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Hi,

1 Month and 7 days have passed since this issue was raised.

Regular updates – all updates – on this issue are Themeums responsibility to communicate to their (paid) users. Your definition of support is backwards and it’s clear your existing customers are not a priority or you don’t care about issues with your products.

I still look forward to an update of some kind.

Thank you.

Hi, I understand the support team isn’t directly responsible for the fix. However it is the support teams job to keep all of Themeums paid users up to date with such warnings and bugs that may affect their sites.

In this case, the warning appears to be related to the Stripe integration, which means it could potentially affect site users financially, hence, my pushing here.

There still hasn’t been any transparency on what this is or what it may be impacting. As a paid user, I expect more urgency on such an issue from the team at Themeum.

One month has passed and there’s still no communication (email), solution, or update to this issue.

As I knew, someone already replied to your email.

Your last ‘support’ communication was over 3 weeks ago and there has been zero (email) response since then.

We do not provide support via a support forum but email support.

Yes, that is the rule. Obviously, you do not provide support in any channel. There has only been one (email) communication since the original post. Is this “support”?

This is not about me. Your paid customers of the PRO version are still waiting for an update. Do you expect all your paid customers to contact freelancers for quicker service? Even they say it is Themeums responsibility as the plugin author.

As it stands, minimum 3 weeks is the best Themeum can do.
Talk to you next week.

Hello,

I haven’t received any email update or other communication from your support team at the Official Themeum Support Channel as described in your initial response above.

I understand this issue has been recorded for your Dev team. 2 weeks has passed without any communication. Are there any updates for paid users of Crowdfunding Pro?

Thank you

I understand and I have done that and, except for a message saying that my issue has been received, there hasn’t been any communication regarding an update or resolution to the issue. This is affecting all your paid users and the issue is even known by hosting providers. 1 week is a generous amount of time to take this seriously.

As this is related to your plugin, the WordPress community also requires some transparency, which does not exist in your support “forum” because users are restricted from communicating with each other and helping each other out.

As it stands this situation is unresolved and I plan to provide updates here for the community to see until it is and hope you can understand too.

It has been one week since this issue was raised and there has been no communication or updates. This issue is not resolved.
Are there any updates?

Thank you. I have reposted the same message via your support channel.

Thanks for that. I’ve got a child theme installed, but not sure where the header.php file is. In my ftp, all i see for the multipress install is a wp-blog-header.php file and theres not much in it.

For now Im going to mark this as resolved, work with what I’ve got and reopen this if it comes to it.

Thanks again for the input.

Thanks for the quick reply Davood. This custom functionality appears to be missing from my theme even though it is relatively popular (Pursuit Theme by TheMotivation).

Is there a possible workaround for this?