abruski17

No errors. There are no logs present either. The search appears to be searching for only new users on subsequent searches. We have multitudes more users than the 5,000 or so it originally searched for prior to us installing your new plugin.

Your fix ended up checking just 525 of our users. We have many thousands more than that. What would you like to do now that this fix did not work?

Hi guys. I did not hear back from anybody but I just checked and it appears you extended trial access once again. If you do that in the future do you think somebody can email me?

Hey guys, we’ll need you to renew us again so we can test this item.

If you recall from our past correspondence our host confirmed that communication to your servers was fine on our end.

The “Use WordPress HTTP API” was already enabled.

Again, we have already forwarded you the correspondence from our host regarding the outgoing requests being okay.

When checking we also just noticed that the trial period was over.

I could not understand from your message but do you guys intend on trouble shooting this or does it simply not work and we should move on?

Yes. We just noticed that as well. Note that we have time/date stamps on all of the other communications showing sent/received status in case there is any question about who received what and when. Let us know when you guys are open for business again.

This happened on an earlier email to you guys, too (which we subsequently, successfully sent to you). Your server is not accepting gmail:

Mail Delivery Subsystem <[email protected]>

3:20 PM (1 hour ago)

to me
Error Icon
Delivery incomplete
There was a temporary problem delivering your message to [email protected]. Gmail will retry for 45 more hours. You’ll be notified if the delivery fails permanently.
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The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [cleartalk.com 184.168.131.241: timed out]

In other words, the last letter was not from you guys. It was from me to you showing you guys that the fix did not work.

We responded to the gentleman that emailed us. We’ll forward that sent email to the support address.

Roman Safronov

Thu, Apr 23, 1:30 AM (1 day ago)
Hello, We have fixed the problem. Please, reinstall the plugin.
Aaron Bruski <[email protected]>

Thu, Apr 23, 3:55 PM (20 hours ago)

We replied to your email with the screenshot, yes.

Hi guys,

I emailed you yesterday a screenshot showing the same error.

Anything?

Okay. Let’s see how this goes.

@shagimuratov No, I figured I’d toss an idea out there since there had been no response.

@serge00 since my last ticket with your support channel went unresponded to why don’t you guys reply to it and we can go from there.

Anything?

Have you guys checked to make sure .cloud sites can connect? That this hasn’t come up as a use-case scenario already is a little bit frightening for a security plugin.