Zoon and slider on mobile disabled but still showing

  • Resolved donlee101

    (@donlee101)


    3 years, 7 months ago

    Hi,

    i believe it started since the latest plugin update. We have zoom and slider disabled for mobiles, as it does not allow proper scrolling up and down on the page, doesnt allow dragging on the product images for some reason.. But it is still showing on mobile devices even it is disabled in the settings.

    Any ideas please?

    Many thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Christian Rodríguez

    (@christianrh)

    Hi there,

    Nice to meet you! ??

    I’ve been checking your site and it looks like our plugin is not active.
    Can you activate it and get back to us?

    Let us know any news.

    Have a good day!

    Thread Starter donlee101

    (@donlee101)

    I deactivated it last night. Sorry, it was unusable on the mobile as users couldn’t scroll past the product image properly.

    We will try the plugin again maybe when there’s a new version out.

    I did notice some js errors in the console when I was troubleshooting it, but didn’t save them for you.

    We’re not using anything special. just storefront theme. I’ll see if I can test again on the staging site.

    Plugin Support Iván Sosa

    (@ivansosa)

    Hi there,

    thanks for your reply.

    It’s possible that JS errors were affecting the scroll feature, but, perfect, I will set this topic as solved for now.
    Please, if you have any problem, don’t hesitate to open a new one, and we will be happy to help you.

    Have a nice day! ??

Viewing 3 replies - 1 through 3 (of 3 total)
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