Aashik P - a11n

Hi there!

Thank you! I found the site, as well as the interaction you had with us. [For internal reference: 8840944-zen]

The bank ruled the dispute in favour of the customer since the details did not match what they had on file for the customer. For future reference, I recommend going through WooPayments: Fraud Protection – Documentation and enabling AVS Mismatch rule to ensure similar transactions don’t go through.

I’d also recommend going through Avoid fraud – Documentation to check the other options you have.

Have a good one!

Hi there!

We’re dedicated to constantly improving our service, and your feedback is crucial in this process.

The account ID is under?WooCommerce → Status → System Status?(Scroll down to?</span>the WooPayments section, which contains the account ID associated with that site).

If you still need further assistance, please get in touch with us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Thank you for helping us improve, and we look forward to hearing from you.

Hi there!

We’re thrilled to see you’ve given WooPayments a 5-star rating—thank you! We work hard to provide the best service possible, and it’s gratifying to know when we’ve hit the mark. Your positive feedback motivates our team.

Thanks again for your support!

Hello @jp134

Note that it is the bank that decides the dispute outcome, and WooPayments won’t be able to reverse their decision. That said, I’m happy to take a look at the support interaction you had with us to see what happened here. Can you please share your site URL?

Hi there!

In terms of disputes, it is important to note that?when a customer initiates a chargeback, the resolution is handled by the card issuer, not WooPayments or Stripe. If a dispute is raised, a non-refundable dispute fee is charged by the card issuer, which is passed to the merchant. However, if the dispute is resolved in your favor, both the dispute fee and the original transaction amount are refunded to you. More information about this process is available?here.

Srtype script is executed on every page of the site, even not related to payment and is the strongest brake of the site.

We’re happy to further investigate this for you. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum review, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there!

Thank you for your feedback regarding your experience with WooPayments. We take your concerns seriously and would like to clarify several points.

Regarding platform fees, WooPayments, like many other payment gateways, charges a standard processing fee for each transaction. This fee helps cover the cost of securely processing payments and maintaining the platform. You can find detailed information about these fees here.

In terms of disputes, it is important to note that when a customer initiates a chargeback, the resolution is handled by the card issuer, not WooPayments. If a dispute is raised, a non-refundable dispute fee is charged by the card issuer, which is passed to the merchant. However, if the dispute is resolved in your favor, both the dispute fee and the original transaction amount are refunded to you. More information about this process is available here.

We understand how challenging disputes can be, and WooPayments offers tools to help you navigate the process and present your case effectively. We encourage merchants to provide as much evidence as possible to support their position during disputes.

Hi there!

Thank you for your feedback. We acknowledge the issue with mandatory credit card fields and are actively working on a solution to provide more flexibility. There’s already a high-priority GitHub issue that addresses this, and a temporary CSS workaround is available to hide these fields.

We’re committed to enhancing your experience and appreciate your patience.

and as a suggestion for woocommerce and woopayments that accept the pix payment method and with a countdown to pay and make it available in the application as soon as it launches in Brazil, review this

That’s a good suggestion. However, WooPayments built in partnership with Stripe and at the moment, we’re limited to the available payment methods in connect accounts offered by Stripe.

That said, I’d recommend adding this as a feature request as well under WooPayments Feature requests board.

Hi there!

Can you please update WooPayments to the latest version: 8.2.1 and let us know if that helps?

Also, do you see the error only on event types, or do you see the same error on trying to purchase a simple product?

Edit:

I can’t figure out how to contact woocommerce lol

You can reach out for help with WooPayments here, or at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

If you do contact us there, please include a link to this forum thread, so that we can keep track of what’s already been discussed.

Hi there!

Thank you for your kind words about WooCommerce Payments setup and onboarding. We’re thrilled to hear that it was a smooth process for you. Your feedback is much appreciated!

Don’t hesitate to reach out if you have any more questions or need further assistance with your account. We’re here to help!

Hi there!

Thank you so much for your kind words about WooPayments – we’re really glad to hear you’ve had a positive experience! Your feedback is greatly appreciated and motivates us to continue improving our service.

Don’t hesitate to reach out if you have any more questions or need further assistance with your account. We’re here to help!

Can you please share the site URL or the ticket ID here so that we can take another look at your support request?

Edit: I think I found your request. Can you please confirm if this is related to https://www.jamonessinfronteras.com/ (For internal ref: 8696350-zen)?

Hi there!

That’s not expected behavior. Can you please contact us directly at?https://woocommerce.com/my-account/contact-support/?to?discuss what you’re seeing in your store?

Hi there!

I will mark this topic as resolved as we’re discussing this via email now. (8503353-zen)

Please continue the conversation in there.

Howdy @tchitcho30!

We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

Cheers!

@hookedbythatbook, Thank you!