6strings

Solution:

Don’t use Apple’s lockdown mode.

Bookly also leaves many orphan tables (wp_bookly_*) along with foreign key constraints (making it more difficult to clean) in the wordpress database when the plugin is deleted.

We don’t have a staging site right now. Only production.
Is there a way to PM you?

Unfortunately, version 1.0.10 didn’t work. Same result. Did you add a setting somewhere? I didn’t check for that. I just installed the update.

I just installed it. I’ll let you know if it works as soon as we have a chance to test it. Thank you for the incredibly fast response.

That is great news.

Thank you!!

One other detail.

I am unsure whether this matters, but when I mention Guest checkout, I am referring to PayPal’s guest checkout experience, where the user has no PayPal account (as opposed to WooCommerce guest checkout). We are almost exclusively B2B, so our customers never use a PayPal account.

Thanks again.

Sounds good. Thanks for the quick reply. I’ll be looking forward to hearing more.

Cheers…

Thank you for the response, but you haven’t answered the question.
In fact ALL of the PayPal plugins would do this, until recently. What matters is whether the plugin uses the latest API, which also supports Venmo and Pay Later. Integration using the older API will force some customers to create a PayPal Account.

FROM PAYPAL MERCHANT SUPPORT:
PayPal is deprecating our older version of Express Checkout and the current experience is that buyers would have to create a PayPal account. This is why they are getting the message that they indeed created a PayPal account.

PayPal has a newer version of checkout that offers Venmo, Pay Later and PayPal Credit as options at the checkout page. In order to get this new version of the checkout experience you will need to integrate the new checkout process. There is no extra charge, but if you continue to use the older version some of your buyers will need to create a PayPal account.

We’ve already found a different plugin that uses the new API (Payment Plugins for PayPal WooCommerce). We are currently evaluating it.

Thank you.

• This reply was modified 2 years, 6 months ago by 6strings.

Same problem.
Error updating settings. Invalid parameter(s): count_roles (Status 400)
Just trying to enable stats for the Customer Role.
We have a couple of secondary custom roles named Partner and Reseller, but that’s about it. Those roles are subordinate to the Customer Role, as some Customers are Resellers and some are Partners.

WordPress 5.9.3
JetPack 10.8
WooCommerce 6.3.1

• This reply was modified 2 years, 11 months ago by 6strings.

lol – thanks, I will ask myself to assist (We host our own servers).

The WP Staging plugin is a great suggestion. I didn’t know there was such a thing. I wish I found out about it a month ago!

That helps a lot.

That sounds like a good plan.

I will do some testing but it probably won’t be until the weekend at this point.
Once I have some results, I’ll come back and let you know what my findings are.

All the best and thank you for the great support!

Gene

Hi Andre.

Thank you for assisting.

We don’t use Express Checkout, so I think the “Address Override” setting might solve the problem.

As this issue has only happened with one order, I am wondering if it has everything to do with the way that customer checked out. The vast majority of our customers are corporate entities, and they don’t have PayPal accounts. They simply put in a CC# and billing address. I think this customer may have logged into a personal PayPal accout to checkout.

From what I see on PayPal, PayPal personal accounts have only one address – the “Confirmed Address”. If the buyer logs into their personal PayPal account to make payment (instead of just putting in their CC info), it seems like PayPal will use the Confirmed Address for shipping labels as a fraud-prevention measure, and will pre-populate that address in the fields on the shipping label,ignoring the ship-to address from the cart.

This would explain why that customer’s order had a shipping address that appeared nowhere else on our end.

Also, if the buyer has a PayPal business account, then they could specify a ship-to address in their PayPal business account. In that event, the label will pre-populate using that address (again, ignoring whatever was given in the cart?)

If a person simply pays with a credit card, and does not log in to a PayPal account, the ship-to address provided by the cart is what will appear on the label.

Could this explain what happened or am I completely off base?

Kind thanks.

Gene