afrosmart
Forum Replies Created
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Hello,
thank you to point me out to the right direction.
After some troubleshooting i found out that the wrong behaviour was caused by another plugin named “WooCommerce Order Status Manager by Skyverge”
i have disabled the plugin now and everything is back to normal. Thus i don’t know why since beginning December the issue started appearing. Before it worked fine.
Maybe a kind of incompatibility somehow.
The issue is now solved and many thanks for your valued support.Have a good start in the new week.
Best regards
Hello,
i just want to check if you could find what’s the issue/error for this behaviour ?
Any help would be appreciate.
Thank you.Best regards
Hello Saif,
yes, indeed. It’s strange. Please find below some screenshots about the issue.
When the order is successfully paid and captured from Woopayment, it looks like this:Below you will see now, the order has been successfully captured and the order status changed automatically from waiting for payment to in process. It looks like the order is fin but…. The payment reference is missing as on the picture above:
It makes me think, that everything is fine and i can proceed with the payment but i can’t find the payment in the transaction dashboard from woocommerce.
As you can see there is no reference and calculation fee but the order has been approved.
I have checked the status of the orders in the Payments → Transactions, nothing ! No payment available for those orders.
I have also checked with the customers an they said that their credit card weren’t charged / debited.
What could be the issue ?
i will appreciate any help to fix this issue because i have lost some money in the previous weeks because some orders have been processed but no payment registered. ??
Thank you.Best regards
- This reply was modified 10 months, 2 weeks ago by afrosmart.
` WordPress Environment WordPress address (URL): https://www.afrosmartshop.com Site address (URL): https://www.afrosmartshop.com WC Version: 8.5.0 REST API Version: ? 8.5.0 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.1 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: – Language: de_DE External object cache: ? Server Environment Server Info: LiteSpeed PHP Version: 8.1.26 PHP Post Max Size: 32 MB PHP Time Limit: 600 PHP Max Input Vars: 15000 cURL Version: 7.61.1 OpenSSL/1.1.1k SUHOSIN Installed: – MySQL Version: 10.6.16-MariaDB Max Upload Size: 32 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Hide errors from visitors: ? Active Plugins (63) FluentSMTP: von FluentSMTP & WPManageNinja Team – 2.2.71 WPML Multilingual CMS: von OnTheGoSystems – 4.6.8 WPML SEO: von OnTheGoSystems – 2.1.0 Autokomplettierung der Adresskorrektur für Woo: von SAHU MEDIA ? – 1.2 FiboSearch - AJAX Search for WooCommerce (Pro): von FiboSearch Team – 1.26.1 Burst Statistics - Datenschutzfreundliche Analyse für WordPress: von Really Simple Plugins – 1.5.3 Cloudflare: von Cloudflare Inc. – 4.12.3 Complianz Privacy Suite (GDPR/CCPA) premium: von Really Simple Plugins – 7.0.4 Contact Form 7 Multilingual: von OnTheGoSystems – 1.2.2 Contact Form 7: von Takayuki Miyoshi – 5.8.5 Cooked: von Boxy Studio – 1.7.13 Simple Custom CSS and JS PRO: von SilkyPress.com – 4.35 Customer Reviews for WooCommerce: von CusRev – 5.38.10 DHL Shipping Germany for WooCommerce: von DHL – 3.6.3 Facebook for WooCommerce: von Facebook – 3.1.9 Sofortige Indizierung: von Rank Math – 1.1.17 FlyingPress: von FlyingWeb – 4.9.0 JWT Authentication for WP-API: von Enrique Chavez – 1.3.4 Limit Login Attempts Reloaded: von Limit Login Attempts Reloaded – 2.25.29 MainWP Child: von MainWP – 4.4.1.3 Mollie Payments for WooCommerce: von Mollie – 7.4.1 MStore API: von InspireUI – 4.11.2 Popular Products Block: von bPlugins LLC – 1.0.0 Really Simple SSL Pro: von Really Simple Plugins – 7.2.0 Really Simple SSL: von Really Simple Plugins – 7.2.1 Recent Products Block: von bPlugins LLC – 1.0.0 Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.6 Reveal IDs: von Oliver Schl?be – 1.6.1 Rank Math SEO PRO: von Rank Math – 3.0.53 Rank Math SEO: von Rank Math – 1.0.210 Temporary Login Without Password: von StoreApps – 1.8.3 vendidero Helper: von vendidero – 2.2.2 WCFM - WooCommerce Frontend Manager - Analytics: von WC Lovers – 2.2.3 WCFM - WooCommerce Frontend Manager - Ultimate: von WC Lovers – 6.7.4 WCFM - WooCommerce Frontend Manager: von WC Lovers – 6.7.6 WCFM - WooCommerce Multivendor Marketplace: von WC Lovers – 3.6.4 WCFM - WooCommerce Multivendor Membership: von WC Lovers – 2.11.3 WCFM - WooCommerce Multivendor Marketplace - REST API: von WC Lovers – 1.6.2 TeraWallet: von StandaloneTech – 1.4.10 Germanized für WooCommerce Pro: von vendidero – 3.9.0 Germanized für WooCommerce: von vendidero – 3.15.5 WooCommerce Multilingual & Multicurrency: von OnTheGoSystems – 5.3.2 WooCommerce Order Status Manager: von SkyVerge – 1.15.2 WooPayments: von Automattic – 7.0.0 WooCommerce Points and Rewards: von WooCommerce – 1.7.46 WooCommerce Google Product Feed: von Ademti Software Ltd. – 10.11.4 WooCommerce Product Variations Swatches Premium: von VillaTheme – 1.1.1 WooCommerce Table Rate Shipping: von Bolder Elements – 4.3.8 WooCommerce Thank You Page Customizer Premium: von VillaTheme – 1.2.0 WooCommerce: von Automattic – 8.5.0 WordPress WhatsApp Support: von WeCreativez – 2.4.3 WP File Manager - PRO: von mndpsingh287 – 8.3.4 WP REST Cache: von Acato – 2023.2.1 ProfilePress: von ProfilePress Membership Team – 4.14.2 WPML Media: von OnTheGoSystems – 2.7.3 WPML String Translation: von OnTheGoSystems – 3.2.8 WPS Hide Login: von WPServeur NicolasKulka wpformation – 1.9.10 YayMail Addon for Germanized for WooCommerce: von YayCommerce – 2.3 YayMail Addon for TeraWallet: von YayCommerce – 1.3 YayMail Addon for WooCommerce Multivendor Marketplace: von YayCommerce – 1.4 YayMail Addon for YITH WooCommerce Wishlist Premium: von YayCommerce – 1.4 YayMail Pro - WooCommerce E-Mail-Customizer: von YayCommerce – 3.4.2 YITH WooCommerce Wishlist: von YITH – 3.28.0 Inactive Plugins (9) Advanced Database Cleaner PRO: von Younes JFR. – 3.2.2 All-in-One WP Migration: von ServMask – 7.79 CheckoutWC: von Objectiv – 8.2.24 Klarna Checkout for WooCommerce: von Krokedil – 2.11.7 LiteSpeed Cache: von LiteSpeed Technologies – 6.0.0.1 Mailchimp for WooCommerce: von Mailchimp – 3.5 Object Cache Pro: von Rhubarb Group – 1.20.2 Order Export & Order Import for WooCommerce: von WebToffee – 2.4.6 WooCommerce Brands: von WooCommerce – 1.6.62 Dropin Plugins (3) advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php object-cache.php: object-cache.php Must Use Plugins (2) burst_rest_api_optimizer.php: von – WP REST Cache - Must-Use Plugin: von Richard Korthuis - Acato – 2021.3.0 Settings API Enabled: ? Force SSL: ? Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ? Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop-Basis: #7 - /shop/ Warenkorb: #29569 - /warenkorb/ Kasse: #29570 - /checkout/ Mein Konto: #29571 - /mein-konto/ Allgemeine Gesch?ftsbedingungen: #451 - /allgemeine-geschaeftsbedingungen/ Theme Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ? Parent Theme Name: Flatsome Parent Theme Version: 3.18.1 Parent Theme Author URL: https://uxthemes.com WooCommerce Support: ? Templates Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/error.php /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/notice.php /home/cjunang/public_html/wp-content/plugins/woocommerce/templates/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/add-to-cart/variable.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php WooPayments Version: 7.0.0 Connected to WPCOM: Yes WPCOM Blog ID: 154588300 Account ID: acct_1JNi9b2EHIXJZJhp Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: giropay,sofort,ideal,eps,bancontact,card WooPay: Not eligible Apple Pay / Google Pay: Enabled (checkout,cart) Fraud Protection Level: advanced Enabled Fraud Filters: AVS Verification,Address Mismatch Multi-currency: Disabled Public Key Encryption: Enabled Auth and Capture: Enabled Documents: Enabled Logging: Enabled WooCommerce Google Product Feed feeds google: Google merchant centre product feed ??Type: google ??Category filter: - ??Categories: - WooCommerce Google Product Feed options Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: 81e0edc8-af30-4f6b-ae57-668d5c1808f2 WooCommerce Google Product Feed fields Title: Pre-populates from product product_title. Product description: Main product description only (full preferred) Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "backorder". Availability (out of stock products): Defaults to "out of stock". Brand: Pre-populates from product_brand taxonomy. Colour: Pre-populates from pa_farbe taxonomy. Size: Pre-populates from pa_groesse taxonomy. Size system: Defaults to "EU". Ships from country: Defaults to "DE". WooCommerce Google Product Feed DB status Database version: 16 Active database version: 16 wc_gpf_render_cache: Empty woocommerce_gpf_google_taxonomy (de-DE): 5595 items woocommerce_gpf_google_taxonomy (en-US): 5595 items Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-10 01:34:15 +01:00 Options: ? Notes: 24 Onboarding: completed Action Scheduler Canceled: 1.106 Oldest: 2023-12-10 09:10:06 +0100 Newest: -0001-11-30 00:53:28 +0053 Complete: 21.878 Oldest: 2023-12-10 12:42:07 +0100 Newest: 2024-01-09 15:01:28 +0100 Failed: 2.759 Oldest: 2022-09-05 22:02:30 +0200 Newest: 2024-01-09 14:59:56 +0100 Pending: 12 Oldest: 2024-01-10 09:32:05 +0100 Newest: 2024-01-24 01:15:13 +0100 Status report information Generated at: 2024-01-09 15:21:41 +01:00 `