123regonline

Hello,

I’m Nerys and I work here at 123 Reg.

Without having a look into your account I cannot say what is causing this, but if you want to you can email me on [email protected] and I will work with our support teams to find out what is happening and get this resolved for you.

I look forward to hearing from you,

Nerys.

Hello,

I’m Nerys and I work here at 123-reg.

Just from the information provided, I cannot say exactly what would be the problem with the contact form, however I have noticed the details you have mentioned regarding the spam settings. From what you have said the setting are actually set to their strongest, which may be why you are not receiving the emails. There is a guide which explains all about the spam filtering on the 123-reg mail services, which you can see here: https://www.123-reg.co.uk/support/answers/Email-Basics/how-do-i-edit-the-spam-filter-on-my-mailboxemail-forwarding-837/.

I hope the above helps clear up some details over the spam settings.

Regards,

Nerys

Hi,

My name is Daniel and I work for 123-reg.

You can do manual install or a one click install of wordpress using our hosting package. If you wish to do a one click install you can follow the below guide.

https://www.123-reg.co.uk/support/answers/New-Web-Hosting/add-functionality-with-cgi-scripts/how-do-i-install-wordpress-to-my-hosting-package-4554/

If you have any further questions you can email the below address for further help.

[email protected]

Good Afternoon, My name is Karra, I work here at 123-Reg.

I’ve come across your post and would like to help you directly and discuss this further. Could you please send across your details to [email protected].
Regards

Hello,

My name’s Karra, I work for the Customer Experience Team here at 123-Reg.

I can see that you are having some issues using the WordPress app on our Business Hosting package, I would be very keen to look into your issue further for you.

If you could provide a support ticket ID or Username, I will use this to track your account and will be able to start investigating.

Regards

Hello,

Are you still experiencing any issues in relation to this?
If so I would be happy to offer our help where we can. You can send details over to customerexperience@123-reg and one of our support team will be in touch.

Regards,
Nerys

Hello Vanessa.

When you are linking a domain name to WordPress the usual way is to change the nameservers on the domain to point to WordPress as far as I am aware. You can use the below guide to help you do this from your 123-reg control panel:

https://www.123-reg.co.uk/support/answers/Domains/Domain-Configuration/how-do-i-change-the-nameservers-for-my-domain-name-1206/

Can I check if you have email services with 123-reg?

If you do, after changing the nameservers you will need to set up the below two mx records to keep this email working correctly:

mx0.123-reg.co.uk.
mx1.123-reg.co.uk.

If I can be of any further help please just ask.
Regards,
Nerys

Hello ShaneMiah,

I believe that issue has now been resolved with our support team. If you do need any further help please let me know by sending details over to [email protected].

Regards,

Nerys

Hello,

I work here at 123-reg.

Have you been able to move everything over to your VPS yet?

You can find guides within the 123-reg support site for managing MySQL databases here:

https://www.123-reg.co.uk/support/category/Plesk/Databases

If you need to you can ask a member of our VPS support team for help by submitting a support ticket here:

https://www.123-reg.co.uk/support/Protected/AskAQuestion.aspx

If you have already done this and would like me to look into this further for you please confirm the support ticket ID and I will be able to have a look for you.

Regards,

Nerys

Hello,

Can you confirm one of the domain names for me and I will take a look and see what is going on with the domain name mapping?

Regards,

Nerys

Hello,

My name’s Nerys and I work here at 123-reg.

From your post I get the impression you are looking to have this second website hosted by using another one of the one click app installations we offer with our hosting packages is that correct?

If so you can install the app onto your hosting, in the same way you have for the first, and we will create the folders for you. You can then map your second domain name to the hosting packages and whilst doing so you will see that the folders drop down will contain a list of the folders for the new app you have installed.

If you need any further help please do say and I will be happy to advise.

Regards,

Nerys

Hello,

I would be happy to look into this for you. If you would like me to, please confirm the support ticket ID.

Regards,

Nerys

Hello,

I’m Nerys and I work here at 123-reg.

From your post I can see that you have already been in touch with our support team, however I would be more than happy to have a look into you account and seek to find a solution for the issues you have been experienced, and to gather any feedback which you would like to give regarding our products or support.

Regarding the issue you have reported with WordPress on the 123-reg servers, without knowing the package you have and details regarding your website I would not be able to comment on your issues at the present time, however I can confirm that the 123-reg can run with WordPress, and any issues customers have will be looked into individually, and advised according to their particular needs.

As said, I am more than happy to look into your issues further, for me to do this I would need a domain name or support ticket id.

Regards,

Nerys

Hello,

I work here at 123-reg. I thought I would post to see if we can be of any assistance to you. There is limited advice I can give you regarding the pages you already have set up with WordPress, however I can confirm that if you did wish to use 123-reg hosting, we do have a one click installation app for WordPress, if that would be of any interest to you? You can find more details about our hosting here:

https://www.123-reg.co.uk/web-hosting/

https://www.123-reg.co.uk/support/answers/123-Apps/Linux-Hosting/123-apps-wordpress-1120/

With regards to changing where your domain name is pointed, once you have set up your new website, you will need to point the domain name to your hosting. You will normally do this by an A record, which will point to the IP address of your hosting. Whichever hosting provider you used would supply you with this and the guide below gives details on how to set this up for your domain name:

https://www.123-reg.co.uk/support/answers/Domains/Domain-Configuration/how-do-i-point-my-domain-name-to-an-ip-address-1200/

If I could be of any further help, please do ask,

Regards,

Nerys

Hello,

My name is Nerys and I work for 123 Reg.

If you would liek us to look into thsi further for you, to check that is is set up correctly this end, pleasse confirm the domain name.

Regards,

Nerys.