alexandergull
Forum Replies Created
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Hello @lucaisoardi
It seems you tried to update the plugin from a very old version.
Please, delete the plugin, then install it in accordance with the guide: https://cleantalk.org/help/install-wordpress-security
Tell me if this helps
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] error on signature analysisYou can send the log via the ticket. https://cleantalk.org/my/support/open
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Error message on several sitesHello @stevehale
1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.Does it fix the issue?
Hello, @robertellisit
Thanks for reaching us.
Please, note that this question is about Cleantalk paid service.
Any premium or non-plugin questions, as per forum rules, need to be asked at [email protected] or you could open the Ticket in a private ticket system: https://cleantalk.org/my/support/open
We look forward to answering your following questions there.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Last update creates error messages@epppppp OK
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] Error on settings pageHello @titoz
You did all the recommendations that I could provide.
Please, contact us via private ticket for further investigation that needs your assistance and your personal data: https://cleantalk.org/my/support/open
Hello
Thank you for your review!
Leave spam problems to CleanTalk.Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] error on signature analysisHello @jakegreenspan
Do you see the error text?
If not, please send me the web-server PHP log for the last day. You can ask for this your hosting provider or found the log in your hosting panel.
- This reply was modified 3 years ago by alexandergull.
Hello @lucaisoardi
I transfer this to the developer, we will try to reproduce this locally and fix this.
We will contact you ASAP.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Last update creates error messages@ammerseebavaria, thank you for the details!
@dean-loh, we will keep you posted here.
Forum: Reviews
In reply to: [Security & Malware scan by CleanTalk] Excellent Technical SupportHello
Thank you for your review!
We are glad to keep your site secured.Hello @johndziurakh
I transfer this to the developer, we will contact you as soon as we had any news.
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Last update creates error messagesHello @ammerseebavaria
I transfer this to the developer, we will contact you as soon as we had any news.
Hello @yaremchuk
We see that you use a very old plugin version.
Please, update the plugin version to the latest and tell us if the issue still persists:
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] Cleantalk error reportedHello @opusklassiek
The page you mentioned does not reflect the error.
Where can you see the error and how we can reproduce this?