Ahsan Chowdhury

Hello @miguel84 ,

An agent does not need to be an Admin. A user with the Editor role or a similar role can serve as a Support agent.

Thank you

Hello @kampot888,

Currently, Fluent Support does not have a native integration with the WP ERP plugin. However, it does support incoming webhooks.

You can find more details in the documentation here: Fluent Support Incoming Webhook.

If the WP ERP plugin supports outgoing webhooks, you can create tickets using this feature.

Thank you

Hello @kampot888 ,

Thank you for reaching out regarding the integration between Fluent Support and the ACF (Advanced Custom Fields) plugin.

At this time, the custom post type used by Fluent Support is not compatible with ACF, which means that adding an ACF relationship custom field to the support topic custom field is not possible. Unfortunately, there isn’t an available plugin or extension that can facilitate this integration.

However, we understand the importance of having a flexible and extensible support system. Our team is always looking for ways to improve our plugins, and your feedback is invaluable. We’ll take your suggestion into consideration for future updates.

If you have any other questions or need further assistance, please feel free to reach out.

Thank you

Hello @kampot888 ,

Fluent Support is fully translation-ready, and the workflow settings page should translate correctly. Could you please share the specific words or phrases that are not translating?

I will check them, and if they are not translation-ready, I will forward this to the developers so they can be included in the next update.

Thank you

Hello @gunrose2003 ,

If a user is logged into WordPress, they can access the support portal using the same credentials. So, the user can use the same credentials from Ultimate Member’s registration for login. To add the Fluent Support Ticket Portal to Ultimate Member’s dashboard, you need to use the shortcode if the plugin allows you to add this. You can use these shortcodes: https://fluentsupport.com/docs/shortcodes/

Thank you

Hello @zeboto ,

We need to review the code before we can confirm. You can either share the code here or create a ticket on the private portal at WPManageNinja. This will allow both you and the support staff to view and respond to the code. Please proceed with whichever option is most convenient for you.

Regarding the other query, I have just tested it and it worked fine on my end. Could you please test the issue again and confirm if it is now working correctly for you as well?

Thank you

Hello @zeboto ,

Unfortunetly, this is not possible to re-order the field.

This is also not possible. However, I am adding this to the feature request list. Hopefully, it will be added.

It can be changed using the custom JS code. You can create a ticket at WPManageNinja portal and share which text you want to change. I will assist you with the code.

Thank you

Hello @himanshusharma20 ,

Thank you for sharing this. We are already concerned about it and hopefully, it will be fixed in the next update.

Thank you

Hello @paukmentor ,

Fluent Support fetch the image from https://gravatar.com/.

Make sure to select this option: https://prnt.sc/6XKbpcX7DD9D

Fluent Support will automaticly fetch the logo.

Thank you

Hello @businessbloomer ,

Thank you for bringing this to our attention. After reviewing the codebase, we found that the issue is related to our plugin. We are actively working on this and will release a hotfix update soon.

Thank you

• This reply was modified 1 month, 4 weeks ago by Ahsan Chowdhury.

Yes, once you add the widget, it will be visible across all of the tickets. This means that regardless of which ticket you are viewing or managing, the widget will be consistently available for use, ensuring a seamless and integrated experience.

Thank you

Hello @max34211 ,

Thank you for bringing this to our attention. Upon review, it appears these strings are not translation-ready. I have informed our development team, and we anticipate that users will be able to translate them in the next update.

Thank you

Hello @miojamo ,

You can add a custom widget right column of the ticket using the filter hook.

Here is the doc: https://developers.fluentsupport.com/modules/custom_widget

Thank you

Hello @hwuser,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the plugin. If you have any questions about the plugin, feel free to reach out via support section. We’re here to help you.

Thanks again for your support!

Hello @sanzeeb3 ,

Unfortunately, it’s not possible to directly retrieve the ticket ID or mailbox ID within the fluent_support/customer_extra_widgets filter. The filter doesn’t have direct access to the currently opened ticket, so those IDs aren’t available in this context.

If you need to work with the ticket ID or mailbox ID, you might need to look for an alternative approach or consider some shorts of custom codes. In this case, you may hire a developer.

Thank you