Aashik P - a11n

Hi there!

Thank you for your feedback regarding your experience with WooPayments. We take your concerns seriously and would like to clarify several points.

Regarding platform fees, WooPayments, like many other payment gateways, charges a standard processing fee for each transaction. This fee helps cover the cost of securely processing payments and maintaining the platform. You can find detailed information about these fees here.

In terms of disputes, it is important to note that when a customer initiates a chargeback, the resolution is handled by the card issuer, not WooPayments. If a dispute is raised, a non-refundable dispute fee is charged by the card issuer, which is passed to the merchant. However, if the dispute is resolved in your favor, both the dispute fee and the original transaction amount are refunded to you. More information about this process is available here.

We understand how challenging disputes can be, and WooPayments offers tools to help you navigate the process and present your case effectively. We encourage merchants to provide as much evidence as possible to support their position during disputes.

Hi there!

Thank you for your feedback. We acknowledge the issue with mandatory credit card fields and are actively working on a solution to provide more flexibility. There’s already a high-priority GitHub issue that addresses this, and a temporary CSS workaround is available to hide these fields.

We’re committed to enhancing your experience and appreciate your patience.

and as a suggestion for woocommerce and woopayments that accept the pix payment method and with a countdown to pay and make it available in the application as soon as it launches in Brazil, review this

That’s a good suggestion. However, WooPayments built in partnership with Stripe and at the moment, we’re limited to the available payment methods in connect accounts offered by Stripe.

That said, I’d recommend adding this as a feature request as well under WooPayments Feature requests board.

Hi there!

Can you please update WooPayments to the latest version: 8.2.1 and let us know if that helps?

Also, do you see the error only on event types, or do you see the same error on trying to purchase a simple product?

Edit:

I can’t figure out how to contact woocommerce lol

You can reach out for help with WooPayments here, or at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

If you do contact us there, please include a link to this forum thread, so that we can keep track of what’s already been discussed.

Hi there!

Thank you for your kind words about WooCommerce Payments setup and onboarding. We’re thrilled to hear that it was a smooth process for you. Your feedback is much appreciated!

Don’t hesitate to reach out if you have any more questions or need further assistance with your account. We’re here to help!

Hi there!

Thank you so much for your kind words about WooPayments – we’re really glad to hear you’ve had a positive experience! Your feedback is greatly appreciated and motivates us to continue improving our service.

Don’t hesitate to reach out if you have any more questions or need further assistance with your account. We’re here to help!

Can you please share the site URL or the ticket ID here so that we can take another look at your support request?

Edit: I think I found your request. Can you please confirm if this is related to https://www.jamonessinfronteras.com/ (For internal ref: 8696350-zen)?

Hi there!

That’s not expected behavior. Can you please contact us directly at?https://woocommerce.com/my-account/contact-support/?to?discuss what you’re seeing in your store?

Hi there!

I will mark this topic as resolved as we’re discussing this via email now. (8503353-zen)

Please continue the conversation in there.

Howdy @tchitcho30!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!

@hookedbythatbook, Thank you!

Hello @hookedbythatbook

Please create a new topic in this forum and include a URL to your form within that topic so that we can continue investigating there.

Hi there!

Can you please share the full error you’re seeing in the logs?

Hi there!

We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

I realized, unfortunately late, that since the plugin was updated by moving the welcome emails to the automations, many emails have been lost.

Can you tell us more about what you mean by moving welcome emails to automations?

That is, I have 4 lists: TFS advance, information comments, protection policy, bridge loan. Some welcome emails are still visible in the automations section, others have disappeared from the list. However, the emails from the other lists have all disappeared. Even though they are invisible, subscribers continue to receive them but I cannot see them, edit or delete them. How to make all emails visible in the automation section?

Do you mean that some emails from some lists have automatically disappeared?

Can also share details about what you mean by “Even though they are invisible, subscribers continue to receive them but I cannot see them, edit or delete them. How to make all emails visible in the automation section?”

Looking forward to hearing from you.

Hi there!

I did not realize I had to update in?MailPoet → Emails?as well – I just addressed it there, and?suspect?this will fix the issue! I am currently working on a long post so it will take a little bit to confirm.

This is required depending on the original details entered while setting up the email.

Let us know how it goes!

Hi there!

However, despite following those instructions, creating a new domain based email, and updating my site and MailPoet settings, my emails are still being sent at least with the old reply-to email address (not leaving me confident that other settings updated).

Just to make sure we’re on the same page, the from address is already updated and the issue is with reply-to address?

If yes, can you please confirm that the default reply-to address is correctly configured under MailPoet → Settings → Basics, as well as any Emails you have configured under MailPoet → Emails?