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Forum: Plugins
In reply to: [Facebook for WooCommerce] Viewcontent events not tracking in Meta Events Manager

Thread Starter adambeverett
(@adambeverett)

2 months, 3 weeks ago

Hi Marija,

Thanks for following up.

The dev team has not been available for me to organise the app shut off, this will have to take place in the new year.

If possible, can you please keep this forum open for the next 10 days?

Thanks

Forum: Plugins
In reply to: [Facebook for WooCommerce] Viewcontent events not tracking in Meta Events Manager

Thread Starter adambeverett
(@adambeverett)

3 months, 1 week ago

Hi Marija,

I will be doing a test on this issue with the caching plugin this week. I will let you know if it solves the issue while the app is off.

Thanks for your support.

Best regards
Adam

Forum: Plugins
In reply to: [Facebook for WooCommerce] Viewcontent events not tracking in Meta Events Manager

Thread Starter adambeverett
(@adambeverett)

3 months, 3 weeks ago

Hi Zubair,

Thanks for your response.

By ‘large scale’ they mean there are 2000+ product pages being cached.

I can organise to have the developers disable the caching plugin, but I need to be able to give them a small and exact window, which I understand could be difficult to schedule with you. If you’re willing, we could choose a time during a weekday to have the cache plugin disabled for ~20 minutes. We are located in Brisbane, Australia. If you are willing to schedule a time, what would be your preference on day/time?

Looking forward to your response.

Forum: Plugins
In reply to: [Facebook for WooCommerce] Viewcontent events not tracking in Meta Events Manager

Thread Starter adambeverett
(@adambeverett)

4 months, 1 week ago

Hi Zubair,

Thanks for your response in such a timely manner, it is much appreciated.

I am not the developer for the website, but I have spoken to the developers regarding shutting off the caching and security plugins for the purpose of trouble shooting (they said to me that the caching is happening at a large scale across the website). They have notified me that they can only do this for a short period of time (maybe 10 to 15 minutes) – so we would need to organise an exact time for you to trouble shoot during their work hours so that I can notify them to deactivate them. I know this could be tricky, so if there’s anyway to diagnose the issue without disabling those plugins that would be ideal. Please let me know.

Here is the system report as requested:

` WordPress Environment WordPress address (URL): https://buildersdiscountwarehouse.com.au Site address (URL): https://buildersdiscountwarehouse.com.au WC Version: 9.3.2 Legacy REST API Package Version: ? 1.0.4 Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: 6.6.2 WP Multisite: – WP Memory Limit: 4 GB WP Debug Mode: – WP Cron: ? Language: en_AU External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 300 PHP Max Input Vars: 20000 cURL Version: 8.9.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.19-MariaDB-cll-lve-log Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.3.2 WC Database Prefix: wp_ Total Database Size: 1301.12MB Database Data Size: 788.85MB Database Index Size: 512.27MB wp_woocommerce_sessions: Data: 10.26MB + Index: 0.32MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 4.19MB + Index: 1.75MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 24.28MB + Index: 16.28MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + 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Hide errors from visitors: ? 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Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 15 MB WC Pages Shop base: #124 – /shop/ Cart: #125 – /cart/ – Contains the [woocommerce_cart] shortcode Checkout: #126 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #127 – /my-account/ Terms and conditions: ? Page not set Theme Name: Rise Version: 2023 (update to version 2024.2 is available) Author URL: https://www.linkedin.com/in/mikehalldev/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: /home/buildersw/domains/buildersdiscountwarehouse.com.au/public_html/wp-content/plugins/twist/inc/public/templates/default.php version 7.8.0 is out of date. 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Next scheduled: 2024-11-09 23:15:59 +10:00 Options: ? Notes: 67 Onboarding: – TI WooCommerce Wishlist Templates Overrides: – Braintree (Credit Card) Environment: Production Tokenization Enabled: ? Debug Mode: Save to Log Braintree (PayPal) Environment: Production Tokenization Enabled: – Debug Mode: Off Action Scheduler Complete: 2,777 Oldest: 2024-10-09 11:16:40 +1000 Newest: 2024-11-09 10:17:08 +1000 Failed: 9 Oldest: 2024-09-19 09:18:30 +1000 Newest: 2024-10-01 10:27:02 +1000 Pending: 3 Oldest: 2024-11-09 23:57:27 +1000 Newest: 2024-11-10 09:50:28 +1000 Status report information Generated at: 2024-11-09 10:31:07 +10:00 `

Thanks so much for your support. ??

Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)