Afterpay

Hi @wattsyourwebsite,

Thank you for your message.

The shipping name and country are both missing in the Shipping address section at the top right of the Pay For Order page provided. These fields are required to complete the checkout with Afterpay.

It has been noticed that they do, however, appear in the Shipping Details section at the bottom of the page. Is there by any chance any third party plugin installed on the website that might have altered the order shipping details?

Thank you.

Hi @nguyencongtuan,

Thank you for your message.

The engineering team is currently working on improving the plugin compatibility with the WC blocks. Any updates will be distributed via the WordPress Plugin Directory.

Thank you.

Hi @mike156,

Thanks for your question.

As this challenge is preventing sales at checkout, the Afterpay team would advise disabling the plugin immediately, if you have not already done so. Next, please consider taking a backup of the site (database and files), then rolling back to the previous version of the plugin (currently v3.5.5).

The team would like to assist in getting the latest version running correctly. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @samhaddad85,

Thank you for sharing your experience.

The Afterpay Gateway for WooCommerce plugin provides messaging and checkout options for Afterpay merchants on the WooCommerce platform. The Afterpay team certainly are available to support the presentation features of the plugin, or answer any technical questions.

Feel free to post any general questions here, or via the support forum. For more specific questions or to share any potentially sensitive data such as logs, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @rotapix,

Thank you for your message.

The team would like to assist with this challenge. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

• This reply was modified 1 year, 3 months ago by Afterpay.

Hi @smgdarien,

Thank you for your message.

The team would like to assist with this challenge. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @svenn36,

Thanks for your message.

The team were unable to reproduce the described issues with the following configurations: WordPress v6.3; WooCommerce v8.0.2; Afterpay Gateway for WooCommerce v3.5.5; LiteSpeed Cache v5.6; And theme Storefront v4.5.2.

The team would like to assist with this challenge. To facilitate this, please submit a support request including a link to this post using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @chemist75,

Thank you for your message.

The Afterpay Gateway for WooCommerce Plugin does support multicurrency configurations as long as (a) the merchant account is configured for multiple currencies, and (b) the customer can pay in their selected currency.

To facilitate an investigation please submit a support request using the following web form: https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then reach out to you within 1 business day.

Thank you.

Hi @jennysouth,

Thank you for your message.

It looks like the answer here should answer this question as well. If there is anything else the team can help you with, please feel free to ask.

Thank you.

Hi @jennysouth,

Thank you for your message.

Afterpay provides Buy Now, Pay Later (BNPL) payment options exclusively. As such there is no support for paying the full amount up front, or for skipping the Afterpay Checkout window.

There are a number of other payment gateways that can be active at the same time as Afterpay and can be found on the WordPress Plugin Directory.

Thank you.

Hi @allterrainaction,

Thank you for your message.

It looks like the website is using the Astra theme. The Astra theme makes changes to the default hooks, meaning an appropriate hook needs to be set in the Afterpay plugin settings. For the setting under “Payment Info on Individual Product Pages”, the field described as “Set the hook to be used for Payment Info on Individual Product Pages” will need to be changed. One of the hooks available in the latest version of Astra is astra_woo_single_price_after which may work depending on settings and customisations.

Please note that if the theme is changed or the theme is updated and the hook is moved, the setting in the Afterpay Payment Gateway for WooCommerce will need to be modified.

If assistance is required to implement the above, the team would be happy to help. To facilitate this, please submit support request including a link to this post using the following form: https://afterpay.formstack.com/forms/global_merchant_technical_support

Thank you.

Hi @shopaurora,

Thank you for verifying the solution.

The team are happy to hear that the challenge has been resolved.

Thank you.

Hi @shopaurora,

Thank you for your question.

With regard to the position of the hooks this will vary depending on the theme. It appears as though the woocommerce_single_product_summary runs after the product content. To resolve this challenge, a more appropriate hook needs to be found in the active theme. One of the hooks available in the latest version of Astra is astra_woo_single_price_after which may work depending on settings and customisations.

Please note that if the theme is changed or the theme is updated and the hook is moved, the setting in the Afterpay Payment Gateway for WooCommerce will need to be modified.

If assistance is required to implement the above, the team would be happy to help. To facilitate this, please submit support request including a link to this post using the following form: https://afterpay.formstack.com/forms/global_merchant_technical_support

Thank you.

Hi @fayerie,

Thank you for your question.

The Afterpay plugin loads merchant account configuration from the Afterpay API. This includes the order minimum and maximum values. In order to increase the minimum, please submit a request using the following web form:
https://afterpay.formstack.com/forms/global_merchant_technical_support

A member of the team will then contact you within 1 business day.

Once the value is amended at the account level, the plugin should pick up the changes within 1 hour.

Thank you.

Hi @duosista,

Thank you for your message.

It appears as though this challenge has been resolved. The ticket will thus be marked as such. If there is anything further that the team can help with, please comment below.

Thank you.