Adam Liberman

Got one reply almost a week ago to my re-sent support email, I responded, and then nothing. And no reply here for a week. Doesn’t have any kind of support ticket tracking. Then both licenses stopped working — I cancelled “subscriptions” so that he wouldn’t auto charge my credit card again. Didn’t expect paid-for licenses to get stopped — that makes no sense. I issued a chargeback with my credit card for the second subscription charge.

Found another free plugin that includes the paid features in this one. Deleted this plugin and done with it — just waiting for refund to appear.

• This reply was modified 10 months, 1 week ago by Adam Liberman.

I just resent my support email that you haven’t answered after a month for one last try.

(BTW, I did not get any automated email back in response)

Thanks,
Adam

I’ve been sending support requests to [email protected], the address that I was given with my paid subscription, and where I’ve gotten a response from Till Krüss (albiet about 10 days after emailing) in the past. It is also the email address on the Stripe receipt I just got for the renewal. I would say that the latest version being v0.3.10 on May 24, 2022 counts as dead — and it isn’t even a release (1.0+). The support site (https://encoder.till.im/support, also shown on the Stripe receipt) still shows 0.3.10 as the latest release. The phone numbers appearing backwards bug has never been fixed. I wrote again 5 days ago but there’s no response. I have cancelled renewals for two sites, and have issued chargebacks with my credit card company.