Alexandre - AcyMailing Newsletter Team

Hi @i4963154364,

First of all, thanks for your feedback.

You’re right, there are a few pages showing what extra features could be found in some other versions.

We decided to show this small amount of content inside AcyMailing (instead of inside banners displayed everywhere) so that you see it only if you click on specific sections. The main idea was to be as less intrusive as possible.

I can understand you didn’t appreciate seeing those pages. So please accept our apologies and be sure we will improve this in our next version.

Have a good day!

Hi @t188

You’ve also sent us an email so we’re going to handle it this way.
But be sure that I will post information about the issues as soon as we’ve found what’s going wrong ??

Hi,

I’ve found what’s causing this.
In fact that’s not a bug, it’s a feature! ??

If people are logged into our website and if they access the archive section then they see emails they received.

So if you access it using an account with no email received (since it has been created) then the listing is empty ??

Hi @marc_o,

This one looks really strange.
We’ve checked in the code and didn’t see anything wrong.

I’ve seen there is no way for us to register to your website. So no way to reproduce the issue easily ??
Could you please create a test account and send the information using our contact form on our website?

This way we will be able to reproduce the issue then see what’s going on ??

Hi @ant0nell0,

As that’s an issue belong to your data on your website. I would suggest you to contact us using our contact form on our website. This way I can have a look at your data and see what’s going wrong. Please let me know once it is done so I can take a look by myself.

On another side please keep in mind that the reading ratio isn’t 100% accurate.
As you might now some people read your emails using an email clients that blocks pictures. Without pictures being loaded then AcyMailing can’t know if the receiver has opened the email or not.

So sending email to thus who didn’t read might imply sending email to someone who read the email but blocked the images which allow Acy to know it.

Hi @ant0nell0,

Thanks for your message. You’re definitely right, something seems to be wrong with the request.
As this issue belongs to your specific tables / configuration, could you use our website contact form to send us more information about it? This way we will have a closer look at it and see what’s wrong based on your database structure.

Oh and by the way, I think editing your message to prevent other users from seeing information from your website would be a really good idea ??

Hi,

1. You can do this using the automation feature in one of our pro version.
Unfortunately that’s not available in or free version.

Here is how to set it up

Trigger: Every day
Action: Subscribe someone to a list
Action targets: WooCommerce – Purchased a product
=> Select the product you’re thinking about

Save & you’re done ??
Check our documentation for more information.

2. Yes, sure! Please access configuration / subscription.
You’ll see an option to enable subscription during checkout.

Hi @wemea,

I’m sad to see this plugin hasn’t fully filled your needs.

As regards the second point, we’re not able to reproduce it on our side.
Would you contact us using our contact form on our website so that we can have a closer look.

We would be definitely interesting in looking at this issue.

We’re waiting for your news. Let me know once the email is sent ??

Hi @ant0nell0
Please open a support ticket on our website.
This will be more easy to handle it by talking directly with the support team.
Developers will be able to have a look and provide with with best answer ??

Hi,

Please open a ticket on our website. We will have a look at your website and see what happens ??

Hi Williams,

Thanks a lot for your feedback! That’s really appreciated ??

Hi @ant0nell0

Looks strange!
If you own a paid version then feel free to contact us using our contact form on our website.
We will have a quick look at the issue ??

Hi,

Could you please let me know the css that didn’t take effect?
I can’t see anything wrong here. But I might be missing something ??

Another solution is to open a ticket on our website so that we can have a look at your website and check how we can improve this ??

Hi,

Do you have any website URL you can share with us to check the issue?
This way we will improve this in our upcoming releases!

In the meantime you can add some CSS in your template CSS file ??

Hi,

What subscription form are you using?
We have widget / pop-up / banner / footer. Please share with me the one you use so that I can help ??

Have a good day!