loading on the front end creates a poor user experience and the multiplied submission count makes the data hard to work with.

• This reply was modified 8 months, 3 weeks ago by alexdowney.