Achillem

@danielriera thank you!

Now it worked but I assure you that before I had tried several times and nothing happened .. Maybe he was loading the shipments of which to change the status but I recommend that you put a notice or a bar that loads because so it seems that the site packs them. Thank you for your quick assistance.

The probleem slovend itself! maybe thanks to Update..

Thank you @xue28

Hi, @lizalake, I solved it with loco translate. Thank you @anastas10s

Hi @ihereira and Thank you. You know, filling the site with a lot of plugins scares me. The truth is that I’m a little disappointed, I was sure it could be done by default, as with PayPal on the other hand and also with other payment methods. Anyway thank you, I’ll take a look.

Hi, @xue28 , thank you, @jricketts4 I missed the answer… I don’t want to translate but just change name .. For example Credits Cards and other..

Hi @xue28

Sure..

Same on te page Settings > General where is “store address”, a little further down, there is a drop-down option, “default customer location” I had selected “store location” I hope it will be useful to someone ..

Thanks.

I apologize, I’ve been looking for the solution since yesterday and I found it right after I created this topic ..

By the way.. How do I delete it!?

• This reply was modified 2 years ago by Achillem.

Ok, Facebook has its own e-commerce policy and of course we can’t change it but facebook accepts food supplements, of course it does, for some it says they are ok for others says that a are of dubious safety. Who decides this? It is not consistent with itself. Also, if you see the problem I have now, Facebook says that I am sending health data of my clients, it is absolutely not true! Facebook is only good at taking the money for the rest it doesn’t care that we have to live with that money and this is not good. This is not FarmVille.

@ihereira of course you helped me with your support, thank you very much.

Now, I would like to explain why I can’t use catalog. I need to explain because it’ s more than one year that I have a big problem..

I can’t use catalog because when I implemented it Facebook blocked it because they are food supplements and Facebook says that they are of dubious safety, I am a pharmacist and I know what I sell, I do it in full compliance with the rules and I think that Facebook should respect professionals more.

After some times Facebook closed my facebook page without warning and without explanations, it happened in a bad moment, when I was already experiencing a sharp decline in sales ..

Closing the page made me lose all the contacts acquired, up to then, 10000 likes and blocked all my ads. After this I recorded a drastic drop in performance that has not yet recovered ..

As I said I was already recording the decline in sales before the facebook page closure but no one was able to help me. I think that all started when things were going better, instead of relaxing I thought bad I wanted to grow and I turned to an advertising agency for google ads, because facebook was doing very well, so I disconnected the google ads and I left this agency to manage google ads .. After 3 months of swooping results I decided to put the situation back in my hand but there was no way to raise sales.

Even the traffic hasn’t recovered since then .. I’m afraid it was all the fault of this advertising agency but I can’t even imagine how it could have done .. At first I think they copied what I was doing on facebook ads because I they asked too many questions about this but there is no explanation for the drop in sales and traffic.

It is true that I do not know any experts in the sector, my webmaster is a site designer and does not know what to tell me. Among my friends and acquaintances there are no experts in the sector, on the contrary they do not know exactly what I do.

I sought the help of some other agencies but they only stole money from me.

I don’t think the problem was caused only from facebook but in my opinion the problem is in the site. Do you have any suggestions for me to understand what could have happened?

I apologize if I’m digressing and if I’ve written too much but I desperately need help.

@anastas10s Ladies and Gentlemen, thankyou very much for your support! Following your answers I have made some tests and I am hoping to have achieved some improvements I have managed to create new events thanks to the facebook tool for creating events. Now I have tested them and they seem to work and there are no warnings .. The only warning is for add to cart generated by the plugin Facebook for woocommerce, it tells me that the article is not present in the catalog but unfortunately I cannot use the catalog, I will explain later why .. Now, since I have set the events manually and considering that I can’t use the catalog I’m considering also to deactivate plugin Facebook for woocomerce, what do you think? Maybe it’s the best solution, I’m just afraid that disabling the Facebook plugin will take time to get my ads going but unfortunately I have to see that the results are poor .. So I think I’ll do it, what do you think?`Thank you all again..

• This reply was modified 2 years ago by Achillem.

Hi @xue28 and thank you very much for your interest.. I have deactivated Facebook for WordPress: by Facebook, called Meta pixel for WordPress.

Now I am testing events from Facebook but both with Meta pixel for WordPress activated and deactivated the purchase events are not detected, ad to cart yes, page view yes but purchase is not really detected .. I don’t know what to think..

But don’t you think it’s enough to change the url that Facebook sees as a violation? It would only be the part that contains wc_order

Hello @ihereira and thank you for your help.. I hope I understand.. Do you want to see Facebook alerts?..

Here they are..

https://snipboard.io/m842jz.jpg

• This reply was modified 2 years ago by Achillem.

Hi there @anastas10s ?? I sent you what you asked me, what can you tell me?

I can’t find fatal errors..