adildev

Issue resolved, Solution: Internet Information Services Manager> then go to root of Virtual Machine >fastCGI settings> Open Feature > edit > Activity Timeout> change from 30 to 200 etc.

• This reply was modified 7 months, 2 weeks ago by adildev.

HTTP Error 500.0 – Internal Server ErrorC:\Program Files (x86)\PHP\7.4\php-cgi.exe – The FastCGI process exceeded configured activity timeoutMost likely causes:

• IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.
• IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.
• IIS was not able to process configuration for the Web site or application.
• The authenticated user does not have permission to use this DLL.
• The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.

Things you can try:

• Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server’s machine account.
• Check the event logs to see if any additional information was logged.
• Verify the permissions for the DLL.
• Install the .NET Extensibility feature if the request is mapped to a managed handler.
• Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here.

Detailed Error Information:Module   FastCgiModuleNotification   ExecuteRequestHandlerHandler   PHP via FastCgiError Code   0x80070102Requested URL   https://genee-group.com:443/wp-admin/tools.php?page=acuiPhysical Path   E:\Sites\Geneeworld\Content\wp-admin\tools.phpLogon Method   AnonymousLogon User   AnonymousMore Information:This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error.

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Yes that’s right and this is the error log: [21-Mar-2024 15:35:46 UTC] PHP Notice: Undefined index: valid in E:\Sites\Geneeworld\Content\wp-content\plugins\entries-importing-for-gravity-forms\src\Settings.php on line 16

The Error that appears in log: 2024-03-21 11:50:06 77.68.91.44 POST /wp-admin/tools.php page=acui 443 – 31.94.68.133 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/122.0.0.0+Safari/537.36 https://genee-group.com/wp-admin/tools.php?page=acui 500 0 258 30572

• This reply was modified 8 months, 1 week ago by adildev.

Hi Javier I have just completed many upload tasks to your test site and my data is successfully uploaded without any error’s. But when I upload it to my actual website I still get the 500 error. Have youse extended execution time on your servers? Are youse using Apache on the backend?

Any little will help,

Kind regards

Hi Javier,

Is it possible for me to send you some sample data of what I am uploading as that maybe the problem?

Kind regards

Thank’s Steve tried that no luck. I’m wondering if the directoy has become corrupt as I started adding ZIP files etc and is there anyway I can repair this.

I think you miss understood, an error 500 is a vague response for a developer and I am trying to pin-point/figure out what the problem is as I only get this : PHP Notice: Undefined index: valid in E:\Sites\Geneeworld\Content\wp-content\plugins\entries-importing-for-gravity-forms\src\Settings.php on line 16

Hi Javier,

I think it maybe the PHP.in file that execution is set to only 30 seconds so maybe increasing the time should help not show the 500 error? Yes, it’s unfortunate that I am working with IIS at the moment, I’ve always worked with linux/unix in the past but this is just a role I came into.

Could the dataset that I am using be the issue? I have username, email address and password as column’s?

I asked my hosting and they said it’s a plugin/scripting issue as our website is live without any errors. I have also have in my csv file the following fields, username, email address and password.

I get this debug error: [13-Mar-2024 09:25:09 UTC] PHP Notice: Undefined index: valid in E:\Sites\Geneeworld\Content\wp-content\plugins\entries-importing-for-gravity-forms\src\Settings.php on line 16