gguldens

switched to https, and still get the same issues.

I have checked and re-checked my port 80 vs port 443 configurations and cannot find any differences.

Let me check the httpd/conf.d/ssl.conf file and see if it set differently.

George, I can access the sample page using the URL:

https://www.billguldenschuhimaging.com/sample-page/

and the page loads perfectly. That would seem to indicate that the pretty links are working as they should.

Unfortunately, when I try to access the sample page using https: it fails with a 404.

It doesn’t seem related to pretty links unless http vs. https also plays into that.

Just got some new information.

https://www.billguldenschuhimaging.com/wp-json/wp/v2/pages will display a json response in my browser.

https://www.billguldenschuhimaging.com/wp-json/wp/v2/pages returns a 404 error.

When I try to go to the wp-admin site, https://www.billguldenschuhimaging.com/wp-admin/ I get the login screen for the administrator and can successfully login.

This would tend to make me believe–since the browser shoes the lock icon locked–that we are talking over https. Additionally, I get all the logging in the httpd/ssl_access_log showing the wp-admin page being served over https.

This just adds to my confusion as to WHY the https:// version to the wp-json/…/pages url returns json response, but the https:// version returns 404.

Facebook, kinda works. Reddit does not work. Instagram does not work.
I have cancelled my subscription renewal. Since there is no hope of getting a refund, I will continue to use whatever part of this that works even somewhat (that means facebook).

After my subscription expires in July, 2023 I will remove these pieces of useless code from my site and NEVER do business with the author ever again!

popup builder plugin is one of the plugins that has crashed my wordpress. What you are asking me to retrieve, the system information, REQUIRES going into popup builder in my menu, which I cannot do because it is deactivated due to it crashing wordpress.

I had notifications of available plugins to install, and I installed them.

I do not have an list or record of what got installed and when.

I provided all the information I have in the opening post to this thread.

Various plugins. I do not have a list of what and when was updated. All showed up in the plugins list an having an update available.

Various updates have been happening, but never expected this from popup builder.

It popped up when I installed the update, but I am unable to find any error messages.

Brett, Yep, figured that out when I tried using the 2 char abbreviation and it worked. Was a bit odd, but whatever works, correct? Glad you found my feedback helpful!

Greg G.

Brett, so going through the normal check out process, the add certificate works fine. If I use the add or manage certificate from the order management page and get directed to the user record, adding a new certificate there gives the text field instead of the dropdown for the state link on the very first field in the form.

It would seem that something is different between the customer record certificate management and the checkout process certificate management.

Hope that helps.

Greg G.

Brett,
I have a caching plugin on my site, perhaps that caused some issues. Trying again this morning, everything appears to be working as expected.

This really is looking like a caching issue.

Thanks,

Greg G.

Brett,
My exempt customer roll is “Exempt Customer” I noticed that all other roles are a single word. Do you thing the ” ” in the role name is a problem? If so, I can easily fix that.

Brett, after reading your response, I tried adding a certificate again.
This time I put the State abbreviation into all the state fields. BTW, the text for the “Where does this exemption apply” does not mention to use the state abbreviation. Perhaps you should be asking for the abbreviation. I was successful when I put the abbreviation into that VERY LONG text box. In all previous cases, I entered the full state name.

Still the checkout is not asking for the sales tax certificate for B2B customers. Now I set the role to “Exempt Customer” to make them different from regular customers so that regular customers cannot make up a certificate and not pay taxes. I can see other admins using different role designations for business customers. I checked my settings and the “Exempt Customer” Role is listed as an “Exempt User Role”.

OK, going to the order that was showing sales tax after getting the certificate into the data base, I was able to select the certificate and then click on recalculate and the sales tax was removed from the order.

Something to ask you to check, I an referring to order # 29796 created 7/31/2022 09:44am. The customer is goldys3 with an email of [email protected] Can you check to ensure that TaxCloud got an update that the sales tax was removed? I encountered this problem with the order that triggered my request, I manually removed the sales tax from the order, but TaxCloud still charged me the sales tax. Here, the sales tax was removed from the order when I selected the appropriate certificate. Since the order has to go to Taxcloud to be processed originally, it is important that when I edit the order, that Taxcloud gets notified that the tax exemption was added and the sales tax was removed. Probably should place an order note on the order telling us that Taxcloud has received the exemption status and has removed the tax from your records as well.

These details will become important as we start selling more and more to business customers.

Tried again and got the following failure message:

Failed to add certificate: [object Object]

The [object Object] was not on the first failure message I received.

Found these in my php-fpm error log:

[31-Jul-2022 13:52:07 UTC] PHP Fatal error:  Uncaught Error: Undefined constant TaxCloud\State::Georgia in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php:42
Stack trace:
#0 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(42): constant('TaxCloud\\State:...')
#1 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(35): TaxCloud\ExemptState->setStateAbbr('Georgia')
#2 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/class-sst-ajax.php(192): TaxCloud\ExemptState->__construct('Georgia', 'Resale', '308753374')
#3 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(307): SST_Ajax::add_certificate('')
#4 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#5 /var/www/goldysbrand.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#6 /var/www/goldysbrand.com/wp-admin/admin-ajax.php(187): do_action('wp_ajax_sst_add...')
#7 {main}
  thrown in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php on line 42
[31-Jul-2022 13:52:07 UTC] PHP Fatal error:  Uncaught Error: Undefined constant TaxCloud\State::Georgia in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php:42
Stack trace:
#0 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(42): constant('TaxCloud\\State:...')
#1 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(35): TaxCloud\ExemptState->setStateAbbr('Georgia')
#2 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/class-sst-ajax.php(192): TaxCloud\ExemptState->__construct('Georgia', 'Resale', '308753374')
#3 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(307): SST_Ajax::add_certificate('')
#4 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#5 /var/www/goldysbrand.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#6 /var/www/goldysbrand.com/wp-admin/admin-ajax.php(187): do_action('wp_ajax_sst_add...')
#7 {main}
  thrown in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php on line 42
[31-Jul-2022 13:55:46 UTC] PHP Fatal error:  Uncaught Error: Undefined constant TaxCloud\State::Georgia in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php:42
Stack trace:
#0 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(42): constant('TaxCloud\\State:...')
#1 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php(35): TaxCloud\ExemptState->setStateAbbr('Georgia')
#2 /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/class-sst-ajax.php(192): TaxCloud\ExemptState->__construct('Georgia', 'Resale', '308753374')
#3 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(307): SST_Ajax::add_certificate('')
#4 /var/www/goldysbrand.com/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#5 /var/www/goldysbrand.com/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#6 /var/www/goldysbrand.com/wp-admin/admin-ajax.php(187): do_action('wp_ajax_sst_add...')
#7 {main}
  thrown in /var/www/goldysbrand.com/wp-content/plugins/simple-sales-tax/includes/vendor/bporcelli/php-taxcloud/lib/TaxCloud/ExemptState.php on line 42

Hope all this helps.

Greg G.

Brett, Tried again, and this time got a “Failed to add certificate” error. The difference here is I put “Georgia Dept of Revenue” into the “issued by” optional field. It looks like the optional field is not so optional. Still do not know what caused the failure.