adriannees

Nope

Before

after

and actually enable visibility logic was set to no when I first looked at the page. I enabled it to see if maybe the user settings had ported but no.

It did not do anything. The settings are still missing.

That link does nothing. it just sends me to the wp-admin

I am also having this issue – any resolution?

I was able to get the registration bit to work but the custom user meta is not saving and billing_first_name and other woo fields are part of user meta so according to you it should work. I saw another post saying they were also having issues with custom meta not saving so please add my ticket to the queue.

Here’s the form code: https://drive.google.com/file/d/1mbSWyE6a8nQCdgFwApRE9hCjqy-LakQz/view?usp=sharing

I cannot download the export file because that has literally never worked for me. It always downloads a blank .txt file on every site I have this installed on.

{"type":"form","data":{"fields":[{"id":"radio-1","element_id":"radio-1","form_id":"wrapper-8695-3236","type":"radio","options":[{"label":"Maker","value":"maker"},{"label":"Retailer","value":"retailer"}],"cols":12,"conditions":[],"wrapper_id":"wrapper-8695-3236","value_type":"radio","field_label":" Are you a...","layout":"horizontal","required":true,"required_message":"Please select"},{"id":"name-1","element_id":"name-1","form_id":"wrapper-1511347711918-1669","type":"name","cols":6,"required":true,"field_label":"Name","placeholder":"","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","required_message":"Name is required","conditions":[],"condition_action":"hide","wrapper_id":"wrapper-1511347711918-1669"},{"id":"email-1","element_id":"email-1","form_id":"wrapper-1511347711918-1669","type":"email","cols":6,"required":"true","field_label":"Email Address","placeholder":"","validation":true,"validation_text":"","conditions":[],"condition_action":"hide","wrapper_id":"wrapper-1511347711918-1669"},{"id":"text-1","element_id":"text-1","form_id":"wrapper-3483-1282","type":"text","options":[],"cols":12,"conditions":[{"element_id":"radio-1","rule":"is","value":"maker"}],"wrapper_id":"wrapper-3483-1282","input_type":"line","limit_type":"characters","field_label":"Brand ","placeholder":"","required":false,"required_message":"Please provide your shop name"},{"id":"select-1","element_id":"select-1","form_id":"wrapper-2075-7102","type":"select","options":[{"label":"Select one","value":"select-one","limit":"","default":false},{"label":"General Question/Request","value":"General Question/Request","limit":"","default":false},{"label":"I have an issue with an order","value":"I I have an issue with an order","limit":"","default":false},{"label":"I can't log in","value":"I can't log in","limit":"","default":false},{"label":"I want to change my membership","value":"I want to change my membership","limit":"","default":false},{"label":"Report a technical issue or bug","value":"Report a technical issue or bug","limit":"","default":false},{"label":"Category or Attribute Request","value":"Category or Attribute Request","limit":"","default":false}],"cols":12,"conditions":[{"element_id":"radio-1","rule":"is","value":"maker"}],"wrapper_id":"wrapper-2075-7102","value_type":"single","field_label":"What's up?","required":false},{"id":"select-3","element_id":"select-3","form_id":"wrapper-4610-4995","type":"select","options":[{"label":"Select one","value":"select-one","limit":"","default":false},{"label":"General Question/Request","value":"General Question/Request","limit":"","default":false},{"label":"I have an issue with an order","value":"I I have an issue with an order","limit":"","default":false},{"label":"I can't log in","value":"I can't log in","limit":"","default":false},{"label":"Report a technical issue or bug","value":"Report a technical issue or bug","limit":"","default":false}],"cols":12,"conditions":[{"element_id":"radio-1","rule":"is","value":"retailer"}],"wrapper_id":"wrapper-4610-4995","value_type":"single","field_label":"What do you need help with?","required":false,"formid":"wrapper-4610-4995"},{"id":"text-2","element_id":"text-2","form_id":"wrapper-3708-7177","type":"text","options":[],"cols":12,"conditions":[{"element_id":"select-1","rule":"is","value":"I I have an issue with an order"},{"element_id":"select-3","rule":"is","value":"I I have an issue with an order"}],"wrapper_id":"wrapper-3708-7177","input_type":"line","limit_type":"characters","field_label":"Order Number","placeholder":"","required":false,"required_message":"Please provide the order number","condition_rule":"any"},{"id":"radio-2","element_id":"radio-2","form_id":"wrapper-5983-1471","type":"radio","options":[{"label":"Professional","value":"Professional"},{"label":"Plus","value":"Plus "},{"label":"Standard","value":"Standard","limit":"","default":false},{"label":"Cancel","value":"Cancel","limit":"","default":false}],"cols":12,"conditions":[{"element_id":"select-1","rule":"is","value":"I want to change my membership"}],"wrapper_id":"wrapper-5983-1471","value_type":"radio","field_label":"Change my membership to","layout":"horizontal","description":"Select the level you would like to change your account to","required":false},{"id":"email-2","element_id":"email-2","form_id":"wrapper-2190-231","type":"email","options":[],"cols":12,"conditions":[{"element_id":"select-1","rule":"is","value":"I want to change my membership"},{"element_id":"radio-2","rule":"is_not","value":""}],"wrapper_id":"wrapper-2190-231","validation":true,"placeholder":"","field_label":"PayPal Email Address","description":"Please enter the email address associated with your PayPal account. If this is not correct it will result in delays in your change being processed, so please double check!","required":false,"required_message":"Please enter an email address","condition_rule":"all"},{"id":"select-2","element_id":"select-2","form_id":"wrapper-9181-4760","type":"select","options":[{"label":"Select one","value":"select-one","limit":"","default":false},{"label":"Change me to Standard ($5 a month) membership.","value":"change-me to standard ($5 a month) membership.","limit":""},{"label":"Place my account on hold for 3 months","value":"place-my account on hold for 3 months","limit":"","default":false},{"label":"No, cancel my account.","value":"no,-cancel my account.","limit":""}],"cols":12,"conditions":[{"element_id":"radio-2","rule":"is","value":"Cancel"}],"wrapper_id":"wrapper-9181-4760","value_type":"single","field_label":"We can place your account on hold instead of canceling. Would you be interested in that?","required":false},{"id":"radio-3","element_id":"radio-3","form_id":"wrapper-2501-9151","type":"radio","options":[{"label":"Yes","value":"yes"},{"label":"No, it's a different issue.","value":"no,-it's a different issue."}],"cols":12,"conditions":[{"element_id":"select-1","rule":"is","value":"I can't log in"},{"element_id":"select-3","rule":"is","value":"I can't log in"}],"wrapper_id":"wrapper-2501-9151","value_type":"radio","field_label":"Do you need to reset your password?","layout":"vertical","condition_rule":"any"},{"id":"html-1","element_id":"html-1","form_id":"wrapper-4035-8736","type":"html","options":[],"cols":12,"conditions":[{"element_id":"radio-3","rule":"is","value":"yes"}],"wrapper_id":"wrapper-4035-8736","field_label":"","variations":"<p>Please <a href=\"https://stockabl.com/my-account/lost-password/\">click this link</a> to reset your password.</p>"},{"id":"textarea-3","element_id":"textarea-3","form_id":"wrapper-2488-7788","type":"textarea","options":[],"cols":12,"conditions":[{"element_id":"select-1","rule":"is","value":"select-one"},{"element_id":"radio-1","rule":"is","value":""},{"element_id":"select-1","rule":"is","value":"I want to change my membership"}],"wrapper_id":"wrapper-2488-7788","input_type":"line","limit_type":"characters","field_label":"How can we help?","placeholder":"Enter message...","condition_action":"hide","condition_rule":"any"}],"settings":{"pagination-header":"bar","paginationData":{"pagination-header":"bar"},"formName":"Support","version":"1.11.1","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","form-style":"flat","enable-ajax":"true","autoclose":"true","submission-indicator":"show","indicator-label":"Submitting...","submission-behaviour":"behaviour-thankyou","thankyou-message":"<p>Thank you for contacting us, a member of our staff will be in touch shortly.</p>","submitData":{"custom-submit-text":"Submit","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!","conditions":[{"element_id":"radio-1","rule":"is","value":""},{"element_id":"name-1","rule":"is","value":""},{"element_id":"email-1","rule":"is","value":""},{"element_id":"select-3","rule":"is","value":"select-one"},{"element_id":"select-1","rule":"is","value":"select-one"}],"condition_action":"hide","condition_rule":"any"},"validation-inline":"1","form-expire":"no_expire","use-admin-email":"true","admin-email-title":"New Support Request #{submission_id} for {form_name}","admin-email-editor":"<p>You have a new website form submission: <br />{all_fields} <br />{textarea-1}</p>","admin-email-recipients":["[email protected]"],"user-email-title":"Thank you","user-email-editor":"<p>Thank you for submitting your support request. For your records you submitted the following:</p>\n<p>{all_fields}</p>","form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","payment_require_ssl":"true,","submission-file":"delete","form_status":"publish","honeypot":"1","use_ajax_load":"1","admin-email-cc-address":"","admin-email-bcc-address":"","use-user-email":"1","user-email-recipients":"","user-email-cc-address":"","user-email-bcc-address":"","form_name":"support"},"client_id":null,"notifications":[{"slug":"notification-1111-2222","label":"Admin Email","email-recipients":"default","recipients":"[email protected]","email-subject":"New Support Request #{submission_id} for {form_name}","email-editor":"<p>You have a new website form submission: <br />{all_fields} <br />{textarea-1}</p>"},{"slug":"notification-3333-4444","label":"Confirmation Email","email-recipients":"default","email-subject":"Thank you","email-editor":"<p>Thank you for submitting your support request. For your records you submitted the following:</p>\n<p>{all_fields}</p>"}]},"status":"publish","version":"1.11.1"}

I must have missed this. My apologies heres the export

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Doe”,”required_message”:”Name is required”,”conditions”:[],”condition_action”:”hide”,”wrapper_id”:”wrapper-1511347711918-1669″},{“id”:”email-1″,”element_id”:”email-1″,”form_id”:”wrapper-1511347711918-1669″,”type”:”email”,”cols”:6,”required”:”true”,”field_label”:”Email Address”,”placeholder”:””,”validation”:true,”validation_text”:””,”conditions”:[],”condition_action”:”hide”,”wrapper_id”:”wrapper-1511347711918-1669″},{“id”:”text-1″,”element_id”:”text-1″,”form_id”:”wrapper-3483-1282″,”type”:”text”,”options”:[],”cols”:12,”conditions”:[{“element_id”:”radio-1″,”rule”:”is”,”value”:”maker”}],”wrapper_id”:”wrapper-3483-1282″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Brand “,”placeholder”:””,”required”:false,”required_message”:”Please provide your shop name”},{“id”:”select-1″,”element_id”:”select-1″,”form_id”:”wrapper-2075-7102″,”type”:”select”,”options”:[{“label”:”Select one”,”value”:”select-one”,”limit”:””,”default”:false},{“label”:”General Question/Request”,”value”:”General Question/Request”,”limit”:””,”default”:false},{“label”:”I have an issue with an order”,”value”:”I I have an issue with an order”,”limit”:””,”default”:false},{“label”:”I can’t log in”,”value”:”I can’t log in”,”limit”:””,”default”:false},{“label”:”I want to change my membership”,”value”:”I want to change my membership”,”limit”:””,”default”:false},{“label”:”Report a technical issue or bug”,”value”:”Report a technical issue or bug”,”limit”:””,”default”:false},{“label”:”Category or Attribute Request”,”value”:”Category or Attribute Request”,”limit”:””,”default”:false}],”cols”:12,”conditions”:[{“element_id”:”radio-1″,”rule”:”is”,”value”:”maker”}],”wrapper_id”:”wrapper-2075-7102″,”value_type”:”single”,”field_label”:”What’s up?”,”required”:false},{“id”:”select-3″,”element_id”:”select-3″,”form_id”:”wrapper-4610-4995″,”type”:”select”,”options”:[{“label”:”Select one”,”value”:”select-one”,”limit”:””,”default”:false},{“label”:”General Question/Request”,”value”:”General Question/Request”,”limit”:””,”default”:false},{“label”:”I have an issue with an order”,”value”:”I I have an issue with an order”,”limit”:””,”default”:false},{“label”:”I can’t log in”,”value”:”I can’t log in”,”limit”:””,”default”:false},{“label”:”Report a technical issue or bug”,”value”:”Report a technical issue or bug”,”limit”:””,”default”:false}],”cols”:12,”conditions”:[{“element_id”:”radio-1″,”rule”:”is”,”value”:”retailer”}],”wrapper_id”:”wrapper-4610-4995″,”value_type”:”single”,”field_label”:”What do you need help with?”,”required”:false,”formid”:”wrapper-4610-4995″},{“id”:”text-2″,”element_id”:”text-2″,”form_id”:”wrapper-3708-7177″,”type”:”text”,”options”:[],”cols”:12,”conditions”:[{“element_id”:”select-1″,”rule”:”is”,”value”:”I I have an issue with an order”},{“element_id”:”select-3″,”rule”:”is”,”value”:”I I have an issue with an order”}],”wrapper_id”:”wrapper-3708-7177″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Order Number”,”placeholder”:””,”required”:false,”required_message”:”Please provide the order number”,”condition_rule”:”any”},{“id”:”radio-2″,”element_id”:”radio-2″,”form_id”:”wrapper-5983-1471″,”type”:”radio”,”options”:[{“label”:”Professional”,”value”:”Professional”},{“label”:”Plus”,”value”:”Plus “},{“label”:”Standard”,”value”:”Standard”,”limit”:””,”default”:false},{“label”:”Cancel”,”value”:”Cancel”,”limit”:””,”default”:false}],”cols”:12,”conditions”:[{“element_id”:”select-1″,”rule”:”is”,”value”:”I want to change my membership”}],”wrapper_id”:”wrapper-5983-1471″,”value_type”:”radio”,”field_label”:”Change my membership to”,”layout”:”horizontal”,”description”:”Select the level you would like to change your account to”,”required”:false},{“id”:”email-2″,”element_id”:”email-2″,”form_id”:”wrapper-2190-231″,”type”:”email”,”options”:[],”cols”:12,”conditions”:[{“element_id”:”select-1″,”rule”:”is”,”value”:”I want to change my membership”},{“element_id”:”radio-2″,”rule”:”is_not”,”value”:””}],”wrapper_id”:”wrapper-2190-231″,”validation”:true,”placeholder”:””,”field_label”:”PayPal Email Address”,”description”:”Please enter the email address associated with your PayPal account. 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For your records you submitted the following:</p>\n<p>{all_fields}</p>”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:”true,”,”submission-file”:”delete”,”form_status”:”publish”,”honeypot”:”1″,”use_ajax_load”:”1″,”admin-email-cc-address”:””,”admin-email-bcc-address”:””,”use-user-email”:”1″,”user-email-recipients”:””,”user-email-cc-address”:””,”user-email-bcc-address”:””,”form_name”:”Support”},”client_id”:null,”notifications”:[{“slug”:”notification-1111-2222″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”[email protected]”,”email-subject”:”New Support Request #{submission_id} for {form_name}”,”email-editor”:”<p>You have a new website form submission: <br />{all_fields} <br />{textarea-1}</p>”},{“slug”:”notification-3333-4444″,”label”:”Confirmation Email”,”email-recipients”:”default”,”email-subject”:”Thank you”,”email-editor”:”<p>Thank you for submitting your support request. For your records you submitted the following:</p>\n<p>{all_fields}</p>”}]},”status”:”publish”,”version”:”1.11.1″}

Hi Mark

It’s the final text area field (the only one to my knowledge). You can select the general question under “what’s up” and the “how can we help” text area field should appear. Type something in there and submit.

When someone types something there it doesn’t get saved when it is submitted so the field shows nothing in it either in the submission record or the emails with the responses.

Hi Nastia

Thank you, that did allow me to submit the forms once I removed the required though of course I would prefer this was fixed so that we get complete information so I look forward to the update.

Please also let them know that content entered into the textarea boxes is ONCE AGAIN not being transmitted either in the email or in the submission record. Makes it pretty useless as a contact form haha

Also when the email is sent to the user and the admin after the form is submitted all questions on the form (not just the once they answered because of the logic) are sent to them… which is a suboptimal experience. They should only see the responses to the questions they were shown.

• This reply was modified 4 years, 11 months ago by adriannees.

Sorry for some reason exporting doesn’t work either apparently. I copy pasted the contents into this document

Here ya go! Export file

after doing some further testing… it appears that adding a “hide if reset password” radio button question is yes (or null) is the conditional triggering the error.

• This reply was modified 5 years, 2 months ago by adriannees.
• This reply was modified 5 years, 2 months ago by adriannees.

I have removed the input from my form because users are trying to submit with it and it’s not working. Here’s the visibility settings I was using:
https://support.stockabl.com/forminator-bug-textarea/

actually to follow up on this – pop ups are not working on my site at all. I changed the visibility rules to simply “not logged in” and checked from an incognito browser and nothing shows up.