addthiskristin

Hi there,

Thank you for reaching out to AddThis Support!

After testing the buttons on the page, they are functioning as expected for me, even after clicking the buttons several times. Can you provide some screenshots of the issue that you are seeing to [email protected] so that we can take a closer look?

Thanks!
Kristin

Hi there,

Thanks for contacting AddThis Support!

This could be an issue with your AddThis plugin installation. It could be a conflict with another plugin or with your theme.

Can you try installing AddThis through our dashboard, without using the WordPress plugin? Here is our video walkthrough on how to do that:

Please let me know if that resolves the issue for you!

Thanks,
Kristin

Hi there!

Thanks for contacting AddThis Support ??

There’s not a built-in option to hide on portfolio pages but with that said, this is achievable if you were to connect the plugin with your AddThis account, then go to your dashboard at addthis.com and there is a “Hide on these pages” setting in the tool configurator.

From there, you can enter the URL or URL pattern using wildcards that you want the share buttons to be hidden on so if your portfolio pages have a similar URL structure, you can say hide share buttons on all pages that start with https://www.domain.com/portfolio*

Here is a video I created for you showing you this setting:

Thanks,
Kristin

Hi there,

It looks like “sitepress-multilingual-cms” may be the plugin causing the issue. Can you try deactivating that plugin and see if that resolves the issue?

Thanks!
Kristin

Hi there,

Sorry to hear that you’re having trouble! You can try deactivating the reactivating each plugin, one at a time, to determine which plugin is causing the issue.

Or, if you provide us with the URL of a page with the error active we can take a closer look!

Thanks!
Kristin

Hi there!

Share counts that are displayed on the front of your site are based on the exact URL. Therefore, your share buttons are currently displaying the share counts for https://staging.piccianeribornagain.flywheelsites.com. If you can update the og:url to the URL of your live site, that will display the share counts that you expect to see.

Also, please note, when this site goes live, the share counts will be lost if the URLs have any change from the old site.

Please let me know if you have any questions about that!

Thanks!
Kristin

Hi there,

Can you send an email with the URL of a page where you have AddThis tools active to [email protected] so that we can investigate further?

Thanks!
Kristin

Hey!

Here is some JavaScript that I wrote up for you to automatically pull the twitter:title:

<script type="text/javascript">var addthis_share = addthis_share || {}; addthis_share = {passthrough : {twitter: {
    via: "thoughton",
    text: document.querySelector("meta[name='twitter:title']").getAttribute("content")
}}}</script>

The updated part being: document.querySelector("meta[name='twitter:title']").getAttribute("content")

You can see it working here: https://www.screencast.com/t/4XcwByXU

If the twitter:title is not established on the page, then it will revert to using the og:title.

Hope that helps! Let me know if there’s anything else I can help with!

• This reply was modified 6 years, 6 months ago by addthiskristin.
• This reply was modified 6 years, 6 months ago by addthiskristin.

Hi there,

We would be happy to help you with this issue! If you can send us an email to [email protected] and provide your website URL we would be happy to help sort out any problems that you are experiencing.

Hope to hear from you!

Best,
Kristin

Hi there,

I apologize for misunderstanding your issue, thank you for providing the screenshot. Here is an article with instructions on how to customize the text that is Tweeted:

https://www.addthis.com/academy/changes-to-how-twitter-works-with-addthis/

It involves adding a snippet of code to the page. Please test this out and let me know if that resolves the issue for you.

Hope that helps and I do apologize for the back and forth.

Hi there,

Since this experience is controlled by Twitter and is not something that AddThis can change, I recommend checking out Twitter’s documentation:

https://developer.twitter.com/en/docs/tweets/optimize-with-cards/guides/troubleshooting-cards.html

Or running the URL through Twitter’s debugger: https://cards-dev.twitter.com/validator

If you continue to experience issues, I recommend contacting Twitter’s Support.

Let me know if there is anything else I can help with!

Hi there,

When I tested sharing the page on Twitter, I was able to see “Yoast twitter title” appear as the title in my Twitter feed.

When you share to Twitter via AddThis, we are passing the URL to Twitter and Twitter is controlling the share experience and the appearance of the tweet.

Here is some information from Twitter on how to troubleshoot the Twitter card: https://developer.twitter.com/en/docs/tweets/optimize-with-cards/guides/troubleshooting-cards.html

Let me know if you have any questions about that!

Hi there!

For Twitter Cards, Twitter scrapes the URL that’s being shared after it has been posted. Therefore, the title will not appear in the tweet preview, but will appear in the actual tweet once it goes into the Twitter feed.

You can see what the tweet will look like using Twitter’s validator here: https://cards-dev.twitter.com/validator

I have also tested this on my end and the title appeared correctly in my test tweet.

Hope that helps! Let me know if you have any questions!

Hi there!

If you would like the tools to not display on the page, you can apply css to your site to prevent the tools from appearing on the 404 page. Here is an example of what that would look like:

body.error404 .nameOfAddThisClass { display: none;}

Replacing “nameOfAddThisClass” with the class assigned to the particular tool that you are using.

However, if you do not want the AddThis JavaScript to load on the 404 page, then you would need to use a unique footer for the 404 page that does not contain the AddThis code.

Hope that helps! Let us know if you have any questions!

• This reply was modified 6 years, 7 months ago by addthiskristin.

Hi there,

The instructions for the Inline Share Buttons should be found just above the snippet of code:

“Copy and paste the code below to the places on your page where you want the tools to appear.”

This snippet of code can be added to posts, pages, or theme files where you would like the buttons to appear.

Please let me know if you need any further assistance!