Andras Guseo

Hey @usergimii

Thanks for the 5-star review!

We would be happy to investigate the issues you’re having with the block. I’d appreciate it if you could open a support thread here with the details, or, if you are a premium license holder, then open a support ticket here.

Thanks,
Andras

Hello @vickifarmer

I’m sorry to hear about your less-than-stellar experience with our plugin. I’m not sure what could have happened there; our plugins do support and work well with PHP 8.0. If any issues and incompatibilities are reported we do our best to get them fixed as soon as possible.

I remember your support ticket; it fell through the cracks during the hustle after releasing version 6. That’s on us, I’m really sorry about that.

Thanks for taking the time to leave a review here. I hope you have a better experience in the future, and that until August we can prove to you that our plugins and support are better than you have experienced.

Cheers,
Andras

Hello @sjsapp

Thanks you for taking the time to leave a review here. I’m sorry to hear you are still having issues with the plugin. Since the release of version 6 six months ago, in September 2022 our team has been working tirelessly on stabilizing the plugins and fixing bugs.

You’ll be glad to hear that our next focus is WPML and there will be a number of fixes going out for it in the next release.

As for W3 Total Cache, we have a setup guide to make it work well with our plugins. If after that you are still experiencing issues, please reach out to our support team, and we’ll be happy to help you out.

If you still have a valid license for one of our premium plugins, then you can reach out to us here. Otherwise please open a support thread here in the www.remarpro.com support forums.

Looking forward to helping you out!

Cheers,
Andras

Hi @artphilia

I’m sorry to hear about the issues you are having with the looks. Please note, this is a place for reviews and based on the www.remarpro.com guidelines we are not able to provide support here.

However, we would love to get this sorted for you. I would kindly like to ask you to open a support thread here with the details of your issue and a screenshot of what you see. The fix might be as easy as changing a setting or two.

Thanks for leaving a review here and I hope we can help you get this fixed.

Cheers,
Andras

Hi @lwe

Sorry to hear about your troubles and the conflict with tagDiv composer.

Did you try to ask for help in the support forums here?

Our plugins work well with other editors and page builders, so I would also suggest getting in touch with the tagDiv dev team to see if there’s something they can help with.

Cheers,
Andras

Hi @kaotai05

Happy to hear you like our plugin and our support! Thanks!

Andras

Hi @schajw

Sorry to hear about your troubles with the events.

Not sure what could have happened there, but we’d love to look into it and help you get it fixed. If you are up to this, please be so kind and open a support thread here with all the details, error messages, screenshots, etc. that you can share. This is a place for reviews and we are not allowed to provide support here in the reviews section based on the .org guidelines.

Looking forward to helping you get this fixed.

Cheers,
Andras

Hi @petervendorful

I’m so sorry to hear that an update crashed your site. That really sucks. Good thing you had a backup! I wish everyone created regular backups.

If you are still willing to give The Events Calendar a chance, we’d be happy to assist you.

Here are a few suggestions that might help:

• Try the update on a staging site first. That way your live site will still be live in case anything goes wrong.
• Try switching to a default theme (like twenty twenty) and deactivating other plugins before the update. Once the update is done start activating things one after the other. – It can be that there was some custom code in your theme or somewhere, which did not work with the new version. Doing the update this way can help figure it out.
• Enable debugging. In case there are errors they will be logged and that information can help track down the source of the issue.

For any help feel free to reach out to our support team.

If you are a free user you can open a support thread here.

If you have any of our premium plugins, then you can open a support ticket here.

Cheers,
Andras

Hi @guerrilladigital

Thank you for leaving a review here.

The team behind GigPress has been the same over the past 7 years. We’ve been maintaining GigPress over the years with Modern Tribe and LiquidWeb as much as our resources allow.

The free base plugin, The Events Calendar is slightly different and it might not be suitable for everyone’s needs. If you decide to give it a go and have any questions or need some assistance to get started, our team is always happy to help.

Cheers,
Andras

Hi @timbobo

Sorry to hear about the troubles you’ve been having.

I guess the customizations broke because we removed code for the legacy v1 design.

We have launched the updated designs (a.k.a. v2 views) 3 years ago, in January 2020. Since the launch we have regularly communicated that support for the v1 views will come to an end. This happened in September 2022, giving everyone at least 2.5 years to test and switch to the v2 views.

If you need help moving over to the new design, I invite you to reach out to our support team.

If you are a free user you can open a support thread here.

If you have any of our premium plugins, then you can open a support ticket here.

We’d be glad to help.

Cheers,
Andras

Hello @toad78

Thank you for taking the time to leave a review and feedback here!

All of my styles broke because the plugin’s code changed.

The layouts broke.

Functionality broke

Yikes, that doesn’t sound good. That is not what we intend to do with the updates.

My guess is all that breakage was caused by us removing code for the legacy v1 views.

We launched the updated designs (a.k.a. v2 views) 3 years ago, in January 2020. Since the launch, we have regularly communicated that support for the v1 views will come to an end. This happened in September 2022, giving everyone at least 2.5 years to test and switch to the v2 views.

I’m still struggling to understand why the full calendar doesn’t post the events on it.

and

“Migration” was an issue after the update. Even after the migration was complete, I was getting a “Migration in progress” message on one of my site’s, which didn’t make any sense.

If you are still having issues with these and you have opened a support ticket with our team, if you are willing to share the ticket number I’m happy to take a look.

Deactivating the plugin crashed a few sites I have it installed.

That can usually happen if there is some custom code that relies on the plugin being active. That’s where I would check. Again, happy to help if you have a support ticket, because based on .org forum guidelines we cannot provide support here.

Hope we can help you fix the issues you’re having.

Cheers,
Andras

• This reply was modified 2 years, 1 month ago by Andras Guseo. Reason: Corrected date

Hi @imc67

In our latest release, we changed a lot of the code to make it more flexible and extendable. If you need help with something our support team is always happy to receive your questions.

If you are a free user you can open a support thread here.

If you have any of our premium plugins, then you can open a support ticket here.

Looking forward to helping you out!

Cheers,
Andras

HI @tsart

Thank you for leaving a review here. Sorry to hear about the issues you’ve had with the 6.0 release and migration.

Since the release in September our team has been continuously working on fixing bugs, making improvements, and stabilizing the plugin. At this point most of the migration issues have been fixed.

If you are still having issues and you haven’t done so yet, please reach out to our support team and we’ll be happy to help you with the migration and any other questions you may have.

If you are a free user you can open a support thread here.

If you have any of our premium plugins, then you can open a support ticket here.

Cheers,
Andras

Hi @samurai100,

I’m sorry to hear about your disappointment in our products, specifically the updates that we have worked on so hard. I would be really interested to hear more details about what was disappointing in our plugins.

As for the staging sites, we cannot take a risk of logging in to a live website and it breaking during that time. Doing investigation and troubleshooting on a staging site also ensures that the traffic of the production website is not disturbed.

You mentioned problems with “many other themes”. If you experience any issues I encourage you to open a support ticket with our team. We’d be happy to take a look and help.

Thanks and cheers,
Andras

Hi @sertan2

Thanks for reaching out and for your patience in the premium support forums as well while we handle an unusually high number of tickets. We do reply to every ticket, it just takes us a bit longer.

I have sent you an extensive reply yesterday addressing all your questions. Since we are unable to provide support here for our premium plugins according to the www.remarpro.com forum guidelines, let’s continue the conversation in the support ticket you opened.

To other, who might be looking into this thread, if you are experiencing similar issues please check the following:

• Turn off every kind of caching, asset minification, and concatenation, as that can interfere with the functionality of our plugins. Please also check out our Guide for using caching with The Events Calendar.
• Run a full conflict test to make sure that the glitches are not caused by another plugin or the theme that you’re using.

If after all that you are still experiencing issues, please open a support thread here if you are a free user, or here, if you have a valid license to any of our premium products. Thank you!

I’m going to close this as resolved. I’m happy to help you with your issues in the ticket you have opened.

Cheers,
Andras