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  • Thread Starter afrosmart

    (@afrosmart)

    Hello,

    thank you to point me out to the right direction.
    After some troubleshooting i found out that the wrong behaviour was caused by another plugin named “WooCommerce Order Status Manager by Skyverge”
    i have disabled the plugin now and everything is back to normal. Thus i don’t know why since beginning December the issue started appearing. Before it worked fine.
    Maybe a kind of incompatibility somehow.
    The issue is now solved and many thanks for your valued support.

    Have a good start in the new week.

    Best regards

    Thread Starter afrosmart

    (@afrosmart)

    Hello,

    i just want to check if you could find what’s the issue/error for this behaviour ?

    Any help would be appreciate.
    Thank you.

    Best regards

    Thread Starter afrosmart

    (@afrosmart)

    Hello Saif,

    yes, indeed. It’s strange. Please find below some screenshots about the issue.
    When the order is successfully paid and captured from Woopayment, it looks like this:

    Below you will see now, the order has been successfully captured and the order status changed automatically from waiting for payment to in process. It looks like the order is fin but…. The payment reference is missing as on the picture above:

    It makes me think, that everything is fine and i can proceed with the payment but i can’t find the payment in the transaction dashboard from woocommerce.

    As you can see there is no reference and calculation fee but the order has been approved.

    I have checked the status of the orders in the Payments → Transactions, nothing ! No payment available for those orders.

    I have also checked with the customers an they said that their credit card weren’t charged / debited.

    What could be the issue ?
    i will appreciate any help to fix this issue because i have lost some money in the previous weeks because some orders have been processed but no payment registered. ??
    Thank you.

    Best regards

    • This reply was modified 10 months, 2 weeks ago by afrosmart.
    Thread Starter afrosmart

    (@afrosmart)

    ` WordPress Environment
    
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    Site address (URL): https://www.afrosmartshop.com
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    attachment: 6449
    cfw_acr_emails: 3
    cfw_order_bumps: 6
    cookieplus-logs: 2024
    cp_recipe: 27
    ct_ugdpr_service: 1
    custom-css-js: 8
    customize_changeset: 10
    custom_css: 4
    document_template: 15
    flycart_wmc_coupon: 289
    frm_form_actions: 1
    frm_styles: 1
    global_product_addon: 1
    invoice: 135
    master-popups: 4
    mc4wp-form: 1
    nav_menu_item: 399
    oembed_cache: 67
    page: 105
    post: 25
    postman_sent_mail: 250
    product: 1473
    product_variation: 1989
    raccartlist: 18188
    racemailtemplate: 3
    racmaillog: 27196
    racrecoveredorder: 2
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    revision: 112
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    shop_coupon: 261
    shop_order: 2833
    shop_order_refund: 186
    tabwoo: 1
    user_request: 1
    wc_conditional_fee: 1
    wc_order_email: 6
    wc_order_status: 10
    wc_product_tab: 1
    woo_mb_template: 63
    wpcf7_contact_form: 9
    wppb-ul-cpt: 1
    wp_global_styles: 1
    wp_navigation: 1
    xlwcty_thankyou: 1
    yaymail_template: 130
    yith_popup: 3 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (63)
    
    FluentSMTP: von FluentSMTP & WPManageNinja Team – 2.2.71
    WPML Multilingual CMS: von OnTheGoSystems – 4.6.8
    WPML SEO: von OnTheGoSystems – 2.1.0
    Autokomplettierung der Adresskorrektur für Woo: von SAHU MEDIA ? – 1.2
    FiboSearch - AJAX Search for WooCommerce (Pro): von FiboSearch Team – 1.26.1
    Burst Statistics - Datenschutzfreundliche Analyse für WordPress: von Really Simple Plugins – 1.5.3
    Cloudflare: von Cloudflare
    Inc. – 4.12.3
    
    Complianz Privacy Suite (GDPR/CCPA) premium: von Really Simple Plugins – 7.0.4
    Contact Form 7 Multilingual: von OnTheGoSystems – 1.2.2
    Contact Form 7: von Takayuki Miyoshi – 5.8.5
    Cooked: von Boxy Studio – 1.7.13
    Simple Custom CSS and JS PRO: von SilkyPress.com – 4.35
    Customer Reviews for WooCommerce: von CusRev – 5.38.10
    DHL Shipping Germany for WooCommerce: von DHL – 3.6.3
    Facebook for WooCommerce: von Facebook – 3.1.9
    Sofortige Indizierung: von Rank Math – 1.1.17
    FlyingPress: von FlyingWeb – 4.9.0
    JWT Authentication for WP-API: von Enrique Chavez – 1.3.4
    Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.25.29
    MainWP Child: von MainWP – 4.4.1.3
    Mollie Payments for WooCommerce: von Mollie – 7.4.1
    MStore API: von InspireUI – 4.11.2
    Popular Products Block: von bPlugins LLC – 1.0.0
    Really Simple SSL Pro: von Really Simple Plugins – 7.2.0
    Really Simple SSL: von Really Simple Plugins – 7.2.1
    Recent Products Block: von bPlugins LLC – 1.0.0
    Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.6
    Reveal IDs: von Oliver Schl?be – 1.6.1
    Rank Math SEO PRO: von Rank Math – 3.0.53
    Rank Math SEO: von Rank Math – 1.0.210
    Temporary Login Without Password: von StoreApps – 1.8.3
    vendidero Helper: von vendidero – 2.2.2
    WCFM - WooCommerce Frontend Manager - Analytics: von WC Lovers – 2.2.3
    WCFM - WooCommerce Frontend Manager - Ultimate: von WC Lovers – 6.7.4
    WCFM - WooCommerce Frontend Manager: von WC Lovers – 6.7.6
    WCFM - WooCommerce Multivendor Marketplace: von WC Lovers – 3.6.4
    WCFM - WooCommerce Multivendor Membership: von WC Lovers – 2.11.3
    WCFM - WooCommerce Multivendor Marketplace - REST API: von WC Lovers – 1.6.2
    TeraWallet: von StandaloneTech – 1.4.10
    Germanized für WooCommerce Pro: von vendidero – 3.9.0
    Germanized für WooCommerce: von vendidero – 3.15.5
    WooCommerce Multilingual & Multicurrency: von OnTheGoSystems – 5.3.2
    WooCommerce Order Status Manager: von SkyVerge – 1.15.2
    WooPayments: von Automattic – 7.0.0
    WooCommerce Points and Rewards: von WooCommerce – 1.7.46
    WooCommerce Google Product Feed: von Ademti Software Ltd. – 10.11.4
    WooCommerce Product Variations Swatches Premium: von VillaTheme – 1.1.1
    WooCommerce Table Rate Shipping: von Bolder Elements – 4.3.8
    WooCommerce Thank You Page Customizer Premium: von VillaTheme – 1.2.0
    WooCommerce: von Automattic – 8.5.0
    WordPress WhatsApp Support: von WeCreativez – 2.4.3
    WP File Manager - PRO: von mndpsingh287 – 8.3.4
    WP REST Cache: von Acato – 2023.2.1
    ProfilePress: von ProfilePress Membership Team – 4.14.2
    WPML Media: von OnTheGoSystems – 2.7.3
    WPML String Translation: von OnTheGoSystems – 3.2.8
    WPS Hide Login: von WPServeur
    NicolasKulka
    wpformation – 1.9.10
    
    YayMail Addon for Germanized for WooCommerce: von YayCommerce – 2.3
    YayMail Addon for TeraWallet: von YayCommerce – 1.3
    YayMail Addon for WooCommerce Multivendor Marketplace: von YayCommerce – 1.4
    YayMail Addon for YITH WooCommerce Wishlist Premium: von YayCommerce – 1.4
    YayMail Pro - WooCommerce E-Mail-Customizer: von YayCommerce – 3.4.2
    YITH WooCommerce Wishlist: von YITH – 3.28.0 Inactive Plugins (9)
    
    Advanced Database Cleaner PRO: von Younes JFR. – 3.2.2
    All-in-One WP Migration: von ServMask – 7.79
    CheckoutWC: von Objectiv – 8.2.24
    Klarna Checkout for WooCommerce: von Krokedil – 2.11.7
    LiteSpeed Cache: von LiteSpeed Technologies – 6.0.0.1
    Mailchimp for WooCommerce: von Mailchimp – 3.5
    Object Cache Pro: von Rhubarb Group – 1.20.2
    Order Export & Order Import for WooCommerce: von WebToffee – 2.4.6
    WooCommerce Brands: von WooCommerce – 1.6.62 Dropin Plugins (3)
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    object-cache.php: object-cache.php Must Use Plugins (2)
    
    burst_rest_api_optimizer.php: von –
    WP REST Cache - Must-Use Plugin: von Richard Korthuis - Acato – 2021.3.0 Settings
    
    API Enabled: ?
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages
    
    Shop-Basis: #7 - /shop/
    Warenkorb: #29569 - /warenkorb/
    Kasse: #29570 - /checkout/
    Mein Konto: #29571 - /mein-konto/
    Allgemeine Gesch?ftsbedingungen: #451 - /allgemeine-geschaeftsbedingungen/ Theme
    
    Name: Flatsome Child
    Version: 3.0
    Author URL:
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.18.1
    Parent Theme Author URL: https://uxthemes.com
    WooCommerce Support: ? Templates
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/cart/mini-cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/order-received.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/rating.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/error.php
    /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/notice.php
    /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/add-to-cart/variable.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php WooPayments
    
    Version: 7.0.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 154588300
    Account ID: acct_1JNi9b2EHIXJZJhp
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: giropay,sofort,ideal,eps,bancontact,card
    WooPay: Not eligible
    Apple Pay / Google Pay: Enabled (checkout,cart)
    Fraud Protection Level: advanced
    Enabled Fraud Filters: AVS Verification,Address Mismatch
    Multi-currency: Disabled
    Public Key Encryption: Enabled
    Auth and Capture: Enabled
    Documents: Enabled
    Logging: Enabled WooCommerce Google Product Feed feeds
    
    google: Google merchant centre product feed
    ??Type: google
    ??Category filter: -
    ??Categories: - WooCommerce Google Product Feed options
    
    Include variations in feed: Enabled
    Send "item group ID": Enabled
    Expanded schema markup: -
    Debug key: 81e0edc8-af30-4f6b-ae57-668d5c1808f2 WooCommerce Google Product Feed fields
    
    Title: Pre-populates from product product_title.
    Product description: Main product description only (full preferred)
    Availability (in stock products): Defaults to "in stock".
    Availability (backordered products): Defaults to "backorder".
    Availability (out of stock products): Defaults to "out of stock".
    Brand: Pre-populates from product_brand taxonomy.
    Colour: Pre-populates from pa_farbe taxonomy.
    Size: Pre-populates from pa_groesse taxonomy.
    Size system: Defaults to "EU".
    Ships from country: Defaults to "DE". WooCommerce Google Product Feed DB status
    
    Database version: 16
    Active database version: 16
    wc_gpf_render_cache: Empty
    woocommerce_gpf_google_taxonomy (de-DE): 5595 items
    woocommerce_gpf_google_taxonomy (en-US): 5595 items Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-linked
    settings
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2024-01-10 01:34:15 +01:00
    Options: ?
    Notes: 24
    Onboarding: completed Action Scheduler
    
    Canceled: 1.106
    Oldest: 2023-12-10 09:10:06 +0100
    Newest: -0001-11-30 00:53:28 +0053
    
    Complete: 21.878
    Oldest: 2023-12-10 12:42:07 +0100
    Newest: 2024-01-09 15:01:28 +0100
    
    Failed: 2.759
    Oldest: 2022-09-05 22:02:30 +0200
    Newest: 2024-01-09 14:59:56 +0100
    
    Pending: 12
    Oldest: 2024-01-10 09:32:05 +0100
    Newest: 2024-01-24 01:15:13 +0100 Status report information
    
    Generated at: 2024-01-09 15:21:41 +01:00
    `
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