Abdalsalaam Halawa

you can contact DHL support or the representative to check it

I suggest to use bulk update plugins to update your products weight.

for the other error, did you check the plugin settings Client Id & Secret ? and make sure that your DHL account has permissions to create labels.

@ralph1900 I mean the product itself weight, not just the package weight :
https://www.dropbox.com/s/u86hze5thh1teud/Screenshot%202022-09-21%20at%203.58.28%20PM.png?dl=0

Hi @ralph1900

Can you check the product weight ? it shouldn’t be empty.

Thanks,

Hi @ralph1900

Can you check the product weight ? it shouldn’t be empty.

Thanks,

• This reply was modified 2 years, 5 months ago by Abdalsalaam Halawa.

@pogotime we have released a new version 3.0.0 that now allows Address 2 to be empty in special cases.

@isarisar we have released a new version 3.0.0 it contain a fix for this issue

• This reply was modified 2 years, 5 months ago by Abdalsalaam Halawa.

Thanks for your reply

I’m using Hyperpay gateway.
And I tried to use another payment gateway, same issue.