activecampaign

Ah, no problem. That other plugin is not ours (we did not create it). I’ll see if we can suppress that error in this situation.

Thanks!

Hi, are you using our PHP API wrapper through another plugin, do you know? I don’t get this error on a test WP installation, however I don’t know what other plugins you have installed.

Can you please submit a ticket to help AT activecampaign DOT com with “Attn: Matt” and connection details to your WP install? I can then take a closer look.

Thanks!

Hi, we’ll need to look at your ActiveCampaign account to see what kind it is. Please send an email to matt AT activecampaign DOT com with the installation URL and password.

In the short-term you can either disable safe mode on your server, or comment out that line (Connector.class.php on line 125).

Let us know if we can help!

Hi – we have replied to your support requests in the past. Did you recently submit a new one? Please send your support request to matt AT activecampaign DOT com, and I can help directly.

Thanks!

Hi, can you email matt AT activecampaign DOT com with your WordPress account login details, so I can take a look?

Thanks!

Hi Tom,

Thanks for the feedback. We’ve just implemented #2, as this is a great idea (and good catch). For #1, I am not seeing any errors currently. I’d love to get a screenshot (or exact error text) so we can look into it further.

Hi – unfortunately this doesn’t reveal much to me. I see the form is **not** using Ajax currently (and it works fine), so I am not able to isolate any issues. I would need to have Ajax enabled (for the form) and then be able to log-in to your WordPress admin side so I can see if there is something conflicting with the jQuery/Ajax stuff. Please email help AT activecampaign DOT com and (Attn: Matt) with this information.

Thanks!

Hi, do you have jQuery enabled in your WordPress theme? That is likely the reason it’s not working. Try including this line in your header.php theme file:

wp_enqueue_script("jquery");

Add this before this line:

wp_head();

If you continue to experience problems, please email our help desk so we can log-in to your WordPress install and take a closer look.

Thanks!

Hi, it might help if we can access your WP installation and see what could be going on. Any chance you can submit a support ticket to us (Attn: Matt)? Just email help AT activecampaign.com. Thanks!

This just means you have no subscription forms created in ActiveCampaign yet. Go into ActiveCampaign and create at least one List and Subscription Form and then the plugin can be used. We have since updated that error message to say:

“Nothing was returned. Do you have at least one form created in your ActiveCampaign account?”

This should be more descriptive for those also encountering this error.