Al-Amin

Hello @davesahil1986,

We appreciate your contact.

To modify the default banner image, kindly go to Appearance > Customize > Header Image. Afterward, proceed to add or remove the image according to your preference. Remember to hit “Publish” to store the alterations.

If you have any additional inquiries please do not hesitate to get in touch.

Regards!

Hi @coroleu,

Incorporating custom icons or integrating Font Awesome premium icons with category icons is possible through custom coding. However, by default, this functionality is not available.

Regards,

Hello @coroleu,

Thanks for contacting us. Replicating your design exactly like the reference is not possible as it’s theme-specific. However, you can use Directorist – Right Sidebar Widgets to display widgets on the right side of the page. For more details, refer to this documentation: doc link.

For the exact design, you’d need to use the reference theme. Feel free to ask if you have more questions.

Best regards,

Hi @kingdingbat,

Certainly! You have the option to display the add the custom fields on the front end. First, you need to add the custom fields from Directory listings > Directory Builder > Add Listing Form. This can be achieved either through shortcodes or by utilizing the drag-and-drop feature to seamlessly integrate these fields on the Single Listing Form and All Listing Page.

If you have any additional inquiries or need further assistance, please don’t hesitate to contact us through our support channel.

Best regards!

Hello @kingdingbat!

We appreciate your contact. To make use of 2 columns layout, you’ll need to utilize the Directorist widgets located on the right sidebar. You can do this by navigating to Appearance > Widgets options and adding the specific widgets you want to appear on the right sidebar of your single listing page. For more details, you can refer to our documentation at the following link: documentation link

Moreover, if you wish to have complete control over the appearance of your single listing page, you can achieve this by carefully following the step-by-step instructions outlined in our documentation: documentation link for Custom Single Listing Page

I hope this clarifies things for you. If you have any further questions or need assistance, please feel free to contact our support channel at: https://directorist.com/contact/

Best regards!

Hi @eloou!

You can certainly edit these fields from “Directory listings > Directory Builder > Add Listing Form.” If you encounter any difficulties in modifying or translating specific texts, please feel free to create a support ticket in our technical channel.

Hello @eloou!

These fields are dynamic and need to change them from the builder. Please navigate to Directory listings > Directory Builder and edit these field labels accordingly. Here is a screenshot for your convenience.

Screenshot link: https://ibb.co/ZHzvHKb

If you have any further questions or require any assistance, please do not hesitate to reach us at our support channel.

Best regards!

• This reply was modified 1 year, 7 months ago by Al-Amin.
• This reply was modified 1 year, 7 months ago by Al-Amin.

Hi @lasithhh!

Thank you for contacting us. I am pleased to inform you that the issue has been fixed in our latest Directorist v7.6.1 update. Kindly ensure that you update your plugin to the newest version, and the problem will be resolved.

If you have any additional concerns or need any assistance, please don’t hesitate to reach out to the Directorist support channel.

Hello @martinkoss!

I wanted to express my gratitude for bringing these matters to our attention. I want to inform you that we have carefully reviewed all of your points and have raised this issue with the relevant team. They have already begun working on resolving it.

Regarding the PayPal functionality on your website, please be aware that this issue is specific to your site, and our team is actively addressing it. Additionally, I want to let you know that we are incorporating the VAT option for PayPal based on your recommendation.

Regarding the suggested ticket subject, I have escalated the matter to the appropriate team, and I’ll personally inform you if that is something we introduce in the future.

I am confident that all of your concerns will be resolved soon. We greatly appreciate your patience and cooperation throughout this process.

Best regards!

Hello @martinkoss!

Thank you for sharing your feedback. We would like to offer our heartfelt apologies for the delay in addressing your concerns and any inconvenience it may have caused. We understand that you may have had negative experiences, and we empathize with the frustration you may have felt.

We have carefully reviewed each of the issues you raised and we would like to inform you that most of them are related to CSS and feature enhancements, rather than actual bugs. At our company, customer satisfaction is our top priority, and we are constantly striving to provide the best possible assistance to help you run your business successfully.

As I mentioned earlier, the concerns you have raised primarily involve feature improvements and CSS issues, with a few functional issues. Therefore, I kindly request your patience as we work on addressing all your concerns appropriately. Please be assured that you will receive our highest priority support, and we will provide you with a solution as soon as possible.

We are committed to delivering exceptional support and our team is dedicated to resolving your issues diligently. It would mean a lot to us if you would consider revising your rating based on your future experience with our product and service.

Once again, I would like to extend my sincere apologies for any inconvenience you may have experienced. Your feedback is highly valuable to us, and we are actively working to improve our product and services based on user input.

We greatly appreciate your cooperation throughout this process.

Best regards,

Hello there,

We offer our sincerest apology for the extended delay in addressing your concerns. We can certainly understand how frustrating it can be to experience a delay in receiving timely support.

Upon a thorough review of your issues, we have determined that it is not a major problem, but rather requires some adjustments to settings or text in order to accurately reflect the translation. Please check, we have responded to your support ticket and eagerly anticipate your cooperation. Please be assured that you will receive support within 24-48 hours from moving forward. The extension is now available for download as well. Customer satisfaction is our top priority, and we continuously strive to achieve it.

Once again, we offer our heartfelt apologies for the prolonged delay and any inconvenience you may have experienced. We value your business and are committed to providing you with the best possible experience. If you have any further questions or concerns, please don’t hesitate to contact our support team, and we will be glad to assist you.

Thank you for your understanding and support.

Kind Regards.

Hello @bjl_83 !

We can certainly understand that you had a few bad experiences with the support response recently. Kindly take our sincere apology for that. We would like to share our situation regarding this one so that you can put yourself in our shoes. We have been experiencing a huge volume of tickets recently. Moreover, we had an Eid vacation last month and which is why most of our members were unavailable. This is why it took more time than usual for the response.

To address this challenge, we have taken significant steps to improve our support services. We have recently hired two new team members who have joined our team. This addition to our workforce ensures that we can respond to support queries promptly and efficiently going forward. Moreover, we have also implemented a shift schedule to cover weekends. This means that even during weekends, we will have dedicated support personnel available, ensuring timely responses for our users.

Regarding your question about whether directorist is translatable into Spanish or not. Yes, indeed the Directorist is translatable into Spanish. However, sometimes a few words miss the automatic translation, in that case, we add these manually by changing the code or adding some custom code.

I’ve translated all the text accordingly. If the translation is not correct then kindly let me know and I’ll adjust it immediately. Nonetheless, you can adjust the translation from Appearance > Theme File Editor. https://ibb.co/fQT7TMD

Thank you for your understanding and cooperation. We are eager to continue assisting you with the best possible support in the future.

Kind Regards,