Leeberty

Hi @remarkno,

I understand that you’re experiencing some issues. Let’s get this sorted out.

“Are conversion pixels talking directly to Google, Bing, FB etc, or is this a conversion pixel that talks to the website where the plugin is deployed?”

Conversion pixels primarily communicate with the advertising platforms (like Google, Bing, Facebook, etc.) to track user interactions and conversions related to ads. When a conversion pixel is installed on a website, it collects data about specific actions taken by users (such as purchases or signups) and sends that data back to the respective advertising platform for tracking and analytics purposes.

In the context of a plugin like Pixel Manager for WooCommerce, the conversion pixel would be set up to send data to these platforms while also providing insights and tracking capabilities directly on the website where the plugin is deployed.

This means that the pixel operates both as a tracking tool for the website owner and as a communication tool with the advertising platforms.

“I am thinking that the 14% of the orders where the conversion pixel isn’t fired could be caused by an AdBlock plugin, Brave shields, or because the visitor did not want the cookies.”

It’s possible, however, after checking your Purchase confirmation page reached per gateway alaysis, it is most likely because of your offsite payment gateway.

It means that not all your customers are getting redirected to the purchase confirmation page. The conversion tracking happens on the purchase confirmation page.

With this, please read the following support articles. They explain what’s causing this and what your options are going forward.

• https://sweetcode.com/docs/wpm/diagnostics
• https://sweetcode.com/docs/wpm/plugin-configuration/general-settings#order-list-info
• https://sweetcode.com/docs/wpm/setup/requirements#payment-gateways
• https://sweetcode.com/blog/are-all-payment-gateways-created-equal#what-can-you-do-to-fix-the-tracking-accuracy

I hope this helps. Feel free to reach out if you have further questions.

Hi @jessemullinax ,

I understand that you want to track a non-WooCommerce website. I’m happy to provide some clarification.

While our current focus is on WooCommerce integration, it’s worth noting that the Pixel Manager is already compatible with WordPress, although this may not be widely advertised.

For non-WooCommerce sites, you can leverage our provided shortcodes to effectively track?form fills.?See:?Shortcodes | SweetCode

“We want to track form fills and phone number calls from clicking the phone number.”

Automatic Phone click tracking is only available in the PRO version of the plugin. See: https://sweetcode.com/docs/wpm/features/#google-analytics

According to?wp.org?forum policies, we kindly request that you direct this query to?[email protected]?or you can send us your message through our support form here. See:?https://sweetcode.com/support/.

Thank you for your understanding and cooperation.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Hi @sorinv ,

I understand that you want to send Click ID (fbc) to the Meta Events Manager. Allow me to provide some clarification.

It seems that you might be seeing the following warning in your Meta (Facebook) Business Manager. See: https://share.zight.com/04un5ejW

Rest assured that you won’t have to worry. Meta (Facebook) is misguided in this case.

Regarding Click ID (fbc), the fbc is only set if the visitor clicks on a Meta (Facebook) ad.

If the visitor doesn’t click on a Meta (Facebook) ad, the fbc cannot be set. If not all your visitors come to your website through clicking on a Meta (Facebook) ad, this percentage cannot be 100%.

Essentially the percentage is as high as the traffic that comes through Meta (Facebook) ad clicks.

That said, the Pro version of the Pixel Manager allows you to enable Meta’s (Facebook)’s Advanced Matching feature.

Once enabled, the Pixel Manager will send more identifiers like first name, last name, email, etc. to Meta (Facebook). This will increase the match quality.

However, you will need to make sure that your privacy policy allows you to send this data to Meta (Facebook).

I hope this helps.

Feel free to reach out if you have further questions.

Hi @sorinv ,

Thank you for getting back to us!

Are you referring to Facebook for WooCommerce? If so, it is fully compatible with the Pixel Manager. While the Facebook tracking pixel is active in the Pixel Manager, it disables the Facebook tracking pixel in the Facebook for WooCommerce plugin. The shop manager can still use the catalog feature in the Facebook for WooCommerce plugin.

The duplicate conversion might have come from somewhere else. Please do check if you have any other third-party code installed on your site.

Hi @sorinv ,

I understand that you’re seeing some duplicate events in Meta. Allow me to provide some clarification.

The Pixel Manager has a feature called Order Duplication Prevention where the order duplication prevention logic uses several methods to prevent orders to be double counted. Without that logic Google Analytics, Meta (Facebook) and other pixels would often count the same order twice.

For more info, see: https://sweetcode.com/docs/wpm/shop#order-duplication-prevention

That said, this means that you have a third-party code on your site.

We recommend consolidating your Meta Pixel to the Pixel Manager and removing the third-party code to prevent duplication issues, inaccuracy in pixel tracking, etc.

Let me know how it goes.

Hi @bw10 ,

Thank you for your follow-up, and I apologize for the confusion earlier.

Currently, access to the plugin settings is restricted to administrators only. This is the default setup, as plugin settings pages are typically reserved for admins.

In the pro version, it is possible to exclude admins and shop managers (or any role) from tracking in the settings.

That said, you’re absolutely right, and it could make sense to enable edit access for shop managers too. We’ve actually made adjustments in our developmen site, and with the next release, shop managers will have access to the settings page.

I appreciate your patience, and please feel free to reach out if you have any other questions.

Hi @kenteush29 ,

I understand that you’re experiencing some issues with tracking conversions. Let’s get this sorted out.

“some orders are counted twice.”

This indicates that you might have a third-party code/plugin on your site that’s sending a duplicate conversion.

The Pixel Manager has a feature called Order Duplication Prevention which involves methods designed to prevent the same order from being counted multiple times in tracking systems like Google Analytics and Facebook Ads.?

For reference, see: https://sweetcode.com/docs/wpm/shop#order-duplication-prevention

That said, please remove any third-party plugins that you think will affect tracking accuracy or serves the same purpose as the Pixel Manager.

Let me know how it goes.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Hi @samsin9788 ,

It looks like we’ve addressed your direct support requests, so I will be closing this ticket for now.

If you need further assistance, please feel free to reach out.

Hi @samsin9788 ,

I understand that you’re experiencing some issues with pixels not firing. Let’s get this sorted out.

Kindly send the?debug information?in?WooCommerce > Pixel Manager > Support?to our support for here. See: https://sweetcode.com/support/

 For reference, see: https://share.getcloudapp.com/E0uXgYG0

We’ll wait for your prompt response.

Hi @achillem ,

I understand that you’re seeing that it marks as a purchase event even while you click on the home logo, or when clicking on a related product. Allow me to provide some clarification.

Upon thorough inspection, it looks like this is caused by your GTM implementation and not by the Pixel Manager. See: https://share.zight.com/OAuv6J9p

It’s best to consolidate all of your pixels to the Pixel Manager or GTM, but not at the same time to prevent such issues.

Also, please check our documentation regarding this. See: https://sweetcode.com/docs/wpm/faq#does-the-pixel-manager-support-the-google-tag-manager-gtm

Let me know if you have further questions.