alexandergull
Forum Replies Created
-
Hello
Thank you for your review!
We strive to make our anti-spam plugin better every day.This version contains a special code. Add the field to the form (type=”hidden” name=”apbct_do_not_exclude”) this form will not be excluded even the URL of the form is in exclusion list.
Tell me if this helps.
Hello.
The security plugin does not manage any password-protected pages excluding the wp-login page.
If the issue is not solved when the Security plugin is deactivated, there should be another reason not related to CleanTalk.
If it is, please contact us viahttps://cleantalk.org/my/support/open to share the URL of the requested password-=protected page and the feature you use to protect the page.
Hello @brodneil
It seems something blocks cookies setting on the page or the owner visits the website using incognito mode each session.
You can try witch cookies type to the alternative.
WordPress dashboard -> Plugins -> Anti-Spam by CleanTalk -> Settings -> Advanced settings -> Data Processing -> Set cookies, set to “Use alternative mechanism for cookies”
Also, I’ve copied some of your Anti-Spam whitlisted addresses to your SpamFireWall whitelist.
If this does not help, contact us via https://cleantalk.org/my/support/open to share the exact IP address of the owner, we will see what we can do.
Hello @ramoncassel
The plugin uses your own website SMTP server to send 2FA emails.
You can check the SMTP logs to see if there is a delay between the 2FA request, an email sending event, an email receiving event.
Tell us about the results
Hello
Thank you for your review!
All spam will be thrown away.The Anti-Spam plugin anyway does not block “good bots” like Google or MSN, neither if a country or a few is blacklisted in the personal lists.
I’ve checked your logs and I can’t say they have a sign of such block you told us.
If you know the IP address of the crawler that could be blocked inform us.
Please, note that this question is about Cleantalk paid service, not about plugin code.
Any premium or non-plugin questions, as per forum rules, need to be asked at [email protected] or you could open the Ticket in a private ticket system: https://cleantalk.org/my/support/open
We look forward to answering your following questions there.
/Users/nataliyalavrinova/Desktop/Screen Shot 2022-03-19 at 10.21.09 am.png
To attach a foto is not allowed action on this forum. I can’t see the photo.
The link you have provided takes me to the same page as I have already used.
Click this: https://cleantalk.org/my/support/open
You should see the special interface. There you can attach the photo and provide us with missed spam examples (email addresses of the senders are enough)
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] Upsellplugin conflictFor any non-plugin-code question, we provided a special link on the support page, it looks like an underlined text. https://cleantalk.org/my/support/open
However, I am going to create a special task for the local test. Could you send me a link to the official page of the Upsellplugin?
Forum: Plugins
In reply to: [Security & Malware scan by CleanTalk] Error Message in CleanTalkHello @hrgrgrgfffr645676543
I transfer this to the developer for inspection.
We will let you know about any news ASAP.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
I have created the task for the development team. We will look at this closer and contact you with results.
Please, wait.
Hello @sozole
We answered all of your questions. But for some reason, any of our emails of ours were rejected by your post services.
We have contacted you via private email o***@s****e.com directly and it worked.
Spam will not bother you,
Hello @avfadagio
Please, press the button “Synchronize with cloud” in the plugin settings (Plugins-> Anti-Spam by CleanTalk -> Settings).
After 15 minutes refresh the page.
Please, tell us if this helps or not.
Forum: Plugins
In reply to: [Spam protection, Anti-Spam, FireWall by CleanTalk] Error on SiteHello @stevehale
Please, set this option to “off”.
WordPress admin dashboard -> Plugins-> Anti-Spam by CleanTalk-> Advanced settings -> Data Processing -> Use WordPress HTTP API
It should help.