akyusa01

Hi Sarah ??

We never recommend making any changes to the core plugin files because when you update the plugin, you’re changes would be lost.

If you need assistance with speeding up the site, you can do things like adding expires headers, removing query strings from static resources, optimizing your images and even using cropped images as well.

You can take a look at our helpful hints here: https://soliloquywp.com/docs/how-to-optimize-your-website-and-images-for-speed/

If you would like any more assistance, please feel free to reach out to our support as well! ?? Just click the Have Basic Question and let us know you’re running the Lite version.

Thanks

Hi Maarten ??

I’m happy to answer any questions for you! You can easily do this by following the directions in our tutorial: https://enviragallery.com/docs/how-to-show-a-different-lightbox-image-using-envira-gallery/

Please let me know if I can help with anything else! ??

Hi @teddybear1980 ??

Did you mean through a lightbox of sort? Our free version of the plugin doesn’t include a lightbox script but it’s possible another free lightbox plugin may pick up on the slider items to do this for you.

Can I help with anything else?

Hi Nils ??

Envira doesn’t allow you to create a gallery while on a post or page unless you were to use the Dynamic Gallery Addon but you can easily create single image galleries.

Can I help with anything else?

Hi @francesaac ??

I’m very sorry for any trouble. Have you tried enabling debug to see what the error is (from the wp-config.php)?

Can you confirm you’re running at a minimum PHP Version 5.6 and MySQL 5.6?

If you want to open up a ticket with support, we’d be happy to help! ??

Thanks

Hi Rachel ??

I apologize for any trouble! Have you already tried the debugging steps like deactivating the theme and plugins to check for a conflict?

Has anything changed on the site in the last few days that would be timed with the slider not working anymore for you?

If you’d like to open up a ticket with support, just follow this link and click Have Basic Question.

Thanks

Hi Jody ??

I’m very sorry you feel that way. We’re doing our best to resolve any further issues you have in support.

We’ll be in touch shortly with further communication on your support ticket! ??

Hi Anita ??

All of the demos listed on our demos page is for our pro version.

Envira Lite is almost identical with a few exceptions on what you can set in your settings and on your images (captions, margins etc).

Was there a specific demo you were wanting to see?

Please know that this forum should be only for the Lite version of the plugin. If there is something you wish to see with the pro version or have any questions with the pro version, please go to our contact page and click the Have a basic question and a support staff member will be in touch with you to help answer any questions! ??

Hi @madhatterpi! ??

Thank you for providing that valuable feedback! I’m very sorry for any trouble or frustration!

I’ve send your feedback to our managers and developers!

Hi ??

I apologize for any trouble! This forum is for the free version of Envira but you can always contact us through the support link on your account so that we could keep you updated on any ongoing issues you’re currently waiting on!

Thanks

Hi again ??

You can of course choose the cancel the subscription at any time through your account or through our support. That doesn’t mean your galleries or albums will stop working. It just means that you would no longer receive the updates for the plugins (bug fixes, enhancements etc), the ability to download any addons from your Envira Account >> Downloads tab or support.

HI @digipour! ??

I apologize you feel that way! This form of communication is reserved for the Envira Lite however. If you would like to log into your Envira account to open up a support ticket to request a refund you can certainly do that as well.

Or just submit a basic question through our contact form and someone will respond as soon as we receive your ticket.

Thanks! ??

Hi @raleighwood ??

I apologize for any trouble! I’m looking at the link now – it looks like the Soliloquy slider has already been replaced with the Owl Carousel slider?

If you would like me to review this further, would you mind sending through a link to a page that has a Soliloquy slider?

You can also reach out to us in support and we’d be happy to assist you there as well! ??

Thanks

Hi @kkriss ??

I’m happy to answer any questions for you. I’m going to list out each question to make sure I’ve not missed answering anything for you! ??

1. I can tell you that to specify mobile dimensions (different from the desktop view) that is only available with the premium version of the plugin and not the free version. You can specify mobile specific image dimensions on the premium version that would be used for tablets and mobile devices.

2. Yes, however if you have enabled cropping on the gallery – it will start with that cropped image size and responsively resize the images as needed to fit the column count and the device width. You can easily change this with CSS if you wanted all galleries to be 1 column at 600px using custom CSS and a media query. If you need any assistance there, feel free to reach out to support and we’d be happy to help you with the CSS needed.

3. Absolutely! You can use custom CSS to change any area of the gallery with the exception to the columns (if using automatic) and the image size (if using cropped images).

Can I assist with anything else?

Hi Michael and thanks for reaching out! ??

Our lead developer is also a photographer and both of our devs have been working very hard to enhance your experience as an Envira user. Obviously not all the options can be added and implemented at 1 time but they are working on adding new enhancements and features with every new update.

We do crop the lightbox thumbnails yes. I can certainly bring this to our developers attention so it’s something they consider in the future but we believe that cropping provides the best solution currently to meet all of our various types of users (so it doesn’t load the full size images for every lightbox thumbnail).

But thanks again for your feedback! It really does mean a lot to us (and I promise I’m not just saying that)! ??

I’m going to forward this over to our devs as well!

Thanks