aeryn7

Resolved.

Hey Jason,

Guess what? I finally figured out the problem. WOO-HOO! I realized the issue when I went to look for the error message, per your instructions. The mail tab showed the ‘From’ section as [your-name] [your-email] instead of my GoDaddy email address. I must have forgotten to save my update.

Anyway, I changed it back, saved the change. filled out the form, pressed send and Voila! Finally received the email.

Thank you so much for all of your help on this, and for creating a great SMTP plugin. ?? I couldn’t have done this without you. I’ll bookmark this thread so I can return to it later on if I need to.

Yep, you’re right. I went ahead and corrected that info. and received the test email! However, when I filled out my contact form and pressed ‘send’, I received the below error message (with a red border):

“Failed to send your message. Please try later or contact the administrator by another method.”

Here is the exact error message under ‘Status.’

Authentication Failed for brandregina

Thanks for not moving the thread…

OK, I’m baaaaaaaaaack. So I set up the plugin and received this message:

Postman is configured.

Postman will send mail via SMTPS to smtpout.secureserver.net:465 using Password (Plain) authentication. But the test email failed. I checked my current settings on Outlook, and the outgoing mail server port was already set for 465?

I’m so confused.

Thank you! Ha! Fingers crossed this plugin works. If it doesn’t I guess I know who to contact for help. ??

Thanks for your help, Jason!

Ah! OK. Gotcha. Can you make a recommendation for the best SMTP plugin on WP?

Ok…. so why is an SMTP plugin not an option then?

Hmmm…I thought since I configured the SMTP port for the GD email on my Outlook account that I wouldn’t need a separate SMTP plugin in WordPress?

yes this problem would affects ALL outgoing mail from your WordPress site. Why would you think it’s just the Contact Form? Have you tested other parts?

No, I haven’t tested other parts. The only outgoing mail from my WP sites come from my contact forms. (At least to my knowledge.)

What what?? I think now you have your answer why it doesn’t work. Can you explain in more detail?

I added my GoDaddy account to Outlook 2013 as a POP account is what I meant. I did this two years ago, so I know that has nothing to do with the problem. However, I manually logged into my GoDaddy account and checked all of my folders (just to make sure none of the emails were trapped in any of them).

If it is a solution, who cares? ??

True, but I have numerous sites, and I use this plugin on all of them.

Sure it makes sense if there was a change on the GoDaddy side to the mail server running on your localhost. You have no idea what they do there. Maybe they turned it off.

Yeah, but if that were the case, wouldn’t all of my incoming emails be affected? Why is the problem only isolated to the emails related to the Contact forms?

P.S. – I’ve had already set up my GoDaddy account as a POP SMTP account on my Outlook 2013 before I contacted you guys, so the SMPT plugin is not an option, either.

Thank your suggestion. But what I don’t understand is why would these forms, which had been already been set up several months ago (in some cases over a year ago) just stop working all of sudden? It doesn’t make any sense whatsoever.

I even uninstalled the Contact 7 form plugin, created the contact form from scratch, filled out the form + pressed send AGAIN, and….nothing. I really don’t want to have to permanently install another plugin, but it doesn’t seem as if I have much of a choice at this point.

OK, I used your suggestion:

To: My email address
From: My email address

I filled out the form & pressed send. No email ever came.

OK, I changed it back to show that the From is my visitor; the To is my address. Just tested this 5 minutes ago, however, I still haven’t received an email.

And yes, ‘my email address’ is a GoDaddy address.