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  • So I figured out how to solve the issue I was having; although not 100% sure what caused it. I had custom e-mail templates from my theme in my woocommerce e-mail settings. Disabling them solved my issue. Now I am unsure if it is an issue with woocommerce in general or just with the Post SMTP plugin, but perhaps it will help others along if they see the same issue.

    Thank you for a fast reply. I included my diag results just in case. I apologize for the thrash.

    OS: Linux p3nlhg197.shr.prod.phx3.secureserver.net 2.6.32-604.30.3.lve1.3.63.el6.nfsfixes.x86_64 #1 SMP Mon Oct 26 11:56:49 MST 2015 x86_64
    PHP: Linux 5.2.17 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.8.2 en_US UTF-8
    WordPress Theme: Dynamic News Lite
    WordPress Plugins: All-in-One Event Calendar by Time.ly, Constant Contact Forms by MailMunch, Contact Form 7, Anti-Malware Security and Brute-Force Firewall, Maintenance, Meta Slider, Post SMTP, UpdraftPlus - Backup/Restore, Welcome to WordPress, USPS Simple Shipping for Woocommerce, WooCommerce Extended Coupon Features, WooCommerce PDF Invoices & Packing Slips, WooCommerce, WP Responsive Menu
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
    WordPress phpmailer_init Action(s): wpcf7_phpmailer_init, WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart
    Postman: 1.7.7
    Postman Sender Domain (Envelope|Message): gmail.com | gmail.com
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SMTP (smtp:none:login://smtpout.secureserver.net:80)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 872 | 28
    

    I am seeing the same issue where new orders are not sending an e-mail but other e-mail types are going through (via the log). I can manually push the new order e-mails through but they are not happening automatically.

    E-mail validation is disabled.

    WooCommerce Version:3.2.1
    POST SMTP 1.7.7

    Any thoughts on where to look would be great.

    This issue is with the check to verify if the admin notice is flagged to be shown. You can successfully comment it out to access your site. You will have to be able to access the wordpress back content to edit the file.

    Starting at line 27 in the file:
    /wp-content/themes/butterfly-adobe/function.php

    if( !function_exists( 'the_field' ) && empty( get_option( 'butterfly-abode-notice-dismissed' ) ) ) {
    add_action('wp_ajax_butterfly_abode_dismiss_notice', array( $this, 'hide_notice' ));
    	add_action( 'admin_notices', array( $this, 'admin_notice' ) );
    }
Viewing 3 replies - 1 through 3 (of 3 total)