Abdalsalaam Halawa

Hello @sonnendiebin
Can you check shipper reference setting :
https://www.dropbox.com/s/5ivn454q2md36pi/Screenshot%202020-09-07%20at%2010.50.37.png?dl=0

thank you

Hi @adem94
Unfortunately we do not support this feature yet

is it an old order? if the order created before you edited the weight, the old shipment weight will be saved if you did any change in the order (by updating it to tried to create label before)

But if its a new order and created after you edited the weight, check :
Settings> Shipping > DHL Paket > Shipping Label Settings > Additional Weight (kg or %)
and make sure its 0

So I dont think so you did any changes, anyway this what i mean :

https://github.com/shadimanna/dhl-logistic-services-for-woocommerce/wiki/FAQ#19-how-can-i-modify-the-price-of-free-products-progamertically

Did you check the package weight inside the order settings ?
https://drive.google.com/file/d/1hxOv_v8mYBZD8Kx6PlZHVrNXP8II2Y0r/view?usp=sharing

• This reply was modified 2 years, 1 month ago by Abdalsalaam Halawa.
• This reply was modified 2 years, 1 month ago by Abdalsalaam Halawa.

No there is no cache, but did you used any hooks or filters to override the weight for shipping label ?

• This reply was modified 2 years, 1 month ago by Abdalsalaam Halawa.

Hi @jmvision2018
Can you clarify what numbers exactly?

Hello @thbunte
It seems you tried to generate labels for a package girth exceeds the DHL standards, I checked with DHL support and this is what they told :

the girth exceeds the maximum value of 360 cm. 60x60x120 is the maximum and none of these values may be exceeded.

Thank you

Hi @thbunte
Can you send the log file to our email :
“dhlsupport [at] progressusmarketing.com” so we can check it

you can find the log in :
WooCommerce > Status > Logs
but first make sure to enable logging from the plugin settings :
WooCommerce > Settings > Shipping > PostNL

• This reply was modified 2 years, 1 month ago by Abdalsalaam Halawa.

Hello @adem94
we release a new version contains a fix for this issue.

thank you

Hi @adem94

It seems there is another plugin uses FPDF library installed in your website, what plugins do you use to export or print PDF files ? so we can recreate the bug and fix it asap

thank you!

Yes, but can you share the log file to our email :
“dhlsupport [at] progressusmarketing.com” so we can check it

Hi @webdevcat123
Unfortunately, the plugin not compatible with ( Woocommerce product bundles ) plugin.

But you can fix it by using filters to modify the price, check this example.

Thank you

Hi @wpress0099
Can you check this issue with DHL support? its not from our side

thank you

@adem94

do you still face this issue after the latest update ?

we don’t have “DHL PRINT Labels” bulk action, its only “DHL Create Labels” to generate and download the labels