Apps Mav

Hi Alfio,
To clarify, the screenshot and link we have provided are not from our server but from Norton- Can you please double-check this? We also provided you with this Norton link during our live chat session- correct?

And not sure about how your comment “The site in question is just a hot sauce brand website.” makes your website immune from security issues.

Regardless of your opinion about us and your assertion about your website’s security, or whether you believe this warning is a false positive, the reality is that anyone using Norton may encounter this warning and this could negatively impact your business- correct? Additionally, wouldn’t you want to be more than 100% sure that your website provides a safe and secure experience for your customers and visitors? So out of an abundance of caution you may want to investigate/ remediate and then consider requesting the removal of this warning by clicking on the ‘Submit Review’ on the Norton’s warning link: https://safeweb.norton.com/report/show?url=http:%2F%2Fdonangelino.com%2F

As mentioned earlier, we’d like to reiterate that we have had to disable the plugin solely because of security concerns with your website.

We are genuinely surprised by your reaction. We believe that informing you about the security concern was the right thing to do for you and your visitors. In the past, our customers have appreciated such information and taken steps to address the issues. We hope you will also see this as a constructive feedback. We are on your side- We can assure you that we have no other malintent.

We wish you well

Apps Mav team

To all readers of this review,

This is factually incorrect and spiteful statement and we’d like to provide some context.

Norton flagged this customer’s site for ‘safety and security problems.’ You can view the screenshot and the Norton’s warning report link below, which we have also shared with the customer:

1) Screenshot -> https://prnt.sc/r9J02SP4WmBs
2) Norton Report -> https://safeweb.norton.com/report/show?url=http:%2F%2Fdonangelino.com%2F

Additionally, our proprietary internal checks confirmed these security concerns.
Therefore, out of an abundance of caution, we temporarily disabled our plugin and informed the customer accordingly.

And sorry to say this but instead of working on this information and making their site safe and secure, the customer has chosen to be spiteful and post a false statement.

We hope readers will understand the importance of maintaining a safe and secure environment for everyone.

Hi Alfio,

As we informed you today, we had to disable the plugin out of an abundance of caution because your website was flagged for security issues. We also provided you with a screenshot and a link to Norton’s report.

It is very disappointing to see your post with false allegations despite having informed you of the security issue warning for your website. And, instead of taking this feedback and working on making your site safe and secure for your customers, you have posted a false vindictive statement.

That said, Please email us once you have resolved the security issues, and we will be happy to reactivate the plugin. Our priority is to maintain a safe and secure environment for all users.

Best regards,
Team Apps Mav

Hi there,

Further to the above post, I just wanted to assure you that all your settings & data were saved and restored during the reactivation.

If you require any assistance, please contact us at support[at]appsmav.com.

Thanks & Regards,

Team, Apps Mav.

Hi there,

Thanks for reaching out!

Your account was filtered as a malicious website during our security check. As discussed in the support ticket, it has been activated already since the site status was cleared.

If you require any assistance, please contact us at support[at]appsmav.com.

Thanks & Regards,

Team, Apps Mav.

Hi there,

Thanks for reaching out and your interest in our Gratisfaction app.

Yes, you can embed the rewards page on the ‘My Account’ endpoint so that users can see the rewards that they can claim.

You can embed the campaign on the existing page by navigating to ‘Gratisfaction admin’ -> ‘Loyalty and Referral Program’ -> Install’ -> ‘Install Options’ -> ‘Embed your campaign’-> ‘Copy’ the code to paste it on your WordPress store admin.

If you require any assistance, please contact us at support[at]appsmav.com.

GRATISFACTION – BOOK A FREE SUCCESS CALL

We’d also like to offer you a FREE success call (Normally $150) with our customer success manager. During this call, we can review the Gratisfaction app, provide you with an overview, give you lots of success tips and answer any questions.

If you’d like to get this locked in, please click here to schedule a slot https://calendly.com/appsmav/success-call

Let’s help you kick your marketing goals!

All our plans, including the FREE plan for 100 users, come with all features included (except footer credit, which is an optional add-on in all plans).

So, please go ahead and give it a try and see if it suits your needs.

• This reply was modified 11 months, 2 weeks ago by Apps Mav. Reason: change para

Hi there,

Thanks for reaching out and showing interest in our Gratisfaction app.

Our apologies for the delayed response.?

Many of the features that you have asked for are available in Gratisfaction and further have deep customization as well.?

Regarding referrals, you can set up two types of referral programs with multiple referral schemes: Double-sided and single-sided referral programs.

Double-sided referral program:
Both the referrer and invited friends are given rewards. Referrers can be given Points, Coupons, or both for meeting the referral goal. Invited friends are given a discount Coupon. In this, a referral is counted only when an invited friend makes their first purchase from your store using the unique referral link shared by the referrer and applies the referral coupon code.

Single-side referral program:
Only the referrer is rewarded. A referral is counted only when an invited friend signs up for your campaign using the unique link shared by the referrer – You can also add a signup goal).

You can set this up by creating a Giveaway, Instant win campaign, Sweepstakes, or contest – See demos here https://demo.appsmav.com/gr-type/?

You can also check the demos for different types of referral campaigns you can run here: https://demo.appsmav.com/gr-increase-referrals/

Referrers can easily and quickly share their unique referral link with friends across various social media platforms like Facebook, X, LinkedIn, WhatsApp, And email. The successful referrals will be tracked by our Gratisfaction app automatically.

Our platform is very tightly integrated with WordPress-WooCommerce stores. Our app creates the automatic referral link and referral coupon code for each user based on the campaign type, and all the coupons are stored in your WooCommerce store, providing users with an easy redemption process directly within your online store.

We’d be happy to give you a personalized demo with our customer success manager. During this call, we can answer your questions, provide you with an overview, and give you lots of success tips.

Please click here to schedule a slot https://calendly.com/appsmav/success-call

All our plans, including the FREE plan for 100 users, come with all features included (except footer credit, which is an optional add-on in all plans).

So, please go ahead and give it a try and see if it suits your needs.

Also, for any further assistance, please email us at sales[at]appsmav.com

Let’s help you kick your marketing goals!

Hi there,

Thanks for reaching out!

The loyalty points are offered at the same rate for all orders based on the order value – irrespective of the payment methods.

If you need any other assistance, please reach us at support (at) appsmav (dot) com for quicker responses.

With best wishes
The Apps Mav team

Hi there,

Thanks for reaching out!

Points for purchases for stores running on WooCommerce are rewarded automatically. However, you can still manually add points for the user who orders from your physical restaurant by navigating to ‘Gratisfaction admin’ -> ‘Users’ -> Click the name of the existing user or ‘Add New User’ button -> ‘Add Points’.
Please refer -> https://prnt.sc/CcETeCucbhrN
Please refer -> https://prnt.sc/gdamF44AEtma
Please refer -> https://prnt.sc/Ko1GFtWn6dyU

Logged-in store users can access the point details from the campaign display on your store and redeem the point balance either as ‘Pay with Points’ or ‘Loyalty Rewards’.

1. “Pay with points” is an option enabling customers to pay with their point balances during checkout. You can entice your customer to buy products using points with this feature.

2. “Loyalty Rewards” is another option in which the points can be redeemed by customers from the ‘claim’ tab of the loyalty campaign. The points can be made equivalent to coupons, actual perks, or experience. For example, “Dinner of 2 for 2000 points”, and “Redeem $5 off coupon for 50 points”. This encourages customers to make purchases to avail the coupon.

You can set up these options by going to ‘Gratisfaction admin’ → ‘Loyalty Rewards’.
Please refer -> https://prnt.sc/QtLbzmBOYfk7″

With Gratisfaction, you can also run other campaigns like giveaways, sweepstakes, instant wins, purchase to win, and contests. You can launch many exciting holiday season campaigns for Halloween, Black Friday Cyber Monday, Thanksgiving, Christmas, etc- We have put together some awesome giveaways templates that are sure to boost your sale – See examples here https://demo.appsmav.com/gr-holidays/

To set this up, please go to the ‘Gratisfaction Admin’ -> ‘Campaigns’ tab -> ‘Create a new campaign’ button.

If you need any other assistance, please reach us at support (at) appsmav (dot) com.

With best wishes
The Apps Mav team

Hi James,

Thank you for contacting us!

We can see that all our files are getting loaded from the cache only. We have clarified more on this along with the screenshot and the cache behavior by replying to your support ticket. Kindly check your email.

If you need any other assistance, please reply back to the same email or reach us at support (at) appsmav (dot) com.

With best wishes
The Apps Mav team

Thank you for your kind feedback. We really appreciate it. You can refer to our Knowledgebase for support articles – we have been putting together more tutorials and will also be producing video tutorials soon.

We have also recently added a resource who amongst other things is specifically working on documentation.

For any other help feel free to contact us at support [at] appsmav [dot] com with your questions or requirements and we are more than happy to assist you with it.

Team, Apps Mav.

Hi Johan,

Thank you for contacting us!

There are two types of referral programs you can set up using our app.

Double-sided Referral Program:
In this, both the referrer and invited friends are given rewards. Referrals can be given Points (which can be a percentage of sales) or Coupons for meeting the referral goal. And Invited friends are also given a discount Coupon. In this, a referral is counted only when an invited friend purchases from your store using the unique referral link shared by the referrer and applies the referral coupon code.

Single-side Referral Program:
Only the referrer is rewarded. A referral is counted only when an invited friend signs up to your campaign using the unique link shared by the referrer (You can also add a signup goal).

The referrer shares a unique link to your campaign with their friends.

To invite people to join your program, we provide you with many options including the Campaign URL, Facebook Tab URL, Destination URL, etc.`

NOTE 1: You can run a double-sided referral program only for the purchases made on the supported store platforms like WooCommerce, Shopify, etc.

Otherwise, you can run a single-sided referral program and reward referrers when the invited friend signs up for your campaign.

You can view pre-built templates by a goal here https://demo.appsmav.com/gr-increase-referrals/
Personalize and launch your campaign in under 5 minutes!

NOTE 2: You can always manually add points for any user account which can be then redeemed against the loyalty rewards.

If you need any other assistance, please email us at support (at) appsmav (dot) com.

With best wishes
The Apps Mav team`

Hi Rachel,

Thank you for contacting us!

We have now resolved this which was caused due to some custom navigation & set up on your website – we have already replied to your support ticket to us.

If you need any other assistance, please email us at support (at) appsmav (dot) com.

With best wishes
The Apps Mav team

Hi there,

Thank you for contacting us!

There is no minimum requirement for the WooCommerce plugin – in case you face any issue with the older version, please email us the details and we will be able to resolve it for you.

If you need any other assistance, please email us at support (at) appsmav (dot) com.

With best wishes
The Apps Mav team

With all due respect, we politely disagree with your feedback- Contrary to your comments, our customers have overwhelmingly appreciated the fact that all the features are available to them for a single price and that there are no additional charges for features they want to add on (except for the footer credit removal which is an optional add-on for all the plans) .

The advantage of our current pricing model is that small and micro businesses get access to all of the features that are typically only available to large businesses that can afford to pay thousands of dollars.

It’s disappointing to see that you’ve rated us for something that we have been very transparent, upfront, and honest about so that you are able to make an informed decision prior to installing or rating us. This would have been more apt as feedback to us rather than a rating.

Hi there,

Thanks for reaching out!

We have already replied to your email ticket regarding this.

If you are observing this behavior when you are signing in as a user, then please be informed that we use an advanced anti-cheat algorithm to ensure you get high-quality leads, genuine participation, referrals, and fair play. So, for e.g., we do not allow participants with fake or invalid email addresses or disposable email domains to register on campaigns.

For further queries please reply to the same email ticket or write to support (at) appsmav (dot) com

Thanks & Regards, Team Apps Mav.