Airwallex

Hi @clt99

We would love to onboard you successfully, can you provide the support ticket number you were assigned so we can follow up there?

Thanks,

Airwallex Team

Hi @jerry0000

We found a plugin that is PSP agnostic so it will work with Airwallex. We had confirmed this with their CTO. https://woo.checkoutchamp.com/ Perhaps it is something you can try while we work on making funnelkit compatible.

Thanks,

Airwallex

Hi @jerry0000

Thanks for your patience, we are working with the team at funnelkit to make our Airwallex payment plugin compatible with funnelkit. You will be the first to know once that happens. Meanwhile, we are looking for alternatives you can use in the meanwhile.

Thanks,

Airwallex

Hi @jerry0000,

Thanks for your patience, we are working with funnelkit to see how we can make this happen. I should have an update for you by tomorrow.

Thanks,

Airwallex

Hi @jerry0000 ,

Thanks for choosing Airwallex to be your payment partner.

Can you share which upsell/post purchase plugin you were trying with and what errors you faced so we can help to troubleshoot?

Thanks,

Airwallex

Hi @18118-1

Thanks for trying out Airwallex. We will be happy to support with whatever difficulties you might have faced while installing/using our plugin. Do reach out either here or to our support or at https://help.airwallex.com/hc/en-gb/requests/new and we will be happy to assist you.

Thanks,

Airwallex Support

Hi @netgremlin

Thanks for filing a support ticket. Are you able to share the support ticket you were assigned?

Thanks,
Airwallex Support

Hi @netgremlin

Thanks for choosing Airwallex as your payment provider. It seems like the payment is being rejected by us and there is no issues with the integration. Can you provide your email so we can discuss on an email thread, this is because we need to know your account details or payment intent details to check which may be sensitive information for a forum.

Thanks,

Airwallex Support

Hi both,

Picking this up again, can you share any screenshot or logs so we can help troubleshoot the error?

Thanks,

Airwallex Support

Hi Jenny,

Thanks for your patience, we looked into it and fixed the issues where the coupon plugin was interacting with our checkout elements. Please download the latest version and try again.

Thanks,

Airwallex Support

Hi Jenny,

Thanks for reaching out, we will look into it and let you know what we find.

Thanks,

Airwallex Support

Hi all,

What is the error that you are seeing on checkout?

Thanks,

Airwallex Support

Resolved

Closing thread as issue was resolved

Hi Jenny,

Can I confirm there are no other issues and the plugin is working just fine for you? If so I will close this thread. Again appreciate your patience and thanks for using Airwallex.

Thanks,

Airwallex Support Team