Advansys

Hello M&S Consulting EBD team,

Thank you very much for the notice about the update for 4.4, it is much appreciated!

I would like to again thank to dtynan for the help provided.

I reverted one of my broken sites back to WordPress 4.3.1 and can confirm that Email Before Download works again. I am now very confident that it is WordPress 4.4 which precipitates the problem.

On the test page I added the standard Download Monitor shortcode as a reference. I can download the file using the shortcode. Interestingly though, the download counter does not appear to increment. There could be other issues on this site because I noticed that the Toggle File Browser does not appear to populate with folders, while on my other site it works AOK. I suspect there is some plugin/scripting conflict. However, while I’m documenting in case, I don’t think it is relevant to the current problem.

I certainly hope you can replicate the issue!

I added a new test file download and get the same result prior to the work-around.

Test page: https://www.recollx.com/download-form-test/

I’ll have to look into developing some PHP debugging skills. ??

I can try this a little later but I have another site which uses Email Before Download and it exhibits exactly the same problem after the WordPress 4.4 update. In addition, another person has mentioned the same symptom. Maybe the db content has become corrupted due to the 4.4 update but it would have to be something common to all these sites. I’ll let you know how it goes.

BTW, if you want me to remove the work-around at any time, just let me know.

No problem, thank you!

Sorry dtynan, it is a red-herring. I have done a ‘quick-n-dirty’ by putting the following line in the Additional Settings of my Contact Form 7 download form:

on_sent_ok: “location = ‘https://www.recollx.com/%5Blocation%5D/advansys-recollx.msi’;”

I was about to post the fact I’ve done it but you beat me to it!

In case it is useful to know, I use the Edit File URL option when specifying the download file, rather than uploading it. I used this approach because I found a problem in the past with using the upload from within Download Manager.

Unfortunately the changes did not fix the issue nor did it precipitate an error. The symptom of the apparently correct URL displays but the file is not served to the user for download.

Thanks very much for the suggestion, I’ll try and let you know the outcome.

Thank you very much dtynan, your help is most appreciated and I’ll do whatever I can to assist based on differences in time zones (I’m in Sydney, AEDST GMT + 11).

BTW, the download page is here if you want to try it: https://www.recollx.com/download/

Thanks dtynan, here is the URL which opens in the browser after pressing the download button:

https://www.recollx.com/wp-content/plugins/email-before-download/download.php?dl=09ef8ba2b9dd929e51b1df9f2f7aa3b6

Is that the URL you mean?

I am familiar with coding and have SVN’d the files prior to making changes. I do not usually work with PHP so some of the syntax is unfamiliar.

I’m seeing this error in the log:

[15-Dec-2015 22:26:29 UTC] PHP Warning: readfile(): Filename cannot be empty in /home/[websitename]/public_html/wp-content/plugins/email-before-download/download.php on line 236