abdullah17

Hello @greggold50,

The slow form submission time is likely due to delays in communicating with the Google Sheets API.
If the Google Sheets API is slow to respond, the form submission will take longer. This could be due to server load, network issues, or API rate limits. Additionally, if your hosting environment has slow processing power or high latency, API requests may take longer. Some hosting providers also limit external API calls, which can cause delays.
Another possible reason is the PHP execution time limit on your server. If the API request takes too long, it may be hitting the execution time limit, causing delays or failures. You can try increasing the execution time in your php.ini file:

max_execution_time = 120

To improve performance, we recommend:
– Checking if your hosting provider has restrictions on external API calls.
– Optimizing your Google Sheet by reducing unnecessary data.
– Increasing the?PHP execution time?limit if necessary.

Thanks
Abdullah

Hello @shockproofwp

Sorry for the trouble you’re facing! This issue may occur due to Google API Quota Limits, which can sometimes lead to unexpected disconnections. To prevent this, you can set up the manual authentication method. We’ve explained the solution in detail here:

?? How to Fix Missing Entries Caused by Google Quota Limits
https://www.gsheetconnector.com/how-to-fix-missing-entries-caused-by-google-quota-limits

We understand how important your form responses are, and we’re here to help.

Hello @baljuin
Apologies for the delay in responding,
Can you enable the debug log and confirm if there might be the issue with the Google API Quota Limit issue, please check and let us know further to assist you further.
In the meantime, you can also refer to this
https://support.gsheetconnector.com/kb/woocommerce-gsheetconnector-integration-with-google-manual-method

https://www.gsheetconnector.com/how-to-fix-missing-entries-caused-by-google-quota-limits

Thanks
Abdullah

Hello @neikoloves
Sorry for the delay in responding,
We have already replied you on email, hope to discuss there further.

Hello @itskev
Sorry for the trouble,
Can you confirm that Row 999 might be filled with some text,
Please Click on Delete from Row 2 to Row 99, to get the records properly,

If something is written in the sheet then only this may happens,
Please check and let us know further.
Hope this helps!

Thanks
Abdullah

Hello @eligijus,

Can you please confirm that you are using the latest version of the plugin.

As logs/log.txt is no longer available and we have already changed the method of viewing the plugin logs.

Thanks
Abdullah

Hello @gregorso,

As you have open up support ticket via our site and have moved to the Manual Integration via our Pro plugin, we are closing the ticket here.

Thanks
Abdullah

Hello @monadas,

The logs provided is related to the Avada Theme.

Please check the log by clicking Debug Log “View” from the Integration page.

Thanks
Abdullah

Hello @axer31,

We have fixed the issue and released the plugin.

The latest version is 1.0.13.

Please take an update.

Thank You
Abdullah

Hello @inside,

Make sure for the free version you have to manually add the header names to the Google Sheet.

And the headers names must be exactly same as the Form field names without any extra spaces or character.

Refer our step by step documentation.

Hope this helps. Let us know.

Thanks
Abdullah

Hello @luciad,

Make sure you have added the headers name manually to the connected Google Sheet.

For more refer our documentation here.

Thank You
Abdullah

Hello @monadas,

Can you check up for the error under the plugin logs and let us know to further guide you with the issue?

You can open it up by clicking Debug Log “View” link from the Integration page.

Thanks
Abdullah

Hello @myspecialdayco,

Can you let us know the error that is getting printed on activation of our plugin?

Also let us know the WordPress, PHP and the plugin versions you are using.

Thank You
Abdullah

Hello @alvarogois ,
Thanks for getting in touch

While checking in the latest version, we didn’t noticed such issues, may be it happens due to google quota limit issues, you can refer to this
https://www.gsheetconnector.com/how-to-fix-missing-entries-caused-by-google-quota-limits

You can also enable the debug log and check out
https://www.gsheetconnector.com/how-to-enable-debugging-in-wordpress

Hope this helps!

@franciscoalfredomarcos
To confirm can you enable the debug log from wp-config.php and check the system status tab in the plugin, and also under integration tab while clicking debug view link.
Whenever entry is missing you will see an errors, just send us those errors to check and help you out further.

Thanks