Affan Ali

Hi,

Thank you for the update. Could you please share an estimated timeline for when we might expect further clarity or resolution on this issue? This will help us plan accordingly on our end.

Thank you,
Kind Regards,
Affan Ali.

Hi,

Thank you for the guidance. As mentioned previously, we had already tried deactivating and reactivating the plugin, as well as disconnecting and reconnecting to Stripe. We repeated these steps again as per your recommendation, but unfortunately, the issue persists.

Upon checking the network panel in the browser, we found the following error in the response:

{
“error”: {
“code”: “platform_api_key_expired”,
“doc_url”: “https://stripe.com/docs/error-codes/platform-api-key-expired”,
“message”: “Expired API Key provided: pk_test_*4VtXEO. Platform access may have been revoked.”,
“type”: “invalid_request_error”
}
}

Additionally, the response code returned is 401.

Could you please investigate this further? It appears there may be an issue with the API key or the platform access itself. Let us know if there’s anything specific we should check on our end.

Thank you,
Kind Regards,
Affan Ali.

Hi Team,

Thank you for the response!

We checked the Stripe dashboard logs as suggested, and there are no records indicating that our request reached Stripe at all. It seems like the request isn’t triggering on Stripe’s end, and we’re continuing to see the error: “Expired API Key provided: rk_test_***************************E8CGau. Platform access may have been revoked.”

We also noticed that the rk_test_key mentioned above changes frequently, yet it consistently results in the same error on the checkout request. Please note that we are using the checkout page feature provided by your plugin. However, when attempting to access the checkout page, the error appears immediately before the request even reaches Stripe.

This leads us to believe the issue may be related to the API key being expired or revoked before it even reaches Stripe. Could you advise on any additional settings or reauthorization steps that might address this?

Thank you,
Kind Regards,
Affan Ali.

Dear Team,

Thank you for your prompt response and for the update regarding the new plugin version.

I have successfully updated the plugin to version 4.0.2 and performed testing again. Unfortunately, I am still encountering the same issue. The error message I am receiving is:

“Expired API Key provided: rk_test_*******************************************************************************************4h12ge. Platform access may have been revoked.”**

I have also deactivated and reactivated the plugin, and disconnected and reconnected my Stripe account, but the issue persists.

You can check the of wt_stripe_oauth log file from WooCommerce > Status > Logs from here: https://padzee.com/affan-stripe

Please let me know if you need any additional details or if there is any further troubleshooting I can perform to resolve the issue.

Thank you,
Kind Regards,
Affan Ali.

Hi Team,

Is there any update regarding the issue, we are currently waiting for your response to proceed further.

Thank you,
Kind Regards,
Affan Ali.

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