Abd Hindi

Hi ergec,

I hope you’re doing well. Thank you for reaching out to us.

I tested the issue on my end, and everything works smoothly. You can view the results in this video: Video Link.

Please ensure that your wishlist plugin, along with all other plugins, your theme, and WordPress, are updated to the latest versions.

If the issue persists, I recommend switching to the default WordPress theme and running the plugin with only the WooCommerce plugin activated to determine if there’s a compatibility issue.

Please let us know the results after trying these solutions.

Best regards,

Hi @danidub,

I hope you are well,

Your ticket has already been replied to: Post ,and we are working to help you solve it, we could not repeat the problem from our side we gave you some advice and if the problem persists with you we will definitely try to solve it together.

I hope you follow up on your ticket and rate us better.

We appreciate your time and effort.

Best regards

Hi Daniel P.,

I hope you’re doing well. Thank you for reaching out to us.

I reviewed the video you provided (https://files.fm/u/qsesfrz4pe) and attempted to replicate the issue, but I wasn’t able to reproduce it on my end. This may indicate a conflict with another plugin or theme.

Could you please try using the plugin with the default WordPress theme and only the WooCommerce plugin activated? Let me know if this resolves the issue. If it does, we can confirm that it’s a conflict.

If the problem persists, please ensure that your WordPress plugins are updated to the latest version. Should the issue continue after these steps, I will escalate your ticket to our development team for further assistance.

Thank you for your cooperation.

Best regards,

Hi Hebhansen,

I hope you’re doing well. Thank you for reaching out to us.

I tested the block using the same theme, and it works on my end. You can view the video here: Video Link.

Please ensure you have the latest version enabled and check the following settings:
WooCommerce -> Settings -> EU VAT -> Admin & Advanced -> Enable the Checkout Block field.

If you continue to experience issues, please let us know, and we’ll assist you further.

Best regards,

Hi Daniel,

I hope you’re doing well! Thank you for reaching out to us.

You can add a note regarding the acceptance of the tax number on your invoice by navigating to:

WooCommerce → Settings → Admin & Advanced → VAT Shifted Text. You’ll be able to edit the text there.

For your reference, here’s a screenshot:
View Screenshot

Best regards,

Hi Daniel,

You are correct; the previous video did not include a checkout page based on blocks.

I have created checkout using blocks, which you can view here: Watch the video.

It works ,Are you still experiencing the issue?

Best regards,

Hi Daniel,

Please ensure that you have added the tax rate to your website. I have attached a video for your reference:

Watch the video.

Best regards

Hello everyone,

I hope this message finds you well. Thank you for reaching out to us.

I tested the plugin on the theme you mentioned (TT4), and I did not encounter the issue. Please find the attached video for reference:
Video Link.

Additionally, please try the following settings:
WooCommerce -> Settings -> EU VAT -> Admin & Advanced -> Enable Checkout Block Field.

If the problem persists, kindly send us a video detailing the exact issue you are experiencing. This will help us forward it to our development team for further investigation.

Thank you for your cooperation.

Best regards,

Hi Daniel P,

I hope this message finds you well. Thank you for reaching out to us.

I’m sorry to hear that you’re experiencing issues with the EU/UK VAT Manager for WooCommerce plugin. I tested the plugin on my end, and it appears to be functioning correctly. For your reference, here’s a video demonstrating its performance: Video Link.

I’ve also attached a screenshot of the settings I used. Please review it and apply the same settings to your site.

If the issue continues, I recommend the following steps:

1. Update all plugins to their latest versions.
2. Ensure your theme is updated to the latest version.
3. Update WordPress to the latest version.
4. Clear your cache.

If the problem persists after these steps, please test the plugin with the WooCommerce plugin and the default WordPress theme. Let me know if this resolves the issue, as it may be a conflict with another plugin.

I look forward to hearing from you.

Thank you and best regards,

WPFactory Support Team

• This reply was modified 5 months ago by Yui. Reason: pleas dont use sinatures on wordpress forums. specially with links

Hi @gingalley,

I hope you’re doing well. Thank you for getting in touch.

To include line breaks in the paragraph text within the Email Content Editor for the Additional Custom Emails for WooCommerce plugin, you can utilize HTML tags. Specifically, the <br> tag can be used to create line breaks in your email content.

For example:

This is the first line.<br>This is the second line.<br>This is the third line.

This will ensure that each sentence appears on a new line when the email is sent.

Best regards,

Hello Ralak,

Yes, you can convert currency on the checkout page for selected payment gateways such as PayPal.

do you mean that you tried enabling the compatibility settings as I sent you and the problem persists?

Regards,

Hi there,

I hope this message finds you well. Thank you for reaching out to us.

We apologize for the error you encountered. I will forward your issue to our advanced development team for further investigation. If you are using the pro version, please consider contacting us through the plugin page: Cost of Goods for WooCommerce.

We should also receive your message if you send us an email at the following Email address: [email protected]

Best regards,

• This reply was modified 5 months, 1 week ago by Abd Hindi.

Hello Ralak,

I hope you are doing well.

I apologize for the earlier response. There may be a compatibility issue with your PayPal plugin.

Please navigate to:

WooCommerce → Settings → Payment Gateway Currency → Compatibility and enable the appropriate choice for your plugin.

Let me know if this resolves your issue.

Best regards,

Hello Ralak,

I hope you are doing well. Thank you for reaching out to us.

Please ensure that PayPal supports the currency you have chosen (KWD). If it is not supported, you may need to select a different currency for your transactions.

If you have any further questions or need assistance, feel free to ask.

Best regards,

Hi Philip,

Exempt VAT Button is effective when a valid VAT number is entered.

I will also pass along your suggestion to the development team for future consideration.

Thank you, and best regards,