AdrianaU

Thanks Tobias for your help on this. I appreciate it.

Adriana

What method do you recommend for manual updates? This is what I’ve read:
– backup site and database
– deactivate plugin/widget
(- backup possible ‘hacked’ config-files etc.)
– upload the new files to the corresponding folder in my wp-content/plugins folder
– reactivate the plugin

Is this what you recommend?

I did test my email subject line just to see if it might be a factor in the emails landing up in the spam folder, but it tested out good and not likely to be marked as spam.

Good Morning Ross,

In the browser the titles do not truncate. It’s only when we view the site on a mobile phone that we see the truncating. That is why I wondered if One Theme had a set character count allowed for titles that was being exceeded and if that was the case, if the limit could be lengthened.

Adriana

One other question. Is there a character limit in the titles of the posts? Some of the longer titles are getting cut off mid-word.

Adriana

Hi Ross,

It appears the issue was a missing package that our client’s IT fellow needed to add. Here is his comment to me:

“The thumbnail issue was a problem of a missing package on the server side it seems that One Theme Mobile needed, so I added the package php-xml and now the thumbnail images are loading for the posts on the mobile site.”

So all is working as it should now. I wanted to include this solution in case anyone else is having a similar issue and could benefit from this resolution.

By the way, my client is very happy with the functionality of the plugin.

Hi Ross,

It seems to be an issue with the One Theme thumbnails. When I change the setting for the thumbnails to “no” then the site will list post titles as it should. If I change it to “yes” the site does not show any thumbnails or titles. Have you run into any issues with the thumbnails before? If so do you know how it might be resolved? The site is an online magazine site. Last issue the One Theme worked without problem with the thumbnails. We have not updated the site’s theme so this issue is using the same theme as last issue with the same theme settings regarding its thumbnails. Could something in One Theme have possible gotten corrupted? I’m wondering if a fresh install would clear the problem.

thanks,
Adriana

It seems to have been a cookies problem. Clearing that resolved the issue.