Ahsan Chowdhury

Hello @boionfire81 ,

You can use the shortcode [fluent_support_login show-signup=false show-reset-password=false]. If the user is already logged in, they will see the portal. If they are logged out, they will need to log in again, but they will not be able to create a new account.

As mentioned in our conversation on the review thread, please open a support ticket at the WPManageNinja Support portal for a faster response.

Thank you

Hello @cheey2003 ,

Currently, this feature is not available in Fluent Support but we have plant to add this.

However, there are other migration options available you may have a look at: https://fluentsupport.com/docs-category/ticket-importer/

Thank you

Hello @boionfire81 ,

To add the portal or enable the portal, you need to use the shortcode to a page.

Here is the doc: https://fluentsupport.com/docs/shortcodes/

You can disable the registration form, password reset form, and other features, but it is not possible to remove the login option from the portal. If the user is not logged in, the login form will be visible.

Thank you

Hello @zeemdev ,

You have created a support ticket on the WPManageNinja on same query and I need a temporary credential of your site to check the issue as this is a site spesific issue. I have already asked it on the ticket.

However, here is some suggestion to solve the issue,

Double-check the reCAPTCHA v3 settings to ensure they are correctly configured on both the Fluent Support plugin and your Google reCAPTCHA account.

Sometimes, JavaScript errors on the page can interfere with reCAPTCHA. Use your browser’s developer tools to check for any JavaScript errors and address them as needed.

Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue might be related to your current theme.

Thank you

Hello @approvalguy ,

I have reviewed all of your tickets, and there was a refund ticket that experienced a slight delay due to the Eid vacation period, during which only a few of us were working (we did post a notice about this on the support dashboard). Regarding the other tickets, we tried to reply as soon as possible.

We have now processed your refund. We truly hope that you will reconsider your review in light of this update.

Thank you

Hello @flowdee ,

Thank you for your suggestion regarding the collection of satisfaction feedback from customers.

We are currently evaluating the best ways to implement a feedback collection system that meets our users’ needs. Your input is valuable to us, and we will consider it as we continue to improve our platform.

Please note: Each feature request goes through an extensive analysis by our R&D team to evaluate its feasibility and necessity. If our team determines that the feature can be implemented, it will be forwarded to our development team for implementation.

If you have any further suggestions or specific requirements, please feel free to share them. We appreciate your engagement.

Thank you

Hello @flowdee ,

Thank you for your feedback on the space and design issues. We are actively addressing these concerns. In our next version, we are primarily focusing on enhancing the design, and we are confident you will find it much improved.

Concerning the business box name, the current limitation is intentional. Users have the flexibility to set the business inbox name, which can vary significantly in length. Given the limited space available, longer names would not fit well and could negatively impact the appearance. Therefore, we have imposed a character limit to ensure a consistent and visually pleasing layout.

Thank you

Hello @pedrodk ,

Yes, you can set up an admin email notification while creating a new ticket. You can set this from here: https://prnt.sc/AM-J_DMVElre

However, the link you have sent is not working.

Thank you

Dear Pedro,

I sincerely apologize for the oversight and the frustration it has caused. You are right, and we should have informed you from the beginning that the front-end agent portal feature is exclusive to the pro version of our product.

However, I didn’t know you are using only the free version. We have updated our documentation and mentioned that this is a pro feature.

Please feel free to reach out if you have any further questions or need assistance with anything else.

Thank you for your understanding.

Hello @everyone,

The front-end agent portal feature is exclusive to the pro version. Access to it requires upgrading to the pro version.

Thank you

I have replied to your ticket. Please continue the conversation on this ticket. After, solving the issue, I will share a detailed reply here so that other users having the same issue can find a solution.

Thank you

My bad, maybe I wasn’t clear enough. This is a public thread and we usually don’t ask to share anything confidential here.

Please open a support ticket at the WPManageNinja Support portal. We will share everything we need. We do have a dedicated Support team for Fluent Support Plugin.

Thank you

If you are a pro user, you should have an account to the WPManageNinja portal. However, you can use any of the emails to create an account and open a support ticket. We provide priority support for every user.

Thank you

Hello @pedrodk ,

First of all, make sure you have added the following code on the fuction.php file or using any code snippet plugins.

?add_filter('fluent_support/portal_admin_base_url', function($url){ $url = 'https://your-forntend-support-page-fullurl/#/'; return $url;});

On there, you can see the URL is ‘https://your-frontend-support-page-fullurl“. Replace the URL with the page URL where you want to add the Front End agent portal.

After that, use the shortcode [fluent_support_admin_portal] on this page. Hope, this will work fine.

However, after following this, if it does not work, please open a support ticket at WPManageNinja Portal with a temporary credential. We have to check this from your end.

Thank you

Hello @supportalgos,

Thank you for the review. The issue is that you have claimed that the portal is ugly and you have mentioned that, you need custom CSS code. However, we do have the option of changing the style of the portal. Fluent Support has a dedicated block: https://prnt.sc/NTKkAE-vTjK5

You can customize the portal from there without writing any single code: https://prnt.sc/B7RYFJvOmsLo

For the ticket portal, we used the default WordPress Rich Text editor. We anticipated a smooth experience with the default WordPress Rich Text editor for our ticket portal, without any unexpected issues or complications.

Regarding the avatar, we fetch the Gravatar Logo for the customer. If the user sets an image on the Gravatar, this should show perfectly. Make sure, you have set this option: https://prnt.sc/ADvm48ffdpC8

In conclusion, I trust that all the challenges you’re encountering will be resolved according to my guidance. If you reconsider your review, it would be greatly appreciated.

Thank you