addthis_matt

Hi there,

I’m sorry to hear that you’re disappointed with the new version. Could you give us some feedback on the issues you’re experiencing?

Hi there,

It looks like your theme isn’t adding the AddThis script to the homepage for some reason. Could you include the code within your Footer (footer.php) template, so that the code is added to each of your pages?

<script type=”text/javascript” src=”//s7.addthis.com/js/300/addthis_widget.js#pubid=ra-4edbc50d75e21136″ async=”async”></script>

I’m sorry to hear this. I’d like to pass your feedback along to our product managers, so would you mind giving us some more details on what features you’d like to see?

I’m sorry to hear that you aren’t a fan of our latest plugin version. Would you mind elaborating on the issues you’re encountering, so that I can share those with the product team? Thanks.

Our developers are requesting additional information about the feed feature that you’re using. Are you using the WordPress feed feature or another plugin for the feed? Any additional information about how the feed is generated is helpful. Thanks!

Hi Enis,

Could you give us some more information regarding the features that you’d like to see added to the new version? If you could provide us with some specific examples, we’d greatly appreciate the feedback.

Hi Daniel,

Thanks for emailing us. I’ve sent you the 4.0.4 version of the plugin. Let us know if you have any questions!

Thanks for sending the URL. The instant share count incrementing feature was designed to artificially increment the counter before we actually processes the share.

It looks like this feature isn’t working properly for Facebook and some other services, so we’ll get this fixed in our next release. The shares for Facebook are still being recorded and the share counts on the site will still be incremented for Facebook, there just may be short delay before the share counts are updated on the page.

Absolutely, please email the URL to [email protected] and we’ll dig into the issue a bit more.

The theme appears to be a premium theme, so if possible, please send us a copy of the theme you’re using.

Thanks!

Hi there,

Could you send us the URL where you’re experiencing this issue?

Hi there,

What theme is your site using? Could you also provide us with the URL of the website?

Thanks,
Matt
AddThis Support

I haven’t heard of other internal server errors, so it’s likely a plugin conflict.

Thanks for the information. Typically, there’s not a way to have the checkbox set to not show the buttons by default. I’m consulting with our developers to see what the best approach would be and will get back with you as soon as possible.

The AddThis placeholder divs are normally added to each of your pages/posts once the plugin is activated, even if the “Show AddThis sharing buttons” box is unchecked.

Can you let us know what HTML is causing the issue with the description elements in your feed? If you uncheck the “Show AddThis sharing buttons” box, are you seeing that it resolves the issue?

Hi there,

I’m checking with our developers to see if it’s possible to have that option unchecked by default. I’ll get back with you as soon as possible.