addthis_matt

Hi there,

Most WordPress themes would have a Custom CSS section where you could add this into.

I took a look at the site again on my laptop screen (Macbook Pro), rather than a larger external monitor I was viewing it with yesterday. I noticed that the Follow Header buttons are also blocking the navigation bar on more narrow resolutions for desktop as well:

After playing around with some CSS today, I found that the width would need to be wider than 1520px in order for the buttons to not block any of the navigation menu.

Here’s some custom CSS you can add to the site which would only show the buttons on resolutions wider than 1520px.

@media (max-width: 1520px) {
#at4-follow {
display: none;
}
}

Thanks for adding it back so that I could take a look.

Honestly, I’m not sure if moving it to the left is going to work too well. If I provide you with CSS to move it to the left, it’s then going to cover your logo when the user scrolls down the page:

Another idea I thought about was to move it lower, below the header, like this:

Although not as prominent, we also have inline follow buttons, which would show up within the pages on the site, rather than fixed/floating.

Let me know what you think and I can provide you with some custom CSS to add to your site.

Did you disable the follow buttons? I’m not currently seeing them on the site.

Hi there,

Have you already moved the buttons to the bottom (from the top)? When I visit the site on mobile, I see the buttons at the bottom of the page and they don’t appear to be blocking any menus. Here’s what I’m seeing:

Hi Alex,

Thanks for checking. We haven’t had any other reports of outages or intermittent issues, so the cause is definitely hard to pinpoint. Is there any chance this could be relative to a specific computer or network connection?

Have you seen this on multiple computers or browsers?

Have you been able to try testing this from a different network connection?

Hi Alex,

Sorry for the delayed reply! I’ve checked into this with our engineering team and they’ve informed that we’ve made some changes in the last week with our data centers and would like to know whether you’re still seeing the issue.

You may need to clear your browser cache and cookies, just to be sure new requests are being made.

Let us know what you see. Thanks!

Thanks Alex. When you’re seeing that failed request to m.addthisedge.com, are the sharing buttons appearing? You mentioned that the share counter isn’t showing up, but I would expect the sharing buttons to also not appear if that request fails.

Would you be able to send a screenshot or screen recording of the Headers for that m.addthisedge.com request?

I’ve put together a screen recording below that would show how to retrieve this:

Thanks Alex. I checked with our engineering/ops teams, but they’re not seeing any issues. Are you seeing the failed requests within logs or within the dev console within your browser?

If you’re seeing this in the browser, could you send a screenshot of the request and include the Headers tab for that network request? Let me know if you need instructions or a screencast for how to do this.

Hi Alex,

Some of our services were interrupted because of a backend issue that occurred on June 1st, however the issue was resolved the same day.

I went to the site you mentioned and clicked around on a few posts, but the buttons appeared each time for me. I also checked the Console and Network tabs, but didn’t see any errors reported nor any requests failing.

Are you still seeing the issue? If so, can you let me know where you’re located, in case this is CDN related issue?

Thanks!

Hi there,

Thanks for reaching out! Our team just recently discovered that this is a bug on our end, so our developers will be addressing this as soon as possible.

Thanks!

Hi there,

If you wanted the buttons to appear just before the content, you could add that code within your single post template (single.php), just before the first <p> tag.

If you’re not comfortable with editing the code, I’d recommend you install one of our plugins.

Hi there,

If you’re adding code manually (rather than using one of our plugins), you would need to also add the inline code:

<!-- Go to www.addthis.com/dashboard to customize your tools -->
<div class="addthis_inline_share_toolbox"></div>

Не могли бы вы дать нам дополнительную информацию о том, какие кнопки не обновлялись для вас? Если бы вы могли предоставить скриншот и дополнительную информацию, мы были бы рады взглянуть! Пожалуйста, напишите нам по адресу help@addthis.com.

Hi there,

Thanks for reaching out! We have an existing bug ticket for our developers to investigate this issue and we should have a fix for this issue soon.