AdvancedCreation

Hello,

We need to send all orders status, just in case if a pending order becomes a processing order, otherwise, you won’t be able to see this modify the order in Shipworks.
To hide pending orders, you just need to click on the filter with your store name and click on the sub menu completed, it should be a window on the left of Shipworks

Hello,
Sorry, I miss your message. you need to activate the plugin and woocommerce for each subdomain.
We will fix the issue with multisite soon

Good, let me know if you need anything else

@ndoolin, @jpdavy1,

I just released a new update to fix it, please update to version 4.2.3

Thank you
Olivier

• This reply was modified 7 years ago by AdvancedCreation.

Humm, I see the issue, I will try to do a fix tomorrow

Thank you
olivier

You are welcome

I am feeling very sorry for the lost of metadata, I hope it won’t be a big issue to put them back. If you want to send me your website via the form on https://www.advanced-creation.com/web-design-contact/ I will refund you the last payment

Thank you
Olivier

Hello,

Thank you again ndoolin for your call, I just release an update, please update asap
Version 4.2.2

Thank you
Olivier

Hello Jerod,

We did an update few days ago, please update our plugin to version 4.1.2 and it should work. (only with new orders ship via Shipworks)
Let me know if this is still doesn’t work
Olivier

Hello,

All orders are send to Shipworks, for this order Shipworks will reconize the modification and modify the status as Cancelled. You can add a filter on Shipworks so you don’t see canceled order

Nevermind,
It’s the script retina.js in a conflict with it
All good

Hello,

If you want to send regular woocommerce notes, be sure you selected send notes in the plugin tab display message. If this is something else, please contact us via email at [email protected]

Let me know
olivier

Hello jd3cker,

Yes, you can add the plugin Woocommerce Shipment Tracking https://woocommerce.com/products/shipment-tracking/, the tracking number will go directly on this plugin so your customer will be able to see the tracking number

Hey David,

No need to send me anything, I found the issue and submit a new update, please check for version 3.9.3

thank you
Olivier

Hey David,

I tested twice and we don’t have any debug log anymore on our side,
could you send me a wordpress access of your website so I can make some test ?
Please send via the form on our website: https://www.advanced-creation.com/web-design-contact/

Let me know
Olivier

Can you try to update to 3.9.2 and let me know