7design

Thanks Ross,

I think it was their email that made it a bit confusing;

“If you use alternative integration methods with your software or a third party shopping cart, please check with your software or shopping cart provider to find out if anything needs to be done to allow Amex cards to be accepted.”

I guess I’ll give it a test run!

Hi Andre!

Ok so I’ve updated everything mentioned above, plugins, themes, wordpress version and databases.

I tried looking for that log, but I don’t have any labelled fatal errors?

I’ll install the email logging and monitor it over the next week and see if it’s fixed as I can’t place an order through it at the moment.

Hi Igor,

Thanks for that.

I guess the issue is that emails are sending, but not when they submit payment twice. After we get the failed email; we then don’t get the approved email…

Hi Maragaret, thanks for the quick response!

Payment Gateway being used is eWay
The only payment method being used is eWay, so we don’t know exactly if it’s happening on anything else. It seems to be happening if somebody has insufficient funds in their card, then they process it again. So they get the initial failure, then once successful it changes it to processing status. You can see that in the order notes here:
https://snipboard.io/8JtAws.jpg

This is the order status for the above mentioned order
https://snipboard.io/QXtmvH.jpg

Here is the System Report:

### WordPress Environment ###

WordPress address (URL): https://thebloombarandco.com.au
Site address (URL): https://thebloombarandco.com.au
WC Version: 6.0.1
REST API Version: ? 6.0.1
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: ? 5.8.4 - There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.29
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 63.12MB
Database Data Size: 44.08MB
Database Index Size: 19.04MB
wp_woocommerce_sessions: Data: 0.36MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.57MB + Index: 0.38MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 5.69MB + Index: 3.66MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.31MB + Index: 0.16MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.24MB + Index: 0.16MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 1.00MB + Index: 0.43MB + Engine MyISAM
wp_duplicator_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_entry: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_gf_entry_meta: Data: 0.32MB + Index: 0.12MB + Engine MyISAM
wp_gf_entry_notes: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_form_view: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_gf_rest_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 1.63MB + Index: 0.12MB + Engine MyISAM
wp_postmeta: Data: 17.29MB + Index: 10.37MB + Engine MyISAM
wp_posts: Data: 2.40MB + Index: 0.62MB + Engine MyISAM
wp_sbi_instagram_feeds_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_sbi_instagram_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shortpixel_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shortpixel_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.66MB + Index: 0.42MB + Engine MyISAM
wp_users: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.36MB + Index: 0.36MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.63MB + Index: 0.56MB + Engine MyISAM
wp_wc_order_stats: Data: 0.43MB + Index: 0.28MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.04MB + Index: 0.07MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.42MB + Index: 0.17MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.48MB + Index: 0.34MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 302
br_suggestion: 1
custom_css: 2
nav_menu_item: 18
page: 14
popup: 2
popup_theme: 8
post: 2
product: 124
product_variation: 246
revision: 187
shop_coupon: 2
shop_order: 5959
spt_shortcodes: 1
spt_testimonial: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

Gravity Forms: by Gravity Forms – 2.5.16
Better Search Replace: by Delicious Brains – 1.3.4
Products Suggestions for WooCommerce: by BeRocket – 3.5.7.2
Classic Editor: by WordPress Contributors – 1.6.2
Duplicate Page: by mndpsingh287 – 4.4.7
Duplicator: by Snap Creek – 1.4.3
Eway Payment Gateway: by WebAware – 4.5.0
Facebook for WooCommerce: by Facebook – 2.6.7
Flexible Checkout Fields: by WP Desk – 3.1.2
Imsanity: by Exactly WWW – 2.7.2
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.8
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.5
Popup Maker: by Popup Maker – 1.16.3
Really Simple SSL: by Really Simple Plugins – 5.2.1
SSL Insecure Content Fixer: by WebAware – 2.7.2
Real Testimonials: by ShapedPlugin – 2.4.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.3

Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.9
WooCommerce Customizer: by SkyVerge – 2.7.4
WooCommerce Extra Product Options Pro: by ThemeHigh – 2.4.1
WooCommerce Remove All Products: by Gabriel Reguly – 4.2
WooCommerce: by Automattic – 6.0.1 (update to version 6.4.1 is available)
Wordfence Security: by Wordfence – 7.5.7
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 17.8
WP Mail SMTP: by WPForms – 3.2.1
YITH Essential Kit for WooCommerce #1: by YITH – 2.4.0

### Inactive Plugins (2) ###

ShortPixel Image Optimizer: by ShortPixel – 4.22.6
WOOEXIM - WooCommerce Export Import Plugin: by WOOEXIM.COM – 2.0.2

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Must Use Plugins (1) ###

Endurance Page Cache: by Mike Hansen – 2.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #41 - /shop/
Cart: #42 - /cart/
Checkout: #43 - /checkout/
My account: #44 - /my-account/
Terms and conditions: #17623 - /terms-and-conditions/

### Theme ###

Name: Bloom Bar
Version: 1.0.0
Author URL: https://7design.com.au
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.5.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,127
Oldest: 2022-04-11 09:29:18 +0000
Newest: 2022-04-28 05:38:14 +0000

Failed: 1
Oldest: 2020-09-10 06:01:43 +0000
Newest: 2020-09-10 06:01:43 +0000

### Status report information ###

Generated at: 2022-04-28 06:33:09 +00:00

Hey there, sorry for the delay. There is no custom templates at all for search results page.

I don’t believe so… how would I check this? It’s just what came up after installing the plugin and used the search..

Thanks ILLID, it kind of worked showing multiple products now. Weirdly though, I did a search for Star Wars products and its showing 18 products, but at the top it says 1 – 10 out of 93 products. And now there’s no pagination…

Hi qtwrk, thanks for replying.

Yeah if I deactivate LSCWP, then WP-Stateless runs normally.

Here is WP-Stateless with LSCWP enabled:
https://snipboard.io/QX1iBJ.jpg

Here it is with LSCWP disabled:
https://snipboard.io/cezH8g.jpg

I’m not sure why you would want to complicate it more for yourself. I understand that trying to do this for your clients as they can get confused. A tip I’ve learned along the way is that most clients will look at the backend and go “Wow, this is confusing”, however what I’ve done is made generic documentation for clients. I basically go into detail, showing images and step by steps on how they can edit it. I also make sure they know only to touch what I say to touch. I note down all pages that they don’t need to access such as ‘settings’.

However, this post might be handy for you. There is many users posting showing links to plugins that could also be of some use to you.

https://www.presscoders.com/2013/04/how-to-simplify-the-wordpress-admin-for-your-clients/