ahmeddr

Hello @robertkronberg ,

Thanks for reaching out!

I’m sorry to hear that you’re experiencing issues after updating Advanced Ads. After checking your website, I see that you’re running the latest version of the plugin, and your site is accessible with ads displaying correctly.

I think that the error may have been a one-time occurrence, and everything is functioning properly now. If that’s the case, you can continue using your current setup. However, if you still have the error message from the update, I’d appreciate it if you could share it with me.

If you’re still facing issues, I recommend rolling back to an earlier version. Here’s how:

1- Deactivate all add-ons, keeping only the free version active.
2- Go to Advanced Ads > Tools > Version Control and roll back to version 1.56.4.
3- Once done, manually install the previous versions of your add-ons. You can find the necessary ZIP files in your Advanced Ads account under the “Previous versions” section. To find it, just log in and scroll down a bit.

Let me know if you have any questions!

Thank you for your patience and understanding, please note that we are doing our best to fix all reported issues as soon as possible.

Hello @abhimanyurathore ,

Thank you for your message! I apologize for any inconvenience this might have caused. I am contacting you through the other channel again. If possible please provide me with access to the backend so that we can take a closer look. Please note that we are doing our best to fix all issues that occurred after the updates. I appreciate your patience and understanding!

Best regards

Hello @sgpark,

Thank you for reaching out and sharing the error with us.

We are actively working to resolve all issues related to the latest update, including this one. I sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

As the update is causing such issue in your case, I recommend continuing to use Advanced Ads 1.56.4 until we release a fix. Thank you for your understanding!

Please let me know if you have any questions or need further assistance.

Thank you, and have a great day!

Best regards,

Hello there,

Thank you for reaching out!

Please note that to use all add-ons with Advanced Ads 2.0.3, you need to update them as well. I recommend disabling the current add-ons first, then from?your Advanced Ads account, you can download the latest versions of the add-ons zip files and install them manually, similar to the first installation shown?here.

If you still face any issues and need further assistance, please let me know

Thank you a lot for your patience and understanding!

Hello @majito,

Thank you for sharing the error messages with me, they were very helpful!

We’re having some difficulty replicating this issue on our end, and I was wondering if you’d be open to assisting us with troubleshooting by providing temporary backend access. Rest assured, we won’t make any changes without prior communication.

If this is possible, please create an account for [email protected] and share the login details with us through this form. Kindly include the URL of this thread in your message so we can track it efficiently. I’d also appreciate it if you could confirm here once it’s sent.

Please let me know if this works for you.

Thank you a lot!

Hello @blogengel

vielen Dank, dass du dich gemeldet hast!

Es tut mir leid zu h?ren, dass du nach dem Update solche Probleme hast. Ich konnte das Problem reproduzieren, daher werden wir sofort an einer L?sung arbeiten. Sobald die L?sung bereit ist, werden wir ein Update ver?ffentlichen, damit du die Shortcodes wieder verwenden kannst.

Ich entschuldige mich aufrichtig für alle Unannehmlichkeiten, die dadurch entstanden sind. Ich wei? deine Geduld und dein Verst?ndnis wirklich zu sch?tzen, w?hrend wir daran arbeiten, alle gemeldeten Probleme so schnell wie m?glich zu l?sen.

Wenn du daran interessiert bist, zu einer ?lteren Version zurückzukehren, w?hrend wir an der Behebung des Problems arbeiten, lass mich bitte wissen, ob du nur das Basis-Plugin oder auch die kostenpflichtigen Add-Ons verwendest. Auf diese Weise kann ich dir die richtigen Anweisungen zukommen lassen.

vielen Dank!

Mit freundlichen Grü?en,

Hello @ponferrada

Thank you for your reply! I’m glad I could help.

Regarding the centering issue, yesterday’s updates did not include a fix for that. However, we have already found a solution, so in the next update, you will be able to center your ads.

We are currently working on addressing various reported issues following the recent updates and will continue releasing new updates as we resolve them.

Let me know if you need any further assistance!

Thank you a lot for your patience and understanding!

Hi there,

I’m really glad to hear that the plugin is working for you now!

If you run into any new issues or unexpected behavior while using the plugin, please don’t hesitate to open a new thread. I’d be happy to assist you, and we’ll gladly work on resolving any issues to improve the plugin and enhance your experience.

I truly appreciate your understanding during these last days!

Wishing you a wonderful day!

Hello there,

To install the latest updates, Please install the basic plugin as usual, but disable the old add-ons and manually install the updated versions, which you can find in your Advanced Ads account. On the first page, you’ll see blue download boxes for the latest versions.

And if you scroll down a bit, a section labeled “Previous Versions” to download the older versions if you need to roll back. there is also a link for the previous basic plugin.

If you don’t see the “Previous Versions” section, please contact us directly through this form, and we’ll provide you with the necessary ZIP files.

One thing to keep in mind is that Advanced Ads 2.0 and later are incompatible with older add-ons, and Advanced Ads 1.5.4 and earlier cannot be used with the latest add-on versions.

@webnetvalue If you encounter any new issues, please feel free to open a new thread so I can assist with your specific case and address your questions directly. In line with WordPress guidelines, we recommend one thread per user per issue. This approach allows us to provide more targeted support and makes it easier for other users to find relevant discussions on the forum.

Thank you a lot

Hello @nitrofox,

Thank you for your reply.

The fix for the centering issue wasn’t included in yesterday’s update, but we have already found a solution and will address it in our next release.

Please bear with us as we work diligently to resolve all reported issues. Your understanding is greatly appreciated!

Thank you!

Hi there,

The missing widget issue and several problems on the placements page have been fixed and are now included in our latest update.

Many users have confirmed that these issues are resolved and that the plugin is now working as expected.

Regarding the other reported issues, we’re actively working on fixes and will continue releasing updates as we address them.

Thank you so much for your patience and understanding, I truly appreciate it!

@acroplex I understand your concern and sincerely apologize for any inconvenience this may have caused. Please note that you can now access previous versions of the add-ons in your Advanced Ads account. Simply log in and scroll down to the “Previous Versions” section.

Thank you!

Hi @nrwz,

Thank you for your reply. I’m happy to hear that the first issue is resolved.

We’re currently working on fixing the license activation error, and we’ll release updates as we address more issues.

Thank you for your patience and for reporting these errors.

Please feel free to let me know if you have a question or even open a new thread if you face any new different issue and I will gladly provide assistance again!

Have a great day!

Hallo @fitnsexy

vielen Dank für deine Geduld!

Wir haben wieder neue Updates ver?ffentlicht, in denen wir diese Probleme behoben haben. Viele Benutzer haben bereits berichtet, dass die Fehler verschwunden sind und sie das Plugin wieder wie erwartet verwenden k?nnen.

K?nntest du mich bitte wissen lassen, ob das bei dir der Fall ist?

Es gibt immer noch einige Probleme, mit denen andere Benutzer konfrontiert sind, und wir arbeiten daran, auch diese zu beheben. Solltest du ein anderes Problem haben, lass es mich bitte wissen.

Bitte stelle sicher, dass du auch Zugang zu den Serverdateien hast, für den Fall, dass ein kritischer Fehler auftritt.

Nochmals vielen Dank für dein Verst?ndnis!

Hello @todfromtheweb,

Thank you for your patience!

If you log into your Advanced Ads account and scroll down slightly, you’ll find a ‘Previous Versions’ section listing all the add-on ZIP files.

Please let me know if you have any questions or need further assistance!

Best regards,

Hello @majito

Thank you for reaching out.

I’m sorry to hear that the recent update is causing issues on your site. Rest assured, we’re here to help.

To better understand why the error is occurring, we need the complete error message. If you have debugging enabled in your wp-config.php file, the errors should be logged in a file named debug.log located in your wp-content directory. You can either look for the specific message related to Advanced Ads and share it with me, or provide the entire debug.log file if possible.

Additionally, you can check your server’s PHP error logs. These are typically found in directories such as /var/log/apache2/ or /var/log/nginx/, or they may be accessible via your hosting control panel. Your hosting provider might also be able to assist you with this.

After providing us with the error logs, you can roll back to a previous version, since you can’t enable the plugin and use the internal rollback function, the only possibility here is to install the previous version manually from the plugins overview page in the WordPress backend. To get the right zip file to install, please visit this page, scroll down to the Advanced options section, and then select version 1.56.4 and click download.

Thank you a lot for your patience and understanding!

Please feel free to let me know if you have any questions!

• This reply was modified 1 week, 1 day ago by ahmeddr.