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Hello @kevinineric

Thank you for reaching out.

I’m sorry to hear that the recent update is causing issues on your site. Rest assured, we’re here to help.

To better understand why the error is occurring, we need the complete error message. If you have debugging enabled in your wp-config.php file, the errors should be logged in a file named debug.log located in your wp-content directory. You can either look for the specific message related to Advanced Ads and share it with me, or provide the entire debug.log file if possible.

Additionally, you can check your server’s PHP error logs. These are typically found in directories such as /var/log/apache2/ or /var/log/nginx/, or they may be accessible via your hosting control panel. Your hosting provider might also be able to assist you with this.

Thank you a lot for your patience and understanding!

Please feel free to let me know if you have any questions!

Hello @ponferrada,

Thank you for reaching out!

I’m sorry to hear that you’re experiencing issues with Advanced Ads.

I see that you’re running the latest versions of both the basic plugin and the Pro version. However, the rest of the add-ons haven’t been updated. The URL Destination field comes from the Tracking add-on, which is currently inactive because the version you have is incompatible with Advanced Ads 2.0.

To fix this, please deactivate the old version, download the ZIP file for the Tracking add-on from your Advanced Ads account, and install it manually, similar to the first installation shown here.

I also recommend doing the same for the AMP and Pop-up add-ons to ensure they work properly.

If you encounter any further issues or have questions, please contact us through this form, as per WordPress rules, this forum is only for questions related to the basic version of the plugin.

Thank you for your patience!

Hello @manaadiar ,

Thank you for reaching out!

Please note that to update to Advanced Ads 2.0, you need to update all the add-ons as well. I recommend disabling the add-ons first, then update the basic version, then from your Advanced Ads account, you can download the add-ons zip files and install them manually, similar to the first installation shown?here.

If you still face any issues and need further assistance, please contact us through this form, since the issue is related to the paid add-ons and per WordPress rules, this forum only allows support for the basic version of the plugin. Either I or one of my colleagues will get back to you then as soon as possible

Thank you a lot for your patience and understanding! I assure you that we are doing our best to solve any issues related the update!

Hello @baunfirerich ,

Thank you for reaching out!

To assist you better, I need to take a closer look at your setup. Screenshots of some of your ads, group and placement settings, and the geolocation options under Advanced Ads > Settings > Licenses > Advanced Ads Pro > Geo Targeting would be very helpful.

Could you please share these details with me through this form? Since geolocation functionality is a paid feature, and per WordPress rules, this forum only allows support for the basic version of the plugin. Either I or one of my colleagues will review it and get back to you as soon as possible

Please not that we are doing our best to solve all the issues reported after the last updates.

Thank you a lot for your patience and understanding!

Hello @joanlaura404,

Thank you for your response! I now see the placement you’re referring to. Could you please create a test page where the ad slider remains implemented and share it with us along with a few details through this form? Either I or one of my colleagues will review it and get back to you as soon as possible

Please note that, according to WordPress rules, this forum only allows support for questions related to the basic version of the plugin.

Hi @acroplex, thanks for your comment! On that page you can access multiple forms. Please use this one.

We are working on solving all the reported issues, and we really appreciate your patience!

Thank you for your reply!

@nrwz @raffaeleturci Before installing the updates, please clear the cache and ensure you’re running the latest versions of all other add-ons.

If your issue persists or you have a different problem related to the paid add-ons , You are welcome to contact us through our customer support form on our website, as the forum here is only for issues related to the the basic version of Advanced Ads.

Thank you for your understanding!

Best regards,

Hello?@southklad,

Thank you for your patience!

We have just released new updates containing fixes for multiple issues including this one.

The new versions are Advanced Ads 2.0.2 and Advanced Ads 3.0.1

Please install these updates and let me know how it goes. Ensure you already have the latest versions of the other add-ons and not the older versions before installing any updates. Thank you!

Please let me know if you have any questions!

Hello @joanlaura404 ,

Thank you for your patience!

I have just checked on your site and the slider is working correctly as seen in the gif below. Could you please clear your cache or check on a different browser?
https://imgur.com/a/QIYvaLy

Please also note that we have just released new updates containing fixes for multiple issues including the issue related to the missing classic widget.

The new versions are Advanced Ads 2.0.2 and Advanced Ads Pro 3.0.1

Please install these updates and let me know how it goes. Ensure you already have the latest versions of the other add-ons and not the older versions before installing any updates. Thank you!

Hi @nrwz ,

Thank you for your reply and your patience!!

We have just released new updates containing fixes for multiple issues including this one.

The new versions are Advanced Ads 2.0.2 and Advanced Ads Pro 3.0.1.

Please install these updates and let me know how it goes.

Thank you a lot!

Hello @nrwz

I’m sorry to hear about the issue you’ve faced with the latest Advanced Ads updates. Please rest assured that we are actively working on resolving the reported problems to release a fix as soon as possible.

We’ve got a couple of placements working on our websites, more then 20. I hope, we do not have to delete them?
Could you please confirm if you can see your placements at Advanced Ads > placements? Or is the placements overview page empty after rolling back?

Thank you!

Have a great day!

Best regards,

Thank you @superclassics for your reply!

We are currently working on the widget issue and the fix should be ready soon. You can of course still roll back to previous version to be able to use the widget until the fix is ready. A roll back option to v1.56.4 is available at?Advanced Ads > Tools > version control. cc @katinkaxyz

@tickpdm @obenziane @eferpar @katinkaxyz If your problem persists or you have another issue, we would greatly appreciate it if you could create a new thread with detailed information about your specific situation. This will allow us to better track each issue and ensure that nothing is overlooked. Experience has shown that with a structure of one thread per user issue, we can respond faster and provide better support. Thank you for helping us keep things organized – we’re here to make sure everything is resolved as smoothly as possible!

Thank you!

Have a great day!

Best regards,

Hi @joanlaura404 ,

Thanks for reaching out!

I’m sorry to hear about the issues you’re facing with the latest Advanced Ads updates. Please rest assured that we are actively working on resolving the reported problems to release a fix as soon as possible.

Could you please send me the link to the page where the Ad slider is implemented so that I can see the issue?

Thank you!

Best regards,

Hello @rafael1338,

Thank you for reaching out!

I’m sorry to hear about the issues you’re facing with the latest Advanced Ads updates. Please rest assured that we are actively working on resolving the reported problems to release a fix as soon as possible.

I am working on replicating this issue on my side and troubleshooting, so that we can provide a fix as soon as possible.

I will get back to you as soon as I have an update!

Thank you a lot for your patience and understanding.

Best regards,

Hello @rafael1338,

Thank you for reaching out!

I’m sorry to hear about the issues you’re facing with the latest Advanced Ads updates. Please rest assured that we are actively working on resolving the reported problems to release a fix as soon as possible.

We are already working on a solution for the inaccessible classic widget issue. Please note that you can still deliver the ads in a similar way using shortcodes to ensure the ads are still delivered.

Regarding the ads disappearing until the cache is cleared, since this is related to the Pro plugin, could you please provide more details about your setup via our customer support form on our website? This will help us assist you more effectively.

We appreciate your patience and understanding.

Best regards,

You are welcome @egocefalo!

I am very glad you like using the Advanced Ads plugin!

Have a nice day! And please don’t hesitate to open a new thread if you have any questions!