Forum Replies Created

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi,
    I don`t prefer to create another ad account.

    “Remove yourself from ad accounts you no longer need access to (there is a?Learn more?link about this, the second one appearing in the screenshot)”
    => Please let me know how can I do that. I did not understand from the learn more redirected page

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi, My ad account creation limit is 1 : https://prnt.sc/xgXFMEjyKuEn
    I removed my self from few assets and still the issue persists

    NOTE: i have not faced this issue earlier, this is the first time

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi, Thanks support team for your continuous follow-up!
    So Finally, the issue has been resolved.

    Here are the steps I followed:

    1) Deactivated Facebook for Woocommerce Plugin > Removed All the IDs from /option.php > Cleared website cache > Activate the Plugin again
    2) Remove your app from Facebook Side
    3) Create a Catalog from Commerce Manager and NOTE: Do not add any product to it.
    4)Now, make sure you have added your Catalog (which you created in the above step) as an asset to your System Users: Link
    5) Head to https://business.facebook.com/latest/business_app_store/discover > Select your Business/Page > Select “Woocommerce Integration” (Uninstall it using the three dots) > Once Reload the page > Uninstall the Features wchih are listed > Click on “See Features” > in the pop-up windows click on “See All Features” > Lastly “Set up” for the “I would like to understand the performance of my ads and optimize for conversions” and “I would like to run ads using this app”. Screenshot

    To verify whether it’s working or not, Go to Your WordPress Dashboard > Marketing > Facebook > You can able to see all the IDs appearing here
    IF THE ABOVE DID NOT WORK FOR YOU, JUST TRY BY FOLLOWING THE BELOW IN STEP 2:

    -> Go to Partners Tab and remove “Automatic” partner from the list. and follow the above steps.

    KUDOS to all the plugin support staff ??
    Cheers!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Should i try by removing the Automatic Partner from the business manager?

    ScreenShot

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @sukafia
    I was too quick, Hehe.

    And tried following the guide, and this time I was able to select the catalog but in the next step again there was an issue with choosing the commerce account name (Our country does not support this feature at the moment).

    Checkout the below video for more:
    Screenvideo

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @sukafia
    Thank you for reporting the bug, I will be waiting for the final resolution.

    “In the meantime, can you try following these steps to completely uninstall the extension and remove the app/system users from Facebook, then set up afresh to see if that helps?”
    => Yes, I already tried this!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @tamirat22
    I followed your instruction and tried on a stagging site, but still, the error persists.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @margaretwporg
    Yes, I found 4 Fatal Errors in the drop-down. Please refer to the below link for the screenshots. Additionally, I have attached the “Catalog ID Missing” Log too!

    fata error log screenshots

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @nixiack8
    Yes, I tried as you mentioned. Still, the error persists.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    HI @nixiack8
    I have tried your above-mentioned steps too, but the error is still there.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @sukafia
    I really appreciate your efforts put into my concern. I tried both of the above.
    But unfortunately, the error still persists.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi @danndumia
    I have gone through the link you provided and did not find any resolution regarding my error.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi, Thanks for your response.
    I have already tried to follow the same thread you mentioned. But the error persists still.

    Could you please tell me any other possible way?

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Here is the Woocomerce Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thefreakykart.com
    Site address (URL): https://thefreakykart.com
    WC Version: 6.6.1
    REST API Version: ? 6.6.1
    WC Blocks Version: ? 7.6.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    ### Server Environment ###
    
    Server Info: Apache/2.4.25 (Debian)
    PHP Version: 7.4.29
    PHP Post Max Size: 512 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 2500
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.6.1
    WC Database Prefix: wp_
    Total Database Size: 121.75MB
    Database Data Size: 97.28MB
    Database Index Size: 24.47MB
    wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 16.52MB + Index: 4.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_cmeb_userlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_comments: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
    wp_digits_blocked_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_digits_mobile_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_digits_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_kbp_form_entrymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_posts: Data: 17.52MB + Index: 0.91MB + Engine InnoDB
    wp_rank_math_analytics_adsense: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.22MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1833
    custom_css: 1
    customize_changeset: 10
    elementor_library: 92
    kadence_element: 2
    kt_cart_notice: 1
    nav_menu_item: 50
    oembed_cache: 2
    page: 67
    post: 2
    product: 93
    product_variation: 1299
    rank_math_schema: 1
    revision: 395
    shop_coupon: 3
    shop_order: 1195
    wcp_ruleset: 2
    wcpa_pt_forms: 7
    web-story: 6
    wopb_builder: 1
    wp_block: 1
    wp_global_styles: 1
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
    Breeze: by Cloudways – 2.0.6
    Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.6.4
    Elementor Pro: by Elementor.com – 3.7.2
    Elementor: by Elementor.com – 3.6.6
    Estimated Delivery for WooCommerce: by Daniel Riera – 1.2.5
    Facebook for WooCommerce: by Facebook – 2.6.16
    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.4
    Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.8
    Happy Elementor Addons Pro: by weDevs – 2.4.0
    Happy Elementor Addons: by weDevs – 3.6.1
    Kadence Blocks - PRO Extension: by Kadence WP – 1.7.12
    Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.10
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.5
    Kadence Shop Kit: by Kadence WP – 1.6.28
    Kadence Woocommerce Elementor Pro: by Kadence WP – 1.1.7
    Kadence WooCommerce Elementor: by Kadence WP – 1.0.6
    Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11
    MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
    OneSignal Push Notifications: by OneSignal – 2.2.7
    Perfmatters: by forgemedia – 1.8.6
    Rank Math SEO PRO: by Rank Math – 3.0.0
    Rank Math SEO: by Rank Math – 1.0.91
    The Plus Addons for Elementor: by POSIMYTH – 5.0.9
    The Plus Addons for Elementor - Pro: by POSIMYTH – 5.0.11
    Web Stories: by Google – 1.22.0
    Woocommerce Custom Product Addons: by Acowebs – 4.1.8
    Razorpay for WooCommerce: by Team Razorpay – 3.9.1
    NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
    WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.16.0
    WooCommerce: by Automattic – 6.6.1
    Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6
    
    ### Inactive Plugins (13) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.4
    Direct Checkout for WooCommerce: by QuadLayers – 2.6.2
    GreenShift - Animation and Page Builder Blocks: by Wpsoul – 2.7.6
    GTranslate: by Translate AI Multilingual Solutions – 2.9.12
    Import and export users and customers: by codection – 1.19.3.1
    Kadence Starter Templates: by Kadence WP – 1.2.14
    ProductX – Gutenberg WooCommerce Blocks: by wpxpo – 2.2.8
    ShopEngine: by Wpmet – 2.2.2
    The Plus Addons for Block Editor: by POSIMYTH – 1.3.1
    The Plus Addons for Block Editor Pro: by POSIMYTH – 1.3.1
    WooCommerce Blocks: by Automattic – 7.9.0
    WordPress Importer: by wordpressdotorg – 0.7
    WP Rocket: by WP Media – 3.10.8
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Object Cache Pro (Drop-in)
    
    ### Must Use Plugins (1) ###
    
    Object Cache Pro (MU): by Rhubarb Group – 1.14.5
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop
    Cart: #7 - /cart
    Checkout: #8 - /checkout
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #9526 - /terms-and-conditions
    
    ### Theme ###
    
    Name: Kadence
    Version: 1.1.19 (update to version 1.1.22 is available)
    Author URL: https://www.kadencewp.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/510003.cloudwaysapps.com/vwsbhgnnms/public_html/wp-content/plugins/kadence-woo-extras/lib/gallery/product-image.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-06-30 16:31:43 +05:30
    Options: ?
    Notes: 68
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 2,405
    Oldest: 2022-06-26 10:50:14 +0000
    Newest: 2022-06-29 17:01:23 +0000
    
    Pending: 2
    Oldest: 2022-06-29 18:18:07 +0000
    Newest: 2022-06-30 16:26:25 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-29 23:02:08 +05:30
    
Viewing 14 replies - 1 through 14 (of 14 total)