Andrea Grillo

Hi @eduardn1 ,
and thanks for your feedback!
All our plugins are with the automatic renewal on, as stated in the terms and conditions accepted during the purchase. It is possible to disable the auto-renew at any time before the deadline from the My account page. We also send an email 30 days before the deadline as a reminder of the upcoming charge just to give our customers the time to cancel the subscription if they want to.

We are however a bit surprised to read this comment after making an exception to our refund policy by refunding you both orders.?

Regards,
Andrea Grillo

Hi there,

thanks for contacting us. The issue seems to be related to the page structure. To fix it try to add the PHP code below at the end of functions.php file of your theme:

if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
        $selector = '.elementor-location-archive.product';
        return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
} 

for the second issue, this is normal because you’re in a category page so this filters is enabled by default.
We can try to change it via code, you should use this code in functions.php of your theme:

if( ! function_exists( 'yith_wcan_shortcodes_script_args' ) ){
	function yith_wcan_shortcodes_script_args( $params ){
		if( isset( $params['base_url'] ) && function_exists( 'YITH_WCAN' ) && ! empty( YITH_WCAN()->frontend ) ){
			$params['base_url'] = YITH_WCAN()->frontend->get_base_url( is_shop() || is_product_taxonomy() ? yit_get_woocommerce_layered_nav_link() : '' );
		}
		return $params;
	}
	add_filter( 'yith_wcan_shortcodes_script_args', 'yith_wcan_shortcodes_script_args' );
}

Please note: If you use a cache plugin and/or CDN don’t forget to clean it in order to apply the fix to your website.

Hola Ana, gracias!

veo el problema pero es dificil solucionarlo sin ver el sitio. Me puedas enviar otra captura de pantalla de la estructura de esta pagina (divi builder), porfa?

Hi Rami,

I’m sorry but what you are looking for it’s not available in this version of YITH WooCommerce Compare plugin.

Probably you need the Dynamic Attribute fields available in the commercial version. If you need more details about that you should contact us on yithemes.com webiste.

Thanks!

Hi there,

1. in this version of the plugin there aren’t any check to doing that, you should select a default value.

2. It’s not possible to replicate it in my local installation, I’m sorry. Please, try to deactivate all plugins and see if the problem disappear. If so, try to activate them again one by one and see which one produces the issue.
If the problem is not from a plugin, try to activate the default theme Twenty Twenty -One or storefront and see if you have the same issue.

Also, if you have customized files in your theme, please try with a fresh installation without customization.

Remember that if you have a plugin for the cache, you need to delete the cache before to disable it.`

estoy casi seguro que es un problema con el caché o con los permisos de tu servidores. Tiene solo caché o estas usando una CDN? Se si, se puede comprobar a limpiar tambien el CDN

Yes, some other user tell to us this.
You should try to contact WooCommerce about that. Another possible solution could be to using the previous method and click on Deletete filters transient and Delete filters session in WooCommerce > Status > Tools.

Are you using the FREE version of ajax product filter, right? Could you share a couple of screenshot with us abot filters configuration?

Hi thanks for reporting about that.
We found the cause of the issue are we’re working to solve it. You find a final fix in next plugin release.

I hope his sounds good for you ??

Hi there,

1. you’re using a radio button so you should pre-check an option by default

2. this is really strange, could you share an url where I can see the issue, please?

Hola,

gracias para contactarnos. Me puedas enviar una enlace donde puedo ver este problema, por favor?

Gracias!

Hi there,

I have tested it and seems to works fine, click on the screenshot below please.

Let me know.

Hi @manav22

thanks for cooperation. Please go in Appearance > Customize > Additional CSS section and add this CSS rule:

.woocommerce.single-product a.compare:first-of-type {
  display: none;
}

Let me know if works fine.

Thanks to you for your feedback!

Hi there,

I’m sorry but storefront haven’t this option Theme Option > WooCommerce > Product Listing Settings and the plugin works fine on storefront theme.
Look this screenshot, please:

this is the storefront theme options and there are no option for Product Listing Settings

• This reply was modified 3 years ago by Andrea Grillo.
• This reply was modified 3 years ago by Andrea Grillo.