abyboutique

Are you joking?

I CLICKED THE “OPEN A SUPPORT REQEST” BUTTON AND IT TOOK ME HERE!

I’m a paying customer with a problem and I’m giving you as much information & detail as possible – SO I CAN ACTUALLY GET SOME HELP FROM SOMEONE!

THE INITIAL PROBLEM REMAINS – THE TITLE IS CORRECT

And now the anti spam plugin settings is giving me this error –
https://paste.pics/524e5aa8158e2c2f40ff072712aaf73e

nothing has changed in between now and last message

I just completely wiped all 4 plugins form both sites – I used clean uninstall.
I then deleted both security services, and both anti-spam services.

From the cleantalk dashboard, I added the sites again (security), then reinstalled the security plugin on each site, and added the new corresponding keys.
Immediately after entering the key for the HappyHair site, I received this error:
https://paste.pics/49d0a342e3545c724bccafd8c41e6793
The anti-spam plugin activation and key submission was successful (without any errors) on both sites.

I then re- added my filters, and then went back to all for plugins to synchronize with cloud. Upon Sync on the surity plugin on the boutique site, I had an error flash at the top of the page momentary, and I was unable to capture or reproduce with additional syncs.

I waited about an hour, checked the dashboard, and now seeing some incorrect data right out of the gate:
https://paste.pics/903ee08c6842df9faea972b2edd2c25b

When I click on the number 10 (circled), it only shows 3 successful logins .
I cross referenced the stats on the wordpress dashboard, and it only shows two successful logins.
https://paste.pics/bf154d30c3aacb02cfb0a91784a6f4f1

I find it very strange that the numbers on the cleantalk dashboard are higher than the numbers on the wordpress dashboard. from my understanding it should be the other way around, with an hour or less update delay.

Hope this is all helping – thanks in advance

Unfortunately, you looked during a short window of time when “some” data was showing up, but it was not current and has since disappeared again.

NEW ADDITIONAL DETAILS:
When I view the “Spam FireWall Log”page, it automatically selects the current date range and gives me current data (within the hour).
BUT
The “Security FireWall Log” always shows the previous date range (Today it only shows data for March 6).
When I manually change the date to today, it will then show current data. However, the security dashboard still has 0 in all fields after manual selection.
I have cleared browser caches, I’ve tried different browsers and private tabs with no luck. I also just tried from a different computer entirely and it’s still incorrect.

NEW ADDITIONAL PROBLEMS:
I also noticed that the malware scanner is still automatically running daily even though I changed the setting in the plugin, saved it, and also synced with cloud (no errors).
Also, it appears that my firewall rules are not working (ONLY on the Boutique site) – I have all countries except the USA blacklisted, however I can still access the boutique site using different Country IP addresses.
The HappyHair site appears to be blocking correctly (even though I setup the rule for “all sites” at the same time).
– I did sync the app to the cloud after I made the firewall rule changes as well.

Hopefully all that information is useful.
Thank you again in advance

Update:
The problem remains, however there was a small change from my security tab screenshot:
The application version number for the happy hair site has automatically updated to 2.81.2

Update – I am restless and through some fiddling, I was able to modify the product category values using the “tag pages” drop down.

I also need to modify the change frequency.
Thank You in advance,

I have the same request/question – how can I change the product category priority?

your not loading the cache from the server – your loading the cache from your browser.
I don’t believe you are all actually this dull. You MUST be acting ignorant on purpose at this point.

you never opened a new session after the initial cache was built… again…..
at the end of your video, you should have killed your browser sessions and started a new one – you would have been staring directly at the problem

infinite scrolling is disabled right now…….

I feel like I am talking to a wall…….

HERE IT IS AGAIN –
https://streamable.com/y7s27h

ARE YOU JOKING? YOU DIDNT EVEN WATCH THE VIDEO!!!!!
WATCH THE VIDEO YOU ASKED ME TO MAKE

I provided a video of the problem and looking forward to a response

I confirmed users outside my geographical location are also experiencing this.

I am confident you are not seeing the problem because of your local browser cache – if you open a new private/incognito window or reload, you will see my problem appear majestically before your eyes.

I made a high budget movie so that you can see exactly what is happening.
https://streamable.com/y7s27h
https://streamable.com/y7s27h

Please watch and try for yourself..
I hope you enjoy the movie ??

Thank you again for your help so for