adambeverett
Forum Replies Created
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Hi Marija,
Thanks for following up.
The dev team has not been available for me to organise the app shut off, this will have to take place in the new year.
If possible, can you please keep this forum open for the next 10 days?
Thanks
Hi Marija,
I will be doing a test on this issue with the caching plugin this week. I will let you know if it solves the issue while the app is off.
Thanks for your support.
Best regards
AdamHi Zubair,
Thanks for your response.
By ‘large scale’ they mean there are 2000+ product pages being cached.
I can organise to have the developers disable the caching plugin, but I need to be able to give them a small and exact window, which I understand could be difficult to schedule with you. If you’re willing, we could choose a time during a weekday to have the cache plugin disabled for ~20 minutes. We are located in Brisbane, Australia. If you are willing to schedule a time, what would be your preference on day/time?
Looking forward to your response.
Hi Zubair,
Thanks for your response in such a timely manner, it is much appreciated.
I am not the developer for the website, but I have spoken to the developers regarding shutting off the caching and security plugins for the purpose of trouble shooting (they said to me that the caching is happening at a large scale across the website). They have notified me that they can only do this for a short period of time (maybe 10 to 15 minutes) – so we would need to organise an exact time for you to trouble shoot during their work hours so that I can notify them to deactivate them. I know this could be tricky, so if there’s anyway to diagnose the issue without disabling those plugins that would be ideal. Please let me know.
Here is the system report as requested:
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/checkout/ – Contains the [woocommerce_checkout] shortcode<br>My account: #127 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p>Name: Rise<br>Version: 2023 (update to version 2024.2 is available)<br>Author URL: https://www.linkedin.com/in/mikehalldev/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates</p> <p>Overrides: /home/buildersw/domains/buildersdiscountwarehouse.com.au/public_html/wp-content/plugins/twist/inc/public/templates/default.php version 7.8.0 is out of date. The core version is 9.0.0<br>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> <p>WooCommerce Google Product Feed fields</p> <p>Availability: Defaults to “in stock”.<br>Brand:<br>Manufacturer Part Number (MPN):<br>Product Type:<br>Google Product Category:<br>Size system: WooCommerce Google Product Feed options</p> <p>Include variations in feed: Enabled<br>Send item_group_id: No Admin</p> <p>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store</p> <p>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings</p> <p>Daily Cron: ? Next scheduled: 2024-11-09 23:15:59 +10:00<br>Options: ?<br>Notes: 67<br>Onboarding: – TI WooCommerce Wishlist Templates</p> <p>Overrides: – Braintree (Credit Card)</p> <p>Environment: Production<br>Tokenization Enabled: ?<br>Debug Mode: Save to Log Braintree (PayPal)</p> <p>Environment: Production<br>Tokenization Enabled: –<br>Debug Mode: Off Action Scheduler</p> <p>Complete: 2,777<br>Oldest: 2024-10-09 11:16:40 +1000<br>Newest: 2024-11-09 10:17:08 +1000</p> <p>Failed: 9<br>Oldest: 2024-09-19 09:18:30 +1000<br>Newest: 2024-10-01 10:27:02 +1000</p> <p>Pending: 3<br>Oldest: 2024-11-09 23:57:27 +1000<br>Newest: 2024-11-10 09:50:28 +1000 Status report information</p> <p>Generated at: 2024-11-09 10:31:07 +10:00<br>`
Thanks so much for your support. ??
Best regards,